Previous 1 2 3 Next 41 Replies Latest reply: Nov 15, 2013 4:08 AM by SJM24
Jonozo Level 1 Level 1
Is anyone having problems installing VoiceOver on their shuffle? I have set it up and restored a dozen times and after downloading VoiceOver, I get an unknown error (1701) that it cannot be installed on the shuffle.

I have had the shuffle for 2 says and no VoiceOver...

Macbook Pro 17", Mac OS X (10.5.6)
  • 0Ari0 Level 5 Level 5
    Mine works fine...
  • uberS3G Level 1 Level 1
    I can get it to install, but mine's not working.

    Do you have the latest itunes? ...8.1
  • Jim Harry Level 1 Level 1
    I was having the same trouble, and it seemed to be happening when it was looking for admin authentication.

    I created a standard user account, ran iTunes, and told it to install VoiceOver. It prompted me for admin credentials, which I provided. It download and installed VoiceOver without issue. I logged back in with my normal account and it sees it enabled correctly.

    Hope that helps
  • CSM55 Level 1 Level 1
    I have same problem. I cannot install VoiceOver Kit. (Err 1701) What's up Apple? This is why I transitioned over to Apple. I bought 2 of the new Shuffles and will take both back if this does not get resolved quickly.

  • 0Ari0 Level 5 Level 5
    Yes ... VoiceOver only works with 8.1, AFAIK
  • CSM55 Level 1 Level 1
    I'm using iTunes v8.1 & Mac OS X 10.5.6.

  • toonz Level 7 Level 7
    Hi CM,

    This is a little involved, but if you're up for it, open Terminal, and paste in these three commands:

    set +H

    sudo mkdir -p "/Library/Application Support/iTunes/iPodVoiceOver.framework/Versions/A/Resources"

    echo "<?xml version=\"1.0\" encoding=\"UTF-8\"?><!DOCTYPE plist PUBLIC \"-//Apple//DTD PLIST 1.0//EN\" \"\"><plist version=\"1.0\"><dict> <key>CFBundleShortVersionString</key><string>0.0</string></dict></plist>" | sudo tee "/Library/Application Support/iTunes/iPodVoiceOver.framework/Versions/A/Resources/version.plist" > /dev/null

    You will be prompted for your password after the second command.

    Then, paste in this command:

    softwareupdate --list

    And report back what you get in that list! (Copy and paste the output to your post?)
  • toonz Level 7 Level 7
    Note that the above commands should each be all on one line! Copy each command, and then paste into Terminal and hit return.
  • CSM55 Level 1 Level 1
    What specifically does the command sequence do?

  • toonz Level 7 Level 7
    Good question! In order to install the VoiceOver Kit, iTunes writes a version.plist into /Library/Application Support/iTunes/iPodVoiceOver.framework/Versions/A/Resources/ which specifies that Apple Software Update should make the VoiceOver Kit available to install on your machine. But if there's an error, iTunes deletes that plist. The commands basically do the same thing iTunes does; it writes that plist back where iTunes had it. Then, when you run softwareupdate --list, we can check which updates are available for your machine, and the VoiceOver Kit should be listed. If it's not listed, that's why you're getting the 1701 error.

    One command at a time, the "set +H" temporarily disables the "!-style history expansion" of the BASH shell. We need this because the third command has an exclamation point in it. When you open a new Terminal window, this setting will be back to your default.

    The second command creates the directory we're going to write the version.plist into.

    The third command writes the version.plist into the directory we created. The contents of this plist are the same as what iTunes writes when you first go to install the VoiceOver Kit.

    If you're fast, you can actually see iTunes create that version.plist in /Library/Application Support/iTunes/iPodVoiceOver.framework/Versions/A/Resources/ when you click Enable VoiceOver in the iPod settings and Apply. And then when you get the 1701 error, you'll see that iTunes deletes that version.plist.

    Finally, softwareupdate --list just lists the available software updates for your machine; it doesn't actually install any. We want to examine that list!
  • CSM55 Level 1 Level 1
    Did as you said Toonz, Return text said "No new software available." After the process you listed, I Enable the "Enable VoiceOver" in the Voice Feedback section of the device summary in iTunes 8.01. It starts the download of the VoiceOver Kit again and stops ands displays the "iTunes was unable to install the VoiceOver Kit. An unknown error has occurred (1701)" message. Frustrating. I think I'll head to the Apple store brfore they close.

    Thanks for trying!

  • HokieTrax Level 1 Level 1
    Having exactly the same problem. Restored the shuffle, no luck yet. Don't really want to do an iTunes reinstall yet, but will over the weekend if necessary.

    I think for some reason the Voice software is not installing to my machine.
  • toonz Level 7 Level 7
    Hi HokieTrax,

    What is the specific error code you're getting from iTunes when it tries to install VoiceOver Kit? Since you're on Windows Vista, I'm assuming you're getting error 1603?
  • Aaron511 Level 1 Level 1
    I'm also have this problem, the VoiceOver software can't install into the shuffle, so that I can't change language. Who know how to fix it ????
Previous 1 2 3 Next