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Anyone else having Bluetooth keyboard problems with new mini?

I got the new mini, the base model and am having a problem, wondering if anyone else does too.

The mini is paired via Bluetooth to the aluminum Apple keyboard. Also connected is a Microsoft Explorer Mini mouse which also runs at 2.4 GHz (though it's not paired via Bluetooth). With my previous Mac mini, I never had a problem. With the new one, however, about half the time I do something somewhat CPU/GPU intensive such as turn on the screensaver or watch a high-def movie (either an Apple H.264 trailer or a downloaded video), the keyboard loses the connection with the Mac and an graphic appears on the screen saying connection lost. Sometimes the keyboard reconnects, and sometimes I have to press a key first for it to reconnect. It's rather annoying.

The keyboard has not given me a single problem with my old mini in the past year, so I know that's not what is broken.

So is anyone else having this problem?

MacBook Pro, Mac mini, Windows PCs, iPhone 3G, iPod classic, iPod nano

Posted on Mar 9, 2009 9:45 PM

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122 replies

Mar 11, 2009 4:51 PM in response to James Hayward4

I'm having issues here...

All was fine, but now I can't connect either a brand new Apple keyboard or my mouse. When going through the Bluetooth Setup Assistant the mouse and keyboard are visible and 'connected', but they just can't pair.

For the keyboard I get given the number to enter, but then the Mini doesn't receive it. On some occasions the Bluetooth Sys Pref pane says that they are connected and paired, but neither work.

There are no problems whatsoever using the same keyboard and mouse on my brand new iMac.

I am also noticing that the airport signal is fluctuating from full strength (which it always has been in the few days I've had it and was always the case with the Apple TV that was in exactly the same place).

Hmm, very odd. Will be phoning Apple tomorrow if this doesn't sort itself out.

Mar 12, 2009 1:58 PM in response to Phil Ta

To update...

I opened my mini to install 4GB RAM and a 320GB hard drive. I noted that all the antennas were plugged in tightly. After putting it back together, the BT keyboard problem did not appear again for the day in situations which would have easily triggered it before. Then the next day, the keyboard would not work at all despite OS X saying it was paired. A reboot fixed the problem. After that, I reset the PRAM, SMC, and PMC.

Now waiting to see if the problem re-appears.

Mar 12, 2009 7:23 PM in response to Phil Ta

I cannot even get through the start up after taking the blessed thing out of the box. It says it pairs and then when I have to enter any keystrokes for info migration or network password, nothing happens. Even the caps lock button won't light up.

The same wireless keyboard (the older white and clear apple keyboard) works just fine with my MacBook. The mini is a paper weight for me right now. Any help would be appreciated.

Mar 13, 2009 6:44 AM in response to Phil Ta

Hi I just bought the new base model mac mini about a week ago, and I am also having issues with the bluetooth. In my case its the Logitech bluetooth mouse. Every time i do a cold boot i get the dialog box that the mouse could not be found, and it goes into a search mode. I replaced the batteries but nothing. I have to move the mouse around a bit in order for the mini to connect. This is a brand new machine no upgrades nothing.

Mar 13, 2009 10:09 AM in response to Phil Ta

UPDATE :

So i booted the mac mini from external Leopard hard drive, but things did not change. Same dialog box searching for a bluetooth mouse came up. I can try booting from tiger but i doubt it would make any difference. This leads be to believe that the Mac mini is either not compatible with the Logitech v270 mouse or there is something wrong with the Mac hardware. My Powerbook G4 is working fine with the mouse so i doubt its the mouse.

I also tried to pair a bluetooth phone with the mini and that went fine. All files transfered from the phone to the mini without problems.

Before i return the Mini I will give the bluetooth mighty mouse a try and see if that works.

Mar 13, 2009 10:12 AM in response to Phil Ta

UPDATE :

So i booted the mac mini from external Leopard hard drive, but things did not change. Same dialog box searching for a bluetooth mouse came up. I can try booting from tiger but i doubt it would make any difference. This leads be to believe that the Mac mini is either not compatible with the Logitech v270 mouse or there is something wrong with the Mac hardware. My Powerbook G4 is working fine with the mouse so i doubt its the mouse.

I also tried to pair a bluetooth phone with the mini and that went fine. All files transfered from the phone to the mini without problems.

Before i return the Mini I will give the bluetooth mighty mouse a try and see if that works.

Mar 14, 2009 7:07 AM in response to Phil Ta

So i just came back from the Apple store. Lets just say the customer service could have been a lot better. If i am within the 14 day return "No questions asked" policy i expect a new system or my money back. Well guess what, the guy wanted me to get an appointment with the genius and come back. I had to insist that i want to return the system and get a new one. In the end i did walk out with a new system.

I have had just trouble with apple products

1) 12" Powerbook G4 came with a lid that would refuse to lock.
2) 1st Ipod touch came full of stuck pixels.
3) 2nd ipod touch had the negative black effect plus dirt getting behind the screen.
4) 1st iphone full of stuck pixels.
5) 2nd iphone came with three dead pixels right on top of the screen.
6) 1st Mac mini bluetooth problems
7) 2nd Mac mini bluetooth problems and loud Hard drive.

After my bad experience with Apple I think my next purchase would be a Windows 7 Machine. Apple charges a lot for their products but the quality standards leave a lot to be desired. Enough said.

Anyone else having Bluetooth keyboard problems with new mini?

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