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Can't install latest iTunes update & Quicktime streaming keeps freezing

I'm having problems downloading the latest iTunes update on my MacBook Pro - it starts downloading then stops at around the 5MB mark, saying I'm not connected to the internet. I've tried connecting my router directly with ethernet cable rather than wirelessly but I get the same problem.

A similar thing happens when I try to look at Quicktime movies on the quicktime.com/trailers site - they start loading in Quicktime Player but then the download stops after it's loaded the first few seconds of the trailer. It does this with any movie I try to play.

It's definitely not a problem with my broadband connection as my friend's MacBook was able to download the iTunes update at the same time I tried and she has no problem downloading Quicktime movies.

Any suggestions would be much appreciated.

MacBook Pro 2.16Ghz Intel Core Duo, Mac OS X (10.4.11), 2GB 667MHz DDR2 SDRAM

Posted on Mar 15, 2009 2:52 PM

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5 replies

Mar 15, 2009 3:34 PM in response to discofizz

Hi discofizz, and a warm welcome to the forums! 🙂

Are you using Software Update, or getting them direct at...

http://www.apple.com/support/downloads/

Start with this...

Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, when that completes, Reboot.

PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.

Mar 15, 2009 5:31 PM in response to discofizz

It's imprtant to Repair or at least Verify the Hard drive BEFORE Repairing Permissions, if you did in fact do that or the Safe Boot, then try reapplying the big Combo Update...

The combo update for Intel-based Macs...
http://www.apple.com/support/downloads/macosx10411comboupdateintel.html

Repair Permissions before & after re-install, then reboot again each time.

Can't install latest iTunes update & Quicktime streaming keeps freezing

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