Unable to use Mac for online bill pay

Question

Level 1

8 points

Unable to use Mac for online bill pay

I have started to use online bill pay through my bank. I can get into the bill pay but there are certain things that I can't do to finalize the payment on my Mac (example: it won't give me an option for an account in a drop down box). I don't have any problem if I use a pc. I can do some things but not everything works like it should. Any ideas on what the problem could be? I just updated the Java today but it wasn't working before either. The bank told me it should be compatible with my Mac but they don't have any suggestions to fix it.

Intel Core 2 Duo iMac G5, Mac OS X (10.4.11)

Posted on Mar 11, 2009 8:14 PM

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Answer 1

Mar 11, 2009 8:19 PM in response to CT_7

Try Firefox
<http://www.mozilla.com/en-US/>

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Answer 2

Mar 11, 2009 8:25 PM in response to Malcolm Rayfield

Malcolm's suggestion is good and could be extended to "try various browsers". I suspect many sites program and test with just Internet Explorer on a PC but when it comes to doing fancier things their programs don't always bridge the gap to other browsers, especially Mac.

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Answer 3

CT_7 Author

Level 1

8 points

Mar 11, 2009 8:28 PM in response to Malcolm Rayfield

So I will replace Safari with Firefox? I was reading somwhere on these posts the other day that I can set Firefox to be my default browser, but then I thought someone said that it caused other problems on their computer (locking up?) Again, maybe I am getting 2 different posts confused. Could this happen if I change from Safari to Firefox?

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Answer 4

Mar 11, 2009 8:46 PM in response to CT_7

So I will replace Safari with Firefox? I was reading somwhere on these posts the other day that I can set Firefox to be my default browser, but then I thought someone said that it caused other problems on their computer (locking up?) Again, maybe I am getting 2 different posts confused. Could this happen if I change from Safari to Firefox?

Don't replace Safari; just try Firefox for the bank site that doesn't work with Safari. You can leave Safari as the default browser, and use it for everything other than the bank site.

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Answer 5

Mar 12, 2009 6:06 AM in response to CT_7

If you decide to make Firefox as your default browser, see this link to make the change. *Mac OS X: How to change the default web browser or email application*
<http://docs.info.apple.com/article.html?artnum=25566>

 Cheers, Tom 😉

User uploaded file

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Answer 6

CT_7 Author

Level 1

8 points

Mar 12, 2009 6:14 AM in response to Texas Mac Man

Thank you to all of you! I am still trying to figure out how to mark my questions helpful or solved because I want to give all of you points. All of you offered assistance to helping me decide what to do.

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Answer 7

Mar 12, 2009 6:35 AM in response to CT_7

See

http://discussions.apple.com/help.jspa

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Answer 8

Mar 11, 2009 8:42 PM in response to CT_7

I wouldn't replace Safari, just have both because you may find various sites work with one but not the other. You can have either as default. I have Firefox as default and no problem with it.

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Answer 9

sig

Level 8

35,872 points

Mar 12, 2009 7:55 AM in response to CT_7

Make sure you have the latest version of Adobe Flash Player installed.

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