Constant "You Need To Restart Your Computer" Crashes

Question

Constant "You Need To Restart Your Computer" Crashes

I'm suddenly getting this constant crash. The screen fades slowly from top to bottom (as if a curtain was being pulled down) and I get the message "You need to restart your computer. Hold down the power button for several seconds or push the Restart button." It started happening whenever I would shut down the computer. Then whenever I tried to restart it the same thing. I have an external hard drive with a full system install, so I booted from that and the same thing happened at various stages when I was trying to diagnose the problem. This leads me to believe it must be hardware, not software, related. I pulled the last crash report and here's what it says (along with the computer's profile). Any ideas on what's going on would be greatly appreciated.

Wed Mar 18 06:48:06 2009
panic(cpu 0 caller 0x001942C6): "pmap removerange pv not on hash"@/SourceCache/xnu/xnu-1228.9.59/osfmk/i386/pmap.c:2085
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x3be9bc18 : 0x12b4f3 (0x45b13c 0x3be9bc4c 0x1335e4 0x0)
0x3be9bc68 : 0x1942c6 (0x461488 0x63f1e50 0x63f1e28 0x3be9bd18)
0x3be9bd18 : 0x196491 (0x63f1e0c 0x1b800000 0x0 0x1007000)
0x3be9bd78 : 0x16a4f0 (0x63f1e0c 0x1000000 0x0 0x21001000)
0x3be9be98 : 0x16aab8 (0x21001000 0x0 0x0 0x0)
0x3be9bed8 : 0x182fe0 (0x4a217c0 0x1000000 0x0 0x21001000)
0x3be9bf38 : 0x37664b (0x4a217c0 0x1000000 0x0 0x20001000)
0x3be9bf78 : 0x3df460 (0x44b7000 0x63a7080 0x63a70c4 0xbffff350)
0x3be9bfc8 : 0x1a0887 (0x5077320 0x0 0x1a30b5 0x5077320)
No mapping exists for frame pointer
Backtrace terminated-invalid frame pointer 0xbffff108

BSD process name corresponding to current thread: MainMemoryTool

Mac OS version:
9G55

Kernel version:
Darwin Kernel Version 9.6.0: Mon Nov 24 17:37:00 PST 2008; root:xnu-1228.9.59~1/RELEASE_I386
System model name: MacBookPro2,2 (Mac-F42187C8)

Model: MacBookPro2,2, BootROM MBP22.00A5.B07, 2 processors, Intel Core 2 Duo, 2.16 GHz, 2 GB
Graphics: kHW_ATIr520Item, ATY,RadeonX1600, spdisplays pciedevice, 128 MB
Memory Module: BANK 0/DIMM0, 1 GB, DDR2 SDRAM, 667 MHz
Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz
AirPort: spairport wireless_card_type_airportextreme, 1.4.8.3
Bluetooth: Version 2.1.3f8, 2 service, 1 devices, 1 incoming serial ports
Serial ATA Device: FUJITSU MHW2120BH, 111.79 GB
Parallel ATA Device: HL-DT-ST DVDRW GWA4080MA, 5.2 GB
USB Device: Built-in iSight, (null) mA
USB Device: IR Receiver, (null) mA
USB Device: Bluetooth USB Host Controller, (null) mA
USB Device: Hub in Apple Extended USB Keyboard, (null) mA
USB Device: Apple Optical USB Mouse, (null) mA
USB Device: Apple Extended USB Keyboard, (null) mA
USB Device: Apple Internal Keyboard / Trackpad, (null) mA
FireWire Device: Oxford ATA Device 00, Other World Computing, 800mbit_speed

Mac Pro Intel Core 2 Duo, 2.16 GHz, Mac OS X (10.5.6), 2GIG RAM

Posted on Mar 18, 2009 5:16 AM

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Answer 1

a brody

Level 10

82,835 points

Mar 18, 2009 8:38 AM in response to Steve Wilkison

Was your data ever migrated from a PowerPC Mac?
Does this error happen when the external hard drive is not connected?
Have you run the hardware test that came with your computer's installation discs?

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Answer 2

Mar 18, 2009 10:44 AM in response to a brody

Was your data ever migrated from a PowerPC Mac?
No. All software, programs and data were installed directly on this computer. Never migrated from anything else.

Does this error happen when the external hard drive is not connected?
Yes.

Have you run the hardware test that came with your computer's installation discs?
I just ran it and got this error:

4MEM/1/40000000:020a2698

I than ran the "extended" test and got a similar error:
4MEM/2/40000000:0342a698

Would the "MEM" imply an error with the memory?

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Answer 3

a brody

Level 10

82,835 points

Mar 18, 2009 10:46 AM in response to Steve Wilkison

Yes. See my FAQ* on bad RAM:

http://www.macmaps.com/badram.html

Either the vendor that you bought the RAM from needs to replace it, or Apple needs to replace their own.

- * Links to my pages may give me compensation.

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Answer 4

Mar 18, 2009 10:48 AM in response to a brody

Great. Thanks for the help.

