QuickTime Player has encountered a problem and needs to close. [error]

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QuickTime Player has encountered a problem and needs to close. [error]

*Error message:*
QuickTime Player has encountered a problem and needs to close. We are sorry for the inconvenience.

*Error signature:*
EventType : BEX P1 : QuickTimePlayer.exe P2 : 7.60.92.0
P3 : 496279cc P4 : QuickTimePlayer.exe P5 : 7.60.92.0 P6 : 496279cc
P7 : 0000130d P8 : c0000409 P9 : 00000000

*Error report content:*
C:\DOCUME~1\MyUserID\LOCALS~1\Temp\WER1cc6.dir00\QuickTimePlayer.exe.mdmp
C:\DOCUME~1\MyUserID\LOCALS~1\Temp\WER1cc6.dir00\appcompat.txt

This problem is same as reported here and hasn't been solved:
http://discussions.apple.com/thread.jspa?threadID=1370493&tstart=1397

I have seen this problem appearing on Windows 2000, XP SP2 and XP SP3 with all QuickTime 7 versions (can't tell about iTunes since I don't use it), it didn't bother me because I have no use for QT/MOV myself.
but.
I have just installed your latest QT Player 7.60.92 and it craps out with the same error whenever I want to open .mov files.
And I have downloaded few trailers ranging from small resolution up to highest "HD" resolution from your own Apple website to make sure it is not some encoding compatibility issue.
I know it is a bug in QT Player itself, so don't tell me please that "my QT got fragmented" or such BS (like the replies suggested in the other thread) or ask about any QT alternative corrupting "official" QT Player since I have no such thing. I am trying to make it work on my mother's computer with freshly installed WinXP (prior updated up to latest patches), machine has standard 32bit intel single core CPU (2.8GHz, 2GB of RDRAM).
I am really sorry I bought her camera that take those stupid .mov QT videos.

Apple folks, what's the catch?

.

With every crash it creates in user temp directory files like:

QuickTimePlayer (2009-03-15 16.06.49).dmp

+ folder like WERf743.dir00 with files inside:

appcompat.txt
manifest.txt
QuickTimePlayer.exe.hdmp
QuickTimePlayer.exe.mdmp

appcompat:

Well, too big to post here (~190kB of text) and anyways it just lists files/versions from what I've seen, so its probably irrevelant

manifest:

Server=watson.microsoft.com
UI LCID=1033
Flags=1674066
Brand=WINDOWS
TitleName=QuickTime Player
DigPidRegPath=HKLM\Software\Microsoft\Windows NT\CurrentVersion\DigitalProductId
ErrorText=If you were in the middle of something, the information you were working on might be lost.
Stage1URL=
Stage1URL=/StageOne/Generic/BEX/QuickTimePlayer exe/7_60_92_0/496279cc/QuickTimePlayer_exe/7_60_920/496279cc/0000130d/c0000409/00000000.htm
Stage2URL=
Stage2URL=/dw/GenericTwo.ASP?EventType=BEX&P1=QuickTimePlayer.exe&P2=7.60.92.0&P 3=496279cc&P4=QuickTimePlayer.exe&P5=7.60.92.0&P6=496279cc&P7=0000130d&P8=c00004 09&P9=00000000
DataFiles=C:\DOCUME~1\My-User-ID-here\LOCALS~1\Temp\WERf743.dir00\QuickTimePlaye r.exe.mdmp|C:\DOCUME~1\My-User-ID-here\LOCALS~1\Temp\WERf743.dir00\appcompat.txt
Heap=C:\DOCUME~1\My-User-ID-here\LOCALS~1\Temp\WERf743.dir00\QuickTimePlayer.exe .hdmp
ErrorSubPath=Generic\BEX\QuickTimePlayer.exe\7.60.92.0\496279cc\QuickTimePlayer. exe\7.60.92.0\496279cc\0000130d\c0000409\00000000
DirectoryDelete=C:\DOCUME~1\My-User-ID-here\LOCALS~1\Temp\WERf743.dir00

/edit
Yes, same as in the other thread from year ago, the QT/.mov files play fine in the browsers (I have just check on IE7, Firefox, K-Meleon).

Message was edited by: -888-

Windows XP Pro

Posted on Mar 15, 2009 1:18 PM

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Answer 1

foobula

Level 1

10 points

Mar 15, 2009 1:35 PM in response to -888-

Exact same problem here, down to the error codes. If I downgrade to QuickTime 7.5.5 (iTunes 8.0), the problem disappears. Upgrading to QuickTime 7.6 (iTunes 8.1), and the player crashes opening any MOV file. MP3 files open without a problem.

