1620 Views 3 Replies Latest reply: May 22, 2009 1:54 PM by awintersdaybythesea
I have experienced similar issues in the past with Virgin Media.
In the end I pressed the point - they (quite rightly I suppose) insisted I tested the connection by connecting directly to the cable modem and then downloading some large files from their server.
This was done by connecting the ethernet cable directly to the MacBook.
What this did was prove that the issue was with their connection, and they then had to investigate, and indeed found a problem (intermittent) at the top of the street in the switchbox.
So, it is possible that it is the Airport, but they won't support that.
The only way you will get them to investigate their end more is to prove it is them by taking the Airport out of the equation for the time being. A pain I know, but the only way to prove where the problem lies.
Good luck with those long calls to Bangalore!
well the saga continues. midway through email discussion with virgin as i got so hacked off with speaking to the muppets at virgin medias call centre. i made the fatal error of mentioning i was using airport express and they then proceeded to keep telling me that it was nothing to do with them. ive told them the modem is connected directly to the mac via ethernet and now they seem to be trying to blame my mac! will keep you posted (or if anyone has had any joy, please let me know how!)