Previous 1 2 Next 19 Replies Latest reply: Mar 30, 2009 3:59 PM by Dansanz
Dansanz Level 1 (0 points)
I discovered the problem while trying to sync my iPod. The iPod suddenly wouldn't show up in iTunes. I tried all of the troubleshooting methods, and came up with the fact that the iPod is corrupt and needs to be restored.

I tried restoring, but it came up with an error "1437" and would not continue the restore.


Windows XP
  • Mitch 751 Level 6 (11,505 points)
    1) make sure ipod is off
    2) turn on then off the hold button
    3) hold the top menu button and select button at the same time for 10 seconds
    4) it should turn to a black screen, then hold the play/pause button and select button at the same time.
    5) it should now boot into disk mode.
    6) plug into computer and restore it.. and problem solved.
  • momofnataliebear Level 1 (0 points)
    Did all the steps you say. Then took it a step further and restored. And still I get this message.

    Now I get message 1439 - ipod could not be restored. Is it a brick

    Message was edited by: momofnataliebear
  • Mitch 751 Level 6 (11,505 points)
    Do it with another computer ...
  • Dansanz Level 1 (0 points)

    I can't even get it into disk mode. I've tried about 15 times. I can get the apple to come up, but when I push the play/pause and select, the main menu comes back up. I've followed detailed instructions on that (it's NOT that hard), but can't get disk mode.
  • Mitch 751 Level 6 (11,505 points)
  • Dansanz Level 1 (0 points)
    Okay - lo and behold I got it into disk mode. However, iTunes will not come up if the iPod is connected to the computer. If I bring up iTunes first and then plug in the iPod, iTunes freezes and the iPod never shows up there.
  • Mitch 751 Level 6 (11,505 points)
    Read the following carefully, you can first try to format your iPod in disk mode, it does not work, try to do with a Mac computer ...

    If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.

    If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.

    Make sure you do all the following “TRYs”

    A. Try to wait 30 minutes while iPod is charging.
    B. Try another FireWire or USB through Dock Connector cable.
    C. Try another FireWire or USB port on your computer .
    D. Try to disconnect all devices from your computer's FireWire and USB ports.
    E. Try to download and install the latest version of iPod software and iTunes
    For old and other versions of iPod updater for window you can get here
    F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
    G. Try to put the iPod into Disk Mode if it fails to appear on the desktop

    If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.

    Intermediate Level

    A. Try to connect your iPod with another computer with the iPod updater pre-installed.

    B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.

    For Mac computer
    1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
    2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
    3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
    4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
    5. Eject your iPod and do a Reset
    6. Open the iTunes and click “Restore”

    For Window computer
    Go to folder “My Computer”
    Hope you can see your iPod there and right click on the iPod
    Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
    Now select “Format”
    Eject your iPod and do a Reset
    Open the iTunes 7 and click “Restore”
    In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.

    C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
    a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes.
    b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
    c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”

    Advance Level

    A. Diagnostic mode solution
    If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
    You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
    Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
    iPod 1G to 3G: "Menu" and "Play/Pause"
    iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
    The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
    iPod 1G to 3G: "REW", "FFW" and "Select"
    iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
    You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at
    Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.

    B. Format your iPod with a start disk
    I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.

    If none of these steps address the issue, your iPod may need to be repaired.
    Consider setting up a mail-in repair for your iPod
    Or visit your local Apple Retail Store
    In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk

    Just in case that you are at the following situation
    Your iPod warranty is expired
    You don’t want to pay any service charges
    You are prepared to buy a new one
    You can’t accept the re-sell value of your broken iPod
    Rather than leave your iPod as paper-weight or throw it away.
    You can try the following, but again, only do it as your last resort and at your own risk.

    Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level

    Last Resort Level

    1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
    In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)

    2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy

    Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.

    2. Do a search on Google and some topics on this discussion forum about “Sad iPod”

    Exclamation point and folder and nothing else
    Spank your iPod

    Exclamation point and folder and nothing else

    What should I do with my iPod? Send it or keep it?

    Strange error on iPod (probably death)

    Sad Face on iPod for no apparent reason

    Meeting the Sad iPod icon

    Sad faced iPod, but my computer won’t recognize it?

    iPod Photo: unhappy icon + warranty question

    4th Gen iPod Users - are we all having the same problem?