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Answer 2

-888- Author

Level 1

0 points

Mar 15, 2009 1:53 PM in response to foobula

Thx for your reply.
I don't have 7.5.5 but I have tried QT players ver. 7.50.61.0, 7.4.0, 7.1.6.200 and 7.0.4.80, all crap out equally same (and 7.1.6.200 I have also tried on W2K with same problem results), so somewhat I doubt this 7.5.5 version is different, but I'll give it a try.

/edit:
*Any links to this 7.5.5 version installer?*
Seems like Apple folks are same as*holes as Microsoft's and replace previous versions with newer ver of files, making it impossible to find older versions...

Message was edited by: -888-

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Answer 3

foobula

Level 1

10 points

Mar 15, 2009 1:58 PM in response to -888-

Do a Google search for "old itunes versions" and you'll find it under "iTunes 8.0".

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Answer 4

-888- Author

Level 1

0 points

Mar 15, 2009 2:43 PM in response to foobula

You've removed the link in your edited reply 😉 but I got it, thank you.
This iTunes8 garbage bundle has so much junk inside:

AppleMobileDeviceSupport
AppleSoftwareUpdate
Bonjour
iTunes
MobileMe
QuickTime
SetupAdmin

I guess I need just QuickTime.msi (and are you sure this is the 7.5.5 version)?
/nevermind, I found in installer's comments that it is "QuickTime 7.55.90.70"

edit again:

Well, it's a NO GO.
When trying to install just QuickTime.msi it says it encountered error and cannot continue. Seems to me it is tied up to other software that's in this iTunes bundle. BTW - I did uncheck "check for updates" since no "Apple Software Update" accompanied the installer (and it doesnt install with nor withoup it anyways).

I don't want to pollute my mother's comp with another DRM garbage like iTunes (msoft's DRMs built-in into XP is more than enough garbage in the system) so obviously I don't want any crappy iTunes installation.

And search for just QT Player ver 7.55 just give links to the latest Apple's offering 7.60, sheesh.

.
.
.

_*Does quicktime player works properly only when bundled with itunes?*_

*I don't want any itunes or other junk,*
*I just want .mov files to open with quicktime player - no more or less.*
*HELLO, APPLE?*

Message was edited by: -888-

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Answer 5

Jacumba

Level 4

2,349 points

Mar 15, 2009 4:31 PM in response to -888-

I thought long ago that it was hardware related with video card itself or driver.
And I've had those type dump errors when it was

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Answer 6

-888- Author

Level 1

0 points

Mar 15, 2009 4:56 PM in response to Jacumba

How so?

Unless you mean all Windows PCs as incompatible with QT Player, because I have had this same error on 3 completely hardware different machines at home (different motherboards, different video cards, different CPUs memory types from Rambus to DDR3, just totally different PCs), and I remember at least 2 more occasions of very same problem on yet another 2 different machines.

If it is hardware incompatibility then it would mean that QT7 is not really compatible with any Windows PCs, but with a selected hardware only. But that's not what Apple says about it in specs requirements.

.
.
If you're right and that's the case, then Apple should update QT Player's info.

.
.
Also, if it was hardware incompatibility, QT Player wouldn't work at first and then crap out later on a given machine, it wouldn't work right from the start, me thinks 😉
Sure in some cases QT may crash due to bad hardware, bad drivers (video or audio card) etc, same as any other software. But if it does it on so many different machines isn't it proof that there is something wrong with the QT Player itself rather than all those computers?

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Answer 7

foobula

Level 1

10 points

Mar 15, 2009 5:33 PM in response to Jacumba

I doubt it. It doesn't make sense that version 7.5.5 works for me, while version 7.6 suddenly doesn't. I had another problem with QuickTime a few versions back where it would sound the system beep every few seconds when my laptop was running from the battery. Once again, a problem that appeared and disappeared with new releases. Seems like Apple needs to improve its testing regiment -- for now, I've associated .mov with VLC player, which works just fine.

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Answer 8

Jacumba

Level 4

2,349 points

Mar 15, 2009 5:44 PM in response to -888-

Hi -888-, In my opinion, which may not be 100% accurate. In the 5 years that I have used windows computers, every time that I have had a problem it has been hardware related. The hardware itself or the driver software. It is rare to see a program created by Apple or Microsoft, that will take a computer down, and QT does not, these people up their are not idiot's, they may get a bug and correct it with updates.
I have 4 windows computers and spend alot of foolish time swapping out hardware and drivers, and find that the slightest hardware config or driver will throw a computer off in the strangest ways.
If a QT problem is the reason, it would have showed up here alot, it has not.

