6 Replies Latest reply: Apr 2, 2009 2:27 PM by schep
Nullpersona Level 1 Level 1 (0 points)
And if so, where can I find them?

Here is the info from the diag:


Microsoft Windows Vista x64 x64 Ultimate Edition Service Pack 1 (Build 6001)
MSI MS-7520
iTunes 8.1.0.52
QuickTime 7.6
FairPlay 1.2.12
iPod Updater Library 8.1d19
CD Driver 2.1.0.0
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.4.0.27
Apple Mobile Device Driver 1.40.0.0
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number D495247FBE322CB8

Current user is an administrator.
The current local date and time is 2009-03-22 14:34:07.
iTunes is not running in safe mode.

Video Display Information

NVIDIA, NVIDIA GeForce GTX 280


** External Plug-ins Information **

No external plug-ins installed.

** iPod/iPhone Connectivity Tests **

iPodService 8.1.0.52 is currently running.
iTunesHelper 8.1.0.52 is currently running.
Apple Mobile Device service 2.12.36.0 is currently running.

Universal Serial Bus Controllers:

Intel(R) ICH10 Family USB Universal Host Controller - 3A34. Device is working properly.
Intel(R) ICH10 Family USB Universal Host Controller - 3A35. Device is working properly.
Intel(R) ICH10 Family USB Universal Host Controller - 3A36. Device is working properly.
Intel(R) ICH10 Family USB Universal Host Controller - 3A37. Device is working properly.
Intel(R) ICH10 Family USB Universal Host Controller - 3A38. Device is working properly.
Intel(R) ICH10 Family USB Universal Host Controller - 3A39. Device is working properly.
Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3A. Device is working properly.
Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3C. Device is working properly.

FireWire (IEEE 1394) Host Controllers:

VIA OHCI Compliant IEEE 1394 Host Controller. Device is working properly.

Most Recent Device Not Currently Connected:

iPhone 3G running firmware version 2.2.1
Serial Number: 87827BGQ1R4

** iPhone/iPod Touch Sync Tests **

No iPhone or iPod found.


It is plugged in, and after uninstalling the broken driver in hardware manager, it now charges again. When I plug it in it tells me it cannot find the digital still camera driver, and does not show up in iTunes or in the Windows Explorer. I have uninstalled and reinstalled iTunes twice, with the latest version. Do I need to roll back to an earlier version of iTunes?

Custom, Windows Vista
  • modular747 Level 6 Level 6 (17,735 points)
    This kb support article from Apple may help:

    http://support.apple.com/kb/TS1495
  • schep Level 1 Level 1 (5 points)
    I have similar problem with installation of 8.1.0.52. No Iphone Found. Uninstalled and Reinstalled. Received one message during original installation indicating insufficient security to complete install. My User is administrator and on retry the installation completed successfully. I see old version of driver in c:\windows\system32. Exact same symptoms on Desktop Vista 64. Should have tested sync between installation and I might have one good machine running ...

    Diagnostics
    Microsoft Windows Vista x64 x64 Business Edition Service Pack 1 (Build 6001)
    CLEVO D900C
    iTunes 8.1.0.52
    QuickTime 7.6
    FairPlay 1.2.12
    iPod Updater Library 8.1d19
    CD Driver 2.1.0.0
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 2.4.0.27
    Apple Mobile Device Driver 1.38.0.0
    Bonjour 1.0.6.2 (118.5)

    iTunes Serial Number F9B28ACEDE994735

    Current user is an administrator.
    The current local date and time is 2009-03-29 08:49:25.
    iTunes is not running in safe mode.

    Video Display Information

    NVIDIA, NVIDIA GeForce Go 7950 GTX


    ** External Plug-ins Information **

    No external plug-ins installed.

    ** iPod/iPhone Connectivity Tests **

    iPodService 8.1.0.52 is currently running.
    iTunesHelper 8.1.0.52 is currently running.
    Apple Mobile Device service 2.12.36.0 is currently running.

    Universal Serial Bus Controllers:

    Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
    Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
    Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
    Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
    Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
    Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
    Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.

    FireWire (IEEE 1394) Host Controllers:

    Texas Instruments OHCI Compliant IEEE 1394 Host Controller. Device is working properly.

    Most Recent Device Not Currently Connected:

    iPhone 3G running firmware version 2.2.1
    Serial Number: 83834VSTY7K

    ** iPhone/iPod Touch Sync Tests **

    No iPhone or iPod found.
  • schep Level 1 Level 1 (5 points)
    WORKAROUND: Forcing the usbaapl64.sys driver to reinstall.

    The Apple Mobile Device that is supposed to show under Device Manager - Universal Serial Bus Controllers is missing. There is an Apple IPhone under Portable Devices (must have iPhone attached). Using this device you can force a driver reinstall. Unfortunately getting the driver package is a pain requiring two extractions.

    Using WinRar (a better WinZip) uncompress the installer iTunes64Setup.exe into a folder iTunes64Setup. There will be six components:
    AppleMobileDeviceSupport64.msi
    AppleSoftwareUpdate.msi
    Bonjour64.msi
    iTunes64.msi
    MobileMe64.msi
    QuickTime.msi
    SetupAdmin.exe

    The drivers are in AppleMobileDeviceSupport64.msi. Unfortunately reinstalling or repairing using this does not fix the problem.

    Using WinRar open AppleMobileDeviceSupport64.msi and scroll to near the bottom locating usbaapl64.sys, usbaapl64.cat, usbaapl64.inf and usbaplrc.dll. The last dll might not be needed. Extract these by drag and drop to your folder.

    From Device Manager locate the Portable Devices entry for Apple iPhone. Open the properties move to the Driver tab. Select the folder containing the extracted usbaapl64.inf file. Force the driver selection by using the "Let me pick from list of drivers on my computer" option (last item on panel). This will bring up a selection of Apple Mobile Device USB Driver and the current Digital Still Camera. Choose the Apple Mobile Device USB Driver.

    When done the Apple Mobile Device USB Driver will appear as it should under the Universal Serial Bus Controllers in Device Manger.

    Ugly but it worked twice
  • Nullpersona Level 1 Level 1 (0 points)
    Schep,
    I tried this to no avail, each time I try to extract a dile from the applemobiledevice.msi I get this:
    ! C:\Users\NULL\Desktop\AppleMobileDeviceSupport64.msi: The archive is corrupt


    I end up this a 0-sized file, that give me this message when I try to force it as a driver:

    The folder you specified doesn't contain a compatible software driver for your device. If the folder contains a driver, make sure it is designed to work with Windows for x64-based systems.

    Any ideas? Maybe you can e-mail me those files, lol.
  • Nullpersona Level 1 Level 1 (0 points)
    I just need to back it up so I can return it to the store for a replacement, the vibration function stopped working. I am re-downloading both the 32 and 64 bit versions of iTunes, I will try each. If anyone else has any ideas, please don't hesitate to share.
  • schep Level 1 Level 1 (5 points)
    I also got the corrupt archive but was able to browse to the drivers and extract them. I'm using WinRar 3.51 which is back level. It might be kinder to bad archives than the latest release.

    I can send the drivers to you. I have a gmail.com account which I can safely post here for this exchange schep1949 if you wish a copy send me an email to that account and I will reply with a clean zip containing the drivers with the inf file.