4 Replies Latest reply: Mar 12, 2009 4:56 PM by mikemulley
mikemulley Level 1 Level 1 (0 points)
Stupidly, I clicked to update to latest Itunes yesterday. Halfway through it said that there had been a code error 2709 and it couldn't complete. On trying to restart, a dialogue box said items were missing and to re-install Quicktime.
I did this but Itunes still wont start.
I even tried uninstalling but even then still get the 2709 error- so I can't go forward and I can't go back.
Help !

  • polydorus Level 6 Level 6 (11,950 points)
    It might be worth starting again, by uninstalling iTunes and related programs and then installing Quicktime separately form iTunes.

    I will give a method below. It includes instructions for using the Microsoft Installer clean up utility, but you only need that if one of the uninstalls fails. If all the uninstalls go through without error, you don't need it.
    I would make copies of iTunes Library.itl and iTunes Music Library.xml (in the iTunes folder) before you start. I always like to backup my library databases before upgrading, just in case there is a problem.

    Download a fresh copy of iTunes and the stand alone version of Quicktime (the one without iTunes)- save them on your desktop.


    Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program. The installer doesn't give any message to confirm the installation.


    (To run the program – All Programs>>Windows Install)

    Now use the following method to remove iTunes and its components:


    *If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.

    When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete any file or folder with Quicktime in the name.

    Restart your PC.

    Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)

    Remove any references you find to the programs where the uninstall failed.

    If you don’t see an entry for one of the programs that did not uninstall, look out for blank entries or numeric entries that look like version numbers e.g. 7.x for Quicktime or 1.x for Bonjour.

    restart your PC

    Install the stand alone Quicktime and check that it works.

    If it does, install iTunes.
  • mikemulley Level 1 Level 1 (0 points)

    Thanks for the quick response. Using the links you showed, I downloaded Itunes 8.1 but when I went to the Quicktime page, it only gave the option of Quicktime + Itunes. I can't find a stand alone version. Am I looking in the wrong place ?
  • polydorus Level 6 Level 6 (11,950 points)
    OK, they seem to have removed the option to download Quicktime alone with this latest release.

    Insead of installing Quicktime separately, just install iTunes normally after you have completed any cleanup.
  • mikemulley Level 1 Level 1 (0 points)
    Thanks for your help - seems to be working fine now