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Answer 9

Jacumba

Level 4

2,349 points

Mar 15, 2009 5:53 PM in response to foobula

Well let me tell you this, if I had that computer in front of me, I would get the latest version of QT running, if I can run it on this computer, then the problem is not Apple, but the computer, does that make any sense?

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Answer 10

foobula

Level 1

10 points

Mar 15, 2009 7:14 PM in response to Jacumba

No, your logic is flawed. Just because a problem isn't widespread doesn't mean it isn't Apple's problem. My system runs through the full battery of hardware tests without problems. All of my drivers are updated. The only change that breaks QuickTime is upgrading from 7.5.5 to 7.6. It's Apple's job to release software that works across all configurations matching the system requirements, not just on Jacumba's computer. It is not the user's job to switch their hardware every time QuickTime decides to stop working.

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Answer 11

-888- Author

Level 1

0 points

Mar 15, 2009 7:30 PM in response to Jacumba

It does not "take down the computer" I have not said that.
The QT Player does not as it should and spews out the error msg as in post 1.

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Answer 12

-888- Author

Level 1

0 points

Mar 15, 2009 11:04 PM in response to Jacumba

Look, I had it running _few times_ too until it crapped out and gives the error since (on my own other computers - which I don't care since I have no use for any QT/.mov myself, but I repeat from post 1: I need it working on my Mother's comp).

And talking about 'bad drivers' - yes, I know that the drivers are sometimes at fault and bad drivers can make entire windoze pc unstable or crash; but how can you suggest this as a cause in this case when I'm telling you that the same error appears on completely different machines? And wouldn't this error appear from begining, from very first use of QT Player if it were bad drivers? Sure it would if it was faulty driver, but since it didn't that's not the case obviously.
Another pointer that it is NOT drivers related problem is that all other audio-video programs work fine, without errors and problem-free on the same machines, including playback of some of the .mov files with Media Player Classic or VLC - while they crap out with QT Player. If it was any of the drivers for audio or video, directx acceleration, etc - the faulty driver(s) should and would affect other programs as well. Yet all of them work fine and as I said - some even play QT files too (the ones capable of).

/edit:
Just to test it I "caved in" and I have installed entire iTunes 8.0 garbage (as suggested by foobula earlier) since I couldn't get just QTPlayer part of it to install separately, and what do you know:
LO & BEHOLD! same .mov files play fine with QT7, no errors, no problem! (I have opened/closed same .mov files many times).
Then I uninstalled iTunes and all of its junk,
removed any traces of it (because it left out - in a Microsft style - plenty of garbage in registry, user appdata folder etc),
rebooted,
installed the "standalone" QT Player 7.60
and hello Apple my darling! - same error is back after just 2 playbacks of very same .mov files!
(I used Apple's own .mov trailers for testing just to make sure I have "right" quicktime files:
http://movies.apple.com/movies/weinstein/inglouriousbasterds/inglouriousbasterds -tlr2_1080p.mov
and
http://movies.apple.com/movies/weinstein/inglouriousbasterds/inglouriousbasterds -tlr2_480p.mov
- and I repeat: both played once each fine (haven't play till the end though, but I'm sure that doesn't matter since the problem appears from the start)
What better proof you need that the problem is only with QT Player in a "standalone edition" (or whatever Apple calls it) and not with any drivers etc?
As previously, both play fine when links opened in a browsers (so the QuickTime whatever-components responsible for audio and video rendering WORK FINE and its not any "bad drivers" problems, it is just QT Player application's problem)

Again: (I hate to repeat myself)
*I don't want any itunes or other junk,*
*I just want .mov files to open with quicktime player - no more or less.*

Message was edited by: -888-

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Answer 13

Antonpd

Level 1

0 points

Mar 18, 2009 2:28 AM in response to -888-

I have the same problem! I tried to install older copies of QT with no luck. HELP!!!

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Answer 14

-888- Author

Level 1

0 points

Mar 23, 2009 9:16 PM in response to -888-

*IS ANYONE FROM APPLE READING THIS BOARD AT ALL?*

Since this is apple.com board I thought someone from Apple (hopefully not just a janitor) would reply here with a solution, but I guess it is too much to ask for? Yeah, after all we all know Apple never make mistakes and never releases crappy software... 😟

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Answer 15

Ma3rk

Level 1

5 points

Mar 26, 2009 3:12 PM in response to -888-

Just adding my name to the list having the same problems since iTUnes +Quicktime 8.1 update.

I'm running XP on a MacPro and have the registered Pro version and was wondering if that was what got affected or just the player. Only happens when trying to open the MOV file from a double click launching. If I open the player then open the file, no problem.

I'll drop back a version with the iTunes installer I guess.

Mark

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