Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 6

10,400 points

Anyone else having Bluetooth keyboard problems with new mini?

I got the new mini, the base model and am having a problem, wondering if anyone else does too.

The mini is paired via Bluetooth to the aluminum Apple keyboard. Also connected is a Microsoft Explorer Mini mouse which also runs at 2.4 GHz (though it's not paired via Bluetooth). With my previous Mac mini, I never had a problem. With the new one, however, about half the time I do something somewhat CPU/GPU intensive such as turn on the screensaver or watch a high-def movie (either an Apple H.264 trailer or a downloaded video), the keyboard loses the connection with the Mac and an graphic appears on the screen saying connection lost. Sometimes the keyboard reconnects, and sometimes I have to press a key first for it to reconnect. It's rather annoying.

The keyboard has not given me a single problem with my old mini in the past year, so I know that's not what is broken.

So is anyone else having this problem?

MacBook Pro, Mac mini, Windows PCs, iPhone 3G, iPod classic, iPod nano

Posted on Mar 9, 2009 9:45 PM

122 replies

May 21, 2009 6:05 AM in response to Phil Ta

After 10.5.7 update i am having no more problems. So i think with 10.5.7 the problem was corrected.
Before after a few hours the mouse and keyboard stopped responding and only sleep and wake helped.
Now i am happy with my mini 🙂

May 21, 2009 6:36 AM in response to Marco Weitz

I had high hopes that 10.5.7 would solve the incessant "connection lost" message, and it appeared to for a while, but unfortunately it's back with a vengeance. I would love to just disable this message. If the connection is actually ever lost, it's only for a nanosecond or so and is therefore totally irrelevant. But having the stupid message appear over and over again in the middle of a movie is really irritating. Apple, please just allow the choice to display this message or not.

EldRick

Level 1

0 points

May 21, 2009 8:54 AM in response to Phil Ta

Well, I've had 10.5.7 on for a week now, and haven't had any aluminum keyboard disconnects, so it appears that the issue was corrected by the Bluetooth updates.

Keeping my fingers crossed...

May 21, 2009 12:23 PM in response to Unexpected Visitor

What you have is a different problem. That problem appears on different macs. But you could use your mac after the short disconnect. The new problem with the new mac minis is that the mouse and the keyboard stop responding and dont come back. The only solution was to force shutdown the system or sleep and wake it.
But your prob should also be fixed.

May 29, 2009 5:23 PM in response to Phil Ta

Had the same issue when I bought my Mac mini in April with the Apple wireless keyboard and mouse; frequent disconnects and/or mouse freezes (had to push the power button on my mac mini to jump into sleep mode then use the bluetooth keyboard to wake it up, even though the keyboard wasn't responding before). The work around was a pain but it worked. Now, after a somewhat difficult update to 10.5.7, I have no issue with the bluetooth keyboard and mouse (thus far).

May 29, 2009 10:00 PM in response to Phil Ta

No.

mattcass

Level 1

5 points

Jun 10, 2009 11:15 PM in response to JohnBarrett

10.5.7 has been out for a while now. I'm still having keyboard issues (mouse issues were very rare).

I guess if some of you are reporting problem solved with 10.5.7 I better give Apple a call.

dot.dot

Level 1

0 points

Jun 16, 2009 2:15 PM in response to mattcass

what number should i call to get support for the same issue..?

mini mac - mighty mouse is fine, but wireless keyboard is very odd - the tab keys, function keys etc. all work fine, but none of the letters work...

aagh. so frustrating.

Jun 18, 2009 2:50 PM in response to Phil Ta

New Bluetooth firmware 2.0 update came out yesterday for the 2009 mac mini.
Since 10.5.7 all bluetooth problems have gone away for my mac mini system..
Hopefully the firmware upgrade will solve any remaining problems.

Jun 18, 2009 7:47 PM in response to Cordwainer

Lucky man exintelEngineer. Just installed the firmware and don't see any improvement. Bluetooth mouse works, but keyboard doesn't. Same as before.

willial

Level 1

4 points

Jun 21, 2009 1:23 PM in response to Phil Ta

I set everything up with my new Mac mini, but as with others here my wireless mouse works fine(ish) but my keyboard only operates within 30cm of the mac mini. Have booked a session at my local genius bar tomorrow - will try the bluetooth update before hand though..

Remi001

Level 1

5 points

Jun 21, 2009 5:43 PM in response to Phil Ta

I am just going to restate what I posted back in mid-April to this thread.

Back then, Apple replaced my Combo Wireless/Bluetooth card. I have not had any keyboard or mouse problems since that time.

Jun 30, 2009 5:29 AM in response to Remi001

I just downloaded the new bluetooth firmware upgrade, I think it is 2.0. I am testing my wireless keyboard with it and for now it works. Has anyone had this for a bit an tried it? I will update my post after a week and let everyone know if this is a fix or if it didn't solve any problems.

Jul 1, 2009 6:30 PM in response to aipe

I think you are just a bad luck.
Although I have the same situation here with my second Mac mini, but I don't want to return it because I know exactly it is not a "Problem". It is just a batteries saving operation. Apparently Apple just released a new Bluetooth update, I shouldn't have installed it, because I know how to handle it with the original bluetooth system.

I lost bluetooth connection then I click bluetooth icon and select "my keyboard's name", and select disconnect, then reconnect it, it works and then no disconnection anymore.

I don't know what will happen after I installed the just released Bluetooth Update? Will the batteries saving operation be gone? I hope not.

Jul 1, 2009 6:34 PM in response to pao1250

It is a power saving, but Apple just released a new Bluetooth Update, I hope the power saving will still working, any idea about how the new release Bluetooth Update will do in power saving?

Anyone else having Bluetooth keyboard problems with new mini?