Can't play or import CD from iTunes 8.1

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Level 1

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Can't play or import CD from iTunes 8.1

New computer with fresh install of Vista64 and iTunes 8.1. Vista recognizes optical drive. iTunes diagnostics pass as listed below:
//
Microsoft Windows Vista x64 x64 Home Premium Edition Service Pack 1 (Build 6001)
System manufacturer System Product Name
iTunes 8.1.0.52
QuickTime 7.6
FairPlay 1.2.12
iPod Updater Library 8.1d19
CD Driver 2.1.0.0
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.4.0.27
Apple Mobile Device Driver 1.40.0.0
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number 6462725BCDAC45CC

Current user is not an administrator.
The current local date and time is 2009-03-20 23:17:27.
iTunes is not running in safe mode.

Video Display Information

NVIDIA, NVIDIA GeForce GTX 285

** External Plug-ins Information **

No external plug-ins installed.

** CD/DVD Drive Tests **

No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.1.0.0),

A: ASUS DRW-22B1LT, Rev 1.00
Audio CD in drive.
Found 12 songs on CD, playing time 46:32 on Audio CD.
Track 1, start time 00:02:32
Track 2, start time 04:54:60
Track 3, start time 07:48:52
Track 4, start time 11:34:50
Track 5, start time 15:57:05
Track 6, start time 19:56:50
Track 7, start time 24:03:30
Track 8, start time 28:13:55
Track 9, start time 32:43:62
Track 10, start time 36:40:20
Track 11, start time 40:12:45
Track 12, start time 43:26:17
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 8 16 24 32 40 48.
The drive CDRW speeds are: 8.
The drive DVDR speeds are: 8.
The drive DVDRW speeds are: 8.
//
CD controls remain grayed out, as if no media exists. Different CDs result in same effect.

I have scoured the web and Apple forums. Please suggest a solution.

I'm also wondering why I am not an administrator, since I am an administrator under OS.

Message was edited by: Rick Dove

Custom Build, Windows Vista, 64 bit OS

Posted on Mar 20, 2009 9:00 PM

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Answer 1

ed2345

Level 9

62,456 points

Mar 21, 2009 4:26 AM in response to Rick Dove

Don't know what the problem is, but as a workaround until it gets solved, try ripping the CD in a different program, such as Windows Media Player, and add the resulting MP3s to your iTunes library.

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Answer 2

Mar 21, 2009 7:34 AM in response to Rick Dove

I have a similar situation....8.1 recognizes my cds, but when importing them the speed is incredibly slow...0.1x????? 8.0 had NO problem with speed or either of my drives. I've tried the diagnostics, re-installing, changing quality and a system restore all to no avail. I REALLY wish apple would offer retro-grades to the software to use until the bugs are fixed...i really should have known better, every time i upgrade something apple related on my home PC, IT NEVER WORKS CORRECTLY!! SOMEONE HELP ME!!

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Answer 3

ed2345

Level 9

62,456 points

Mar 21, 2009 8:48 AM in response to Aaron Ricker

Aaron Ricker wrote:
I have a similar situation....

Then I suggest the same solution.

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Answer 4

Rick Dove Author

Level 1

0 points

Mar 21, 2009 12:20 PM in response to ed2345

I am well-versed in ripping CDs to various formats, but going that route negates the purported seamlessness of iTunes with iPod/iPhone. Having purchased two iPhones and having built a computer to support them, I expect the iTunes software to perform the most basic tasks.

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Answer 5

Mar 21, 2009 12:42 PM in response to Rick Dove

I agree with Rick. I've converted a couple CDs with Windows Media and imported them, but being a fella who really doesn't care for workarounds, it just seemed a bit redundant. I'll just hold off on converting cd's until it's resolved, I guess? I just can't believe a stupid update can screw up the most basic portion of the software? Isn't converting to mp3 at least a third of the point of iTunes?

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Answer 6

Mar 25, 2009 8:30 AM in response to Rick Dove

I'm having the same issue with Vista 64 and iTunes 8.1. I have tried several system restarts and verifying that the autoplay for audio CD's it set to iTunes, but the CD's do not show up when iTunes is running. I guess I'll try the work around with WMP as well. Please advise when there is a fix for this.

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Answer 7

Rick Dove Author

Level 1

0 points

Mar 27, 2009 4:53 AM in response to Rick Dove

SOLVED!

As suspected, my problem of not being able to play or import CD from iTunes 8.1 was internal to iTunes (with a little help from me). iTunes does not recognize the drive letters of A: or B: I wanted the drive letter configuration of my computer to be C:SYSTEM and D:DATA, so I changed the optical drive to A: just like the old floppy drives used to be. (Going old school.) Since iTunes will not accept that, I changed the drive letter of the optical drive to O: (for optical) and everything works.

To do this, go CONTROL PANEL>SYSTEM AND MAINTENANCE>ADMINISTRATIVE TOOLS>COMPUTER MANAGEMENT>STORAGE>DISK MANAGEMENT. All your drives should be laid out in front of you. (If your optical drive isn't listed, you might have to insert a disk and from the menu bar select ACTION>REFRESH.) Left click on your optical drive to select it and then right click on Change Drive Letter and Paths... Select Change, enter any unused drive letter greater than B: (D: is common by default, O: seemed to work) and OK your way out of it.

Changing my drive letters has probably left me open to problems from other programs that don't taken drive letter flexibility into account, but iTunes works for me.

I am e-mailing this to the Apple tech who tried unsuccessfully to help me, placing suspicion on everything except the coding of iTunes. Hopefully, Apple will put this in their knowledge base, because it seems to be a common problem and few know the solution.

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