6 Replies Latest reply: Mar 11, 2009 12:55 PM by Donald Palmer
kim_t Level 1 Level 1 (0 points)
I have been trying to install Turbotax Home & Business onto my mac unsuccessfully.... I keep getting an error code -36.

I've asked Intuit for help but their reply was that it's an OS error., actually this is their reply:
"After doing my research, I have found that this error is not a TurboTax error, but a Mac OS error. You are going to need to contact Apple to get this issue resolved. I do apologize but we are not going to have a fix for this error. If there is anything else that we can assist you with, please contact us and we will be more than happy to assist you. "


I've done everything I can think of and tried to install on other mac computers and get the same error code.

Is there something that I should try?

imac Intel Core 2 Duo, Mac OS X (10.5.6)
  • Donald Palmer Level 4 Level 4 (2,170 points)
    It installed fine on my computer.
    maybe a faulty install disk or
    not enough room on the HD?
  • kim_t Level 1 Level 1 (0 points)
    Faulty disk is what I'm thinking, but Intuit doesn't seem to think so.

    I've got over 3GB available on my hd, so that's not it.
  • Carolyn Samit Level 10 Level 10 (96,730 points)
    kim_t wrote:
    Faulty disk is what I'm thinking, but Intuit doesn't seem to think so.

    I've got over 3GB available on my hd, so that's not it.

    HI Kim,

    *"I've got over 3GB available on my hd, so that's not it."* That's not good. You have an Intel iMac? With probably the 250GB drive? There is no way that 3GB of free drive space is correct. Right or control click the MacintoshHD icon on your Desktop, then click: Get Info. In the Get Info window, click the discovery triangle so it's facing down. You will see; Capacity and Available Make sure you have 10% available disk space, 15% is better. Insufficient available space, can cause performance issues, system corruption, and possible loss of data.

    Check the hard disk for errors. Restart your Mac while holding down the C key, pressing the power button and inserting your restore disk all at the same time. An Installer window will open, but do not proceed with any installations. Instead, from the Menu Bar, select Utilities > Disk Utility. In the Disk Utility window click First Aid, and then click Verify. If Disk Utility reports errors, click Repair. When Disk Utility is finished, from the Menu Bar, select Utilities/Startup Disk. Select MacintoshHD 10.x.x and click Restart.

    If you turn your Mac off at night, then perhaps some maintenance would help.
    How to force background maintenance tasks (logs and temporary items)

    Carolyn
  • kim_t Level 1 Level 1 (0 points)
    Capacity: 465.44 GB
    Available: 316.53 GB
    Used: 148.91 GB on disk

    Thanks for your suggestions, but I've already tried Disk Utility. There were no errors.

    I'll check out your link for background maintenance.

    Thanks again.
  • Carolyn Samit Level 10 Level 10 (96,730 points)
    Glad it's not a free disk space issue. Try Turbotax forums also.



    Carolyn
  • Donald Palmer Level 4 Level 4 (2,170 points)
    Try dragging the install files off of the disk and then install from your desktop.