Safari could not open the page because the server stopped responding

Question

Level 1

8 points

Safari could not open the page because the server stopped responding

Okay so I'm still unable to connect to the internet on my 2G Touch. It has all the stuff required: IP Address, Subnet Mask, Router, DNS addresses.

My IP address is not 169.x.x.x, and I've done a reset network settings and I still get the error message " Safari... because the server stopped responding".

I've tried what was last suggested:

"Type in this address http://74.125.45.100 If you reach Google, the problem is with your ISP's DNS service. Google OpenDNS for a way to upgrade to a better DNS service"

The result is the exact same message: Safari could not open the page because the server stopped responding.

So now what? Do I need a new router? I'm apparently on 'high speed' internet and my laptop and other friends laptops are able to connect wirelessly w/o issue.

MacBook Pro

Posted on Mar 20, 2009 4:57 PM

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Answer 1

luvlabs

Level 4

3,620 points

Mar 21, 2009 10:49 AM in response to l'il-lost

If your IP address is correct (something like 192.168.1.10) and your subnet mask is correct (255.255.255.0), your router IP (192.168.1.1), and your DNS IPs (usually the router IP), you should have been able to connect.

I can't offhand come up with a reason why it is not connecting to the Google IP address. Try power cycling your router and restart your iPod (Sleep/Wake button until you get the red slider, turn the iPod off). Test it again.

If you still can't connect - Can you describe your network configuration? Make/model of your router?

DHCP?
SSID?
MAC address filtering?
Encryption?
Broadcast mode (b/g/n or just n)?

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Answer 2

l'il-lost Author

Level 1

8 points

Mar 22, 2009 7:55 PM in response to luvlabs

Yes, all the things you've mentioned are there and I connect to my network, but whenever I actually try to surf the web I get the error msg about "... the server stopped responding".

I've turned off the modem & router several on a few occasions and it's made no difference.

Unfortunately I set up the network 2 years ago (first time ever) and so I'm not really sure how to describe it (ie: not very technically inclined). I know I don't use a MAC filter, and it's a wireless G linksys router - as for the DHCP and SSID - no idea. Can you tell me how to find out?

I'm about to move - so I may be offline for a few days until I can get the network connected again at the new place.

PS - thanks for the help so far!

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Answer 3

luvlabs

Level 4

3,620 points

Mar 23, 2009 8:24 AM in response to l'il-lost

OK, let me define some of the common router terms for you:

SSID - this controls your network name and whether or not you broadcast that name. With the touch, I suggest you broadcast the name as the touch seems to forget if your network settings when you do not have a name.

DHCP - you want to turn this on, if it is off. The router automatically assigns IP addresses to the devices connected to it.

MAC address filtering - all devices which connect to networks have unique MAC addresses. You could use it help secure your network but it is not very effective at doing that. Best to leave it turned off.

Encryption - this is what really protects you. There are two kinds, one is pretty old and not very effective and the other, newer system, is much more secure. How you log onto these encrypted networks is different with the touch.

WEP (the older version) - comes in 64 bit and 128 bit versions. The touch likes the 128 bit version but when you use it, you do not enter your password like you would on a laptop but you enter the encryption key generated by your router.

WPA/WPA2 (the newer versions) - if your router allows this, select one of these methods. Select the personnel version, not the enterprise versions. You will need to create at least an 8 character password and you want to make it somewhat complex - like letters, numbers, capital letters. You will use this password on all of your devices, touch included, to log into your network.

That's about it for the common things, the rest of them you probably should leave at the default setting.

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Answer 4

l'il-lost Author

Level 1

8 points

Mar 29, 2009 6:47 PM in response to luvlabs

Hi again,

I'm back up and running. I decided to buy a new router with the move (N) and once I got that set up everything connects without issue. So thank you very much for your help, I'm able to surf, Facebook and download directly to my Touch 🙂

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Answer 5

luvlabs

Level 4

3,620 points

Mar 30, 2009 7:50 AM in response to l'il-lost

I'm glad you have everything running again. I guess it is human nature to blame the new device for an older, failing device. I had to replace a Netgear router at Christmas because it could not maintain a steady output signal. I thought it was my touch but when the laptops started having problems, then I knew I had a problem. I could power cycle the router and it would be stable for awhile and then it became more frequent. Solution: new router.

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