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Why can't I Google Anymore?

7073 Views 18 Replies Latest reply: May 3, 2009 10:57 AM by cheiderr RSS
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LaciGal Calculating status...
Currently Being Moderated
Mar 11, 2009 11:01 AM
We have just moved to Chile for a few months. We have Wifi in the apartment and everything was working fine until yesterday, when Google stopped working. I can no longer access Google.com for searches. Gmail works, so does Google Maps but Google itself does not.
I use both Safari and Firefox, and neither work. Firefox says that it cannot find the Google server.
If I switch to Windows mode using Boot Camp, then everything works fine with Internet Explorer.
Anybody have a similar experience? Any suggestions?
MacBook, Mac OS X (10.5.6)
  • dna87 Level 2 Level 2 (190 points)
    Currently Being Moderated
    Mar 11, 2009 11:14 AM (in response to LaciGal)
    One suggestion is to try another countries' version of Google. For instance, if you are looking for something in English, you can try google.ca for Canada. Also I would try to use google through a website that provides searches through Google. If you've ever seen a site that says "use google to search through our site" and then it lets you choose the site you are on or just google.com.

    This will allow you to at least diagnose and narrow down your problem a bit.
    Mac Pro Dual 2Ghz, Mac OS X (10.5.6)
  • Matias Aros Calculating status...
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    Mar 11, 2009 5:00 PM (in response to LaciGal)
    I live in Chile and have the same problem, since yesterday i cant conecct to any service of google... only i can connect directly by the ip http://64.233.187.99/ but if i try to go google.com i cant conecct... I can use google maps too...

    I use both Safari and Firefox, and neither work for me...
    iMac White, Mac OS X (10.5.6)
  • Matias Aros Level 1 Level 1 (10 points)
    Currently Being Moderated
    Mar 11, 2009 8:51 PM (in response to LaciGal)
    I'm Chilean, but i still having troubles with google, i need with urgent my gmail account...

    You know what isp provide your internet?

    I have VTR Internet...
  • Matias Aros Level 1 Level 1 (10 points)
    Currently Being Moderated
    Mar 12, 2009 8:20 AM (in response to LaciGal)
    Another day more whithout Google, i don't understand what happen, the other computer in my home are pc and can connect to google but i can't...

    I try deleting all cookies, all cache... in both software safari and firefox... but nothing happen.

    The google services that are fine:

    http://maps.google.cl/
    http://translate.google.cl/
    http://images.google.cl
    http://news.google.cl/
    http://groups.google.cl/
    http://books.google.cl/
    http://blogsearch.google.cl

    But i can't connect to:

    google.cl / google.com / google.co.uk ...etc
    gmail.com
    google calendar
    google docs
  • Matias Aros Level 1 Level 1 (10 points)
    Currently Being Moderated
    Mar 12, 2009 9:08 AM (in response to LaciGal)
    I called to my isp for help but they tell me that the problem its my mac o the router... i don't know what can be...

    +by the way, sorry for my english... it's so primitive.+

    Message was edited by: Matias Aros
  • Gabriel Moreno Calculating status...
    Currently Being Moderated
    Mar 12, 2009 3:35 PM (in response to Matias Aros)
    Hello!!

    I'm from Chile and I had the same problem with my Mac yesterday and today. I talked with some friends and they were having the same problem in their homes too. All of us are Mac users. Our computers are connected behind a router and all of us have VTR as ISP.

    I called VTR and they told me a lot of crap (as is usual). It was evident that the origin of the problem was coming from the ISP and not from us. Especially because I could access Google with no problems from my University using my MacBook.

    Well. I made a lot of experiments and I concluded that VTR is having problems with its DNS server (I don't know what kind of problem)

    To solve the problem you will need to include other DNS server addresses to your DNS server list.

    I tried with:
    208.67.220.220
    208.67.222.222

    And Google started working again!!

    So:
    1. Go to System Preferences>Network
    2. Select one of your active connections (Those with the green bullet. It's recommended to repeat the following procedure to all your active connections)
    3. Click "Advanced"
    4. Click "DNS"
    5. Include the following IP Addresses:
    208.67.220.220
    208.67.222.222
    6. Click "Ok"
    7. Try to access Google.

    At least it worked to me!!

    Good luck!

    Message was edited by: Gabriel Moreno

    Message was edited by: Gabriel Moreno
    MacBook, Mac OS X (10.5.6)
  • Topher Kessler Level 6 Level 6 (9,295 points)
    Currently Being Moderated
    Mar 12, 2009 3:30 PM (in response to Gabriel Moreno)
    This is definitely a DNS problem, and adding those DNS servers to the list as Gabriel Moreno suggests should work.
    PowerMac G5 dual 2.5GHz, PowerBook G4 1GHz DVI, MacBook Pro 17" 2.4GHz, Mac OS X (10.5.6), Computers are....yummeh!
  • Matias Aros Level 1 Level 1 (10 points)
    Currently Being Moderated
    Mar 12, 2009 8:20 PM (in response to Gabriel Moreno)
    Grabriel, muchas gracias.

    I follow the step that you said, and work very fine for me,
    now i can connect to google...

    but you know why happen?
  • Gabriel Moreno Level 1 Level 1 (15 points)
    Currently Being Moderated
    Mar 13, 2009 6:44 AM (in response to LaciGal)
    Hi LaciGal,

    I have a D-Link router at home too.

    You don't need to make changes to your router configuration. Just add more DNS servers to your System Preferences. You can follow the procedure I posted before.

    Well. The procedure is for Mac OS X 10.5 (Leopard). It may be a little different in previous versions of Mac OS X.

    Bye!

    Gabriel
    MacBook, Mac OS X (10.5.6)
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