    Low Battery, and clicking sounds

    Sad faced iPod, but my computer won’t recognize it

    Sad iPod solution

    Re: try to restore ipod and it says "can't mount ipod"

    iPod making clicking noise and is frozen

    Cant put it into disk mode

    I think my iPod just died its final death

    Apple logo & monochrome battery stay

    My iPod ism’t resetting and isn’t being read by my computer
    I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

    Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times

    Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote
  • Dansanz Level 1 (0 points)
    Wow. It'd be easier to just throw it out the window. I've taken very good care of this iPod. I've had it for two years and don't even use it all that much. I'm really surprised at the trouble I'm having.

    I've spent hours doing troubleshooting so far. I'll follow those steps tomorrow and try again. I'm at the intermediate and advanced levels now. I'm not sure if I even know anyone with a Mac.

  • Mitch 751 Level 6 (11,505 points)
    Go to apple shop and ask them to do a restore for u ...
  • noice_T Level 3 (545 points)
    Before you throwing out your ipod, read this link about giving the ipod 2 quick slaps on the back. t/

    Disregard the article, and read from the third comment. It seems to have actually worked quite well for a lot of people.
  • hmacross Level 3 (780 points)
    What type of ipod do you have?

    Before connecting the ipod to the computer, open itunes, then select Edit-preferences. Leave this open but don't do anything else in itunes.

    Try these solutions
    1. *[Ipod not recognized properly|]* This will update the device driver. I would uninstall the driver then scan for hardware changes (I have had success with this option, not updating but uninstall/scan)

    2. *[Changing the Drive Letter|]*

    3. *[iTunes might be unable to launch or communicate with ipod|]* This was the one that worked last time I had this issue with my 160 gb classic.
  • Dansanz Level 1 (0 points)
    I have an iPod click wheel - 5th generation.

    Well, I sure did it now. I connected the iPod to my husbands computer and was able to restore. Now everything is wiped off, but it still can't see the iPod on my computer to put it all back.
  • Dansanz Level 1 (0 points)
    I think it's strange that my husband's computer saw my iPod and my computer won't. Does that indicate this is strictly a computer problem and not the iPod?

    I wiped my iPod out (restored) and now can't put the songs back on it. iTunes will not see my iPod. What now?

    Is there any easy way to transfer 1,500 songs to my husband's computer?
  • Dansanz Level 1 (0 points)
    I backed up all songs to disks and loaded them on my husband's laptop. It sees my iPod, but will not sync. I got the following from diagnostics:

    Microsoft Windows Vista Home Edition (Build 6000)
    Hewlett-Packard Compaq Presario F700 Notebook PC
    QuickTime 7.5.5
    FairPlay 1.0.15
    CD Driver
    CD Driver DLL
    Apple Mobile Device
    Bonjour (118.5)

    iTunes Serial Number 04901*A9A

    Current user is not an administrator.
    The current local date and time is 2009-03-29 15:32:49.
    iTunes is not running in safe mode.

    Video Display Information

    NVIDIA, NVIDIA GeForce 7000M / nForce 610M

    ** External Plug-ins Information **

    No external plug-ins installed.

    ** Network Connectivity Tests **

    Network Adapter Information

    Adapter Name: {5CF3A6EF-E654-4E98-A7B8-37051DA747D0}
    Description: Atheros AR5007 802.11b/g WiFi Adapter
    IP Address:
    Subnet Mask:
    Default Gateway:
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Sun Mar 29 07:16:25 2009

    Lease Expires: Mon Mar 30 07:16:25 2009

    DNS Servers:

    Adapter Name: {DBC02214-47D9-443D-ADB2-339A5A9DDA1B}
    Description: NVIDIA nForce Networking Controller
    IP Address:
    Subnet Mask:
    Default Gateway:
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Wed Dec 31 19:00:00 1969

    Lease Expires: Wed Dec 31 19:00:00 1969

    DNS Servers:

    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled

    Firewall Information

    Windows Firewall is off.

    Connection attempt to Apple web site was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was successful.
    Secure connection attempt to iPhone activation server was successful.
    Last successful store access was 2009-03-29 13:55:19.

    ** iPod/iPhone Connectivity Tests **

    iPodService is currently running.
    iTunesHelper is currently running.
    Apple Mobile Device service is currently running.

    Universal Serial Bus Controllers:

    Standard OpenHCD USB Host Controller. Device is working properly.
    Standard Enhanced PCI to USB Host Controller. Device is working properly.

    No FireWire (IEEE 1394) Host Controller found.

    Connected Device Information:

    SANDI'S IPO (F:\), Fifth Generation iPod (iPod with video) running firmware version 1.3
    Serial Number: 8K64*V9K
    Bus Speed: 61440

    ** iPhone/iPod Touch Sync Tests **

    No iPhone or iPod found.

    <Edited by Host>
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