Sleep (wakeup) problems with 2x 2 GB RAM

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Sleep (wakeup) problems with 2x 2 GB RAM

Hi,

my old problem still persists, but the thread is archived. Please have a look at
Topic : Does not wake up from sleep after some time
http://discussions.apple.com/thread.jspa?threadID=1451042&tstart=0
and answer here.

PS: Is there some official way to contact Apple with this problem? I have the strong feeling this is not the right place to get solutions.

Thanks,
Carsten

MacBook (2.1 GHz Penryn), Mac OS X (10.5.2), 4 GB RAM (2x 2GB Corsair PC5300 Valueselect)

Posted on Mar 21, 2009 6:56 AM

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Answer 1

Mar 26, 2009 5:52 AM in response to CarstenOtto

Hallo Carsten,

1. You can try calling AppleCare by telephone. Even if you don't have AppleCare, you may at least be able to talk with a human representative from Apple 🙂

If they refuse to help you, they may at least have a suggestion about what to do or who to contact with your problem.

AppleCare in Deutschland: (49) 01805 009 433
Montag bis Freitag - 8:00 bis 19:45
Samstag- 10:00 bis 17:45 Uhr

2. You could visit the Apple retail store in München, although it is not likely practical if you live in Aachen 😟

3. Apple Autorisierter Service Providers (AASPs) within or near Aachen should be able to talk directly with Apple, on your behalf. Search for Deutsch AASPs here: <http://www.apple.com/de/buy/locator>.
For example, I found a store in Köln called Simply Mac <http://www.simplymac.de>.

Of course you should call in advance to see if the AASP can address your problem.

I hope you have success finding someone to speak with.

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Answer 2

Mar 26, 2009 6:04 AM in response to CarstenOtto

More Apple/DE contact info: .

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Answer 3

Mar 26, 2009 7:27 AM in response to CarstenOtto

Sorry for the multiple posts, but I think I misunderstood your question.

I think the best thing to do is leave feedback with Apple and hope their engineers look into it and resolve the problem.

<http://www.apple.com/feedback>

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