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Answer 5

Mar 23, 2009 8:33 PM in response to Steve Wilkison

Hi

I cant figure out how to create a post but my computer KEEPS crashing! at least 20 times a day and it's really annoying me!!! it even beeped!! i did the hardware check and all seems good..

heres my log!

Mon Mar 23 20:24:53 2009
panic(cpu 0 caller 0x001A9C68): Kernel trap at 0x57ab185a, type 14=page fault, registers:
CR0: 0x80010033, CR2: 0x07ae767c, CR3: 0x010b6000, CR4: 0x00000660
EAX: 0x00000000, EBX: 0x00000003, ECX: 0xbeef0003, EDX: 0x7f75b5ac
CR2: 0x07ae767c, EBP: 0x7f75b548, ESI: 0x00000000, EDI: 0x06ae7004
EFL: 0x00010297, EIP: 0x57ab185a, CS: 0x00000008, DS: 0x017d0010
Error code: 0x00000000

Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x7f75b338 : 0x12b4f3 (0x45b13c 0x7f75b36c 0x1335e4 0x0)
0x7f75b388 : 0x1a9c68 (0x464700 0x57ab185a 0xe 0x463eb0)
0x7f75b468 : 0x1a038d (0x7f75b480 0x4b48d000 0x7f75b548 0x57ab185a)
0x7f75b478 : 0x57ab185a (0xe 0x17d0048 0x4b490010 0x10)
0x7f75b548 : 0x57aeafa6 (0x6ae7004 0x3 0x0 0x0)
0x7f75b588 : 0x57ab65c4 (0x1 0xbeef0003 0x7f75b5ac 0x0)
0x7f75b5c8 : 0x57ac2dc6 (0xc1d00091 0xbeef0003 0x7f75b6ac 0x7f75b69c)
0x7f75b6c8 : 0x57accbe8 (0xc1d00091 0xbfef0033 0xbfef0034 0x837c)
0x7f75b788 : 0x57acd2f1 (0xc1d00091 0xbfef0033 0xbfef0034 0x837c)
0x7f75b7c8 : 0x57abb221 (0x7f75b958 0x6 0x0 0x0)
0x7f75b928 : 0x57aac4ef (0x0 0x600d600d 0x702b 0x7f75b958)
0x7f75b9e8 : 0x572bc14e (0xc1d00091 0xbfef0033 0xbfef0034 0x837c)
0x7f75ba48 : 0x572a3ea2 (0x747a000 0x40000 0x0 0x42319000)
0x7f75ba88 : 0x572a3edb (0x42319000 0x0 0x7f75baac 0x7f75baa8)
0x7f75bab8 : 0x572cec99 (0x42319000 0x4b469080 0x0 0x0)
0x7f75bb48 : 0x572cf07c (0x42570000 0x0 0x2 0x42577000)
Backtrace continues...
Kernel loadable modules in backtrace (with dependencies):
com.apple.GeForce(5.3.6)@0x57252000->0x572e9fff
dependency: com.apple.NVDAResman(5.3.6)@0x57aa4000
dependency: com.apple.iokit.IONDRVSupport(1.7.1)@0x50639000
dependency: com.apple.iokit.IOPCIFamily(2.5)@0x50555000
dependency: com.apple.iokit.IOGraphicsFamily(1.7.1)@0x50654000
com.apple.NVDAResman(5.3.6)@0x57aa4000->0x57d00fff
dependency: com.apple.iokit.IONDRVSupport(1.7.1)@0x50639000
dependency: com.apple.iokit.IOPCIFamily(2.5)@0x50555000
dependency: com.apple.iokit.IOGraphicsFamily(1.7.1)@0x50654000

BSD process name corresponding to current thread: WindowServer

Mac OS version:
9G55

Kernel version:
Darwin Kernel Version 9.6.0: Mon Nov 24 17:37:00 PST 2008; root:xnu-1228.9.59~1/RELEASE_I386
System model name: MacBookPro5,1 (Mac-F42D86C8)

Any help is greatly appreciated!

Thanks

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Answer 6

Jun 14, 2009 2:43 PM in response to Steve Wilkison

Steve

Don't know if you have sorted this problem out, but I was having exactly the same problem as you and was about to tear my hair out / go back to PCs. However, after 3 x trips to the Genius bar it was suggested that it might be a RAM issue (last attempt I felt). Apple offered to sell me 2 x 1gb RAM sticks for about £140 but I got 2 x 2gb RAM sticks from Crucial (£40 delivered), fitted them today and so far all the apps (like iDVD and iMovie) are working as normal.
I think this may be worth looking at.
Hope this helps - I've never posted on a forum before but I was almost in tears with it all so I feel compelled to help others!

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Answer 7

kr0me1

Level 1

0 points

Jun 17, 2009 6:00 AM in response to Steve Wilkison

okay, so this very same thing is happening to my mbp. the problem is that mine doesnt run long enough for me to run that hardware test before it freezes....
I love my mbp, but this is getting quite frustrating. so, seeing how the very same thing is happening, should I go to the Apple store and tell them that it is probably bad ram? I use my computer for school and cant be without it very long. is this a common problem?

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