Previous 1 2 3 4 Next 235 Replies Latest reply: Sep 7, 2014 7:13 AM by swalker326 Go to original post
  • apparition99 Level 1 Level 1 (0 points)
    true!
    i expect more from apple...
    perhaps someone in a place with better access (US??) can contact Apple Authority and elicit a proper response since this problem is affecting a majority of people and is apparently due to some product defect??

    any volunteer? anyone who can visit the 'geniuses'?
  • melodiem Level 1 Level 1 (0 points)
    Same problem. My other 3 batteries work just fine.

    Model Information:
    Serial Number: DP-ASMB016-387d-20e3
    Manufacturer: DP
    Device name: ASMB016
    Pack Lot Code: 0002
    PCB Lot Code: 0000
    Firmware Version: 0110
    Hardware Revision: 0500
    Cell Revision: 0102
    Charge Information:
    Charge remaining (mAh): 0
    Fully charged: No
    Charging: No
    Full charge capacity (mAh): 0
    Health Information:
    Cycle count: 51
    Condition: Check battery
    Battery Installed: Yes
    Amperage (mA): 41
    Voltage (mV): 3926
  • apparition99 Level 1 Level 1 (0 points)
    I've done a bit of research and this is what I gathered...
    Purchases made in mid-2007 have defective batteries which enter into a deep discharge state after pro-longed periods of unuse.
    Apple introduced an extend battery update program which allowed warranty for upto 2 years.
    http://www.apple.com/support/macbook_macbookpro/batteryupdate/

    However, the program is closed as of 31st may 2009.

    what am i to do now?
    It seems quite a few people find themselves with similar problems, what do yu suggest?
    Can Apple extend the duration of the program?
    It doesnt seem right to lose the battery in such a manner.

    Also, I wasnt able to find any contact info, email address?? to write to Apple.
    I only have 3rd party authorised service centres here, which do not seem to be of much help.
    Any suggestions?

    I believe if all of us affected write to apple then some positive will definitely come through.

    thnx
  • erin28 Level 1 Level 1 (0 points)
    I have the same problem I just got back from a 4 week vacation and I got my computer a little over a year ago.
  • apparition99 Level 1 Level 1 (0 points)
    can yu post yur battery info. yu will find it under... apple icon->about this mac->more info->power

    a pattern seems to be emerging among all affected batteries... they all have device names ASMB016
    there was a battery update 1.4 for the above series check link:
    http://support.apple.com/kb/HT3421
    perhaps we all should call apple customer relations to draw attention? watsay?
  • Blackthorn2031 Level 1 Level 1 (0 points)
    Hey guys,

    I had exactly the same problem with my 2.5 year old macbook battery. Thought it because my gf had abused the mac or the battery had simply worn down over time but popped my mac into my local apple store and the genius there was really helpful. Basically, Apple recognized a fault with some batteries on macbooks built around 2006-2007ish where the batteries just fail completely very early. My battery had only 175 charge cycles which is very low. Apple subsequently extended the warranty on these up to 2+ years despite the computer itself being way out of warranty. So today Mr Apple Genius in Sheffield plugged his little dongle into my mac, booted it up from his special Battery Utility tool provided by apple bigwigs in california, saw that my battery was knackered and simply gave me a brand spanking new one. No questions. No fuss and a big apology to go with it.

    If you have this problem with your mac, just contact Apple. Even if you don't have an Apple Store near you just give them a call or drop them an email. They've recognized there WAS a problem with some of these products and have sorted it.

    Top class customer service is rare these days but on the very few occasions i've had to use Apple's they have astounded me with their efficiency.

    Give them a call, nothing to loose and possibly a brand spanking new battery to gain.
  • apparition99 Level 1 Level 1 (0 points)
    is it possible for yu to print the device name from yur expired battery?
  • erin28 Level 1 Level 1 (0 points)
    Model Information:
    Serial Number: SMP-ASMB016-38a9-ce8
    Manufacturer: SMP
    Device name: ASMB016
    Pack Lot Code: 0000
    PCB Lot Code: 0000
    Firmware Version: 0110
    Hardware Revision: 0200
    Cell Revision: 0102
    Charge Information:
    Charge remaining (mAh): 0
    Fully charged: No
    Charging: No
    Full charge capacity (mAh): 0
    Health Information:
    Cycle count: 120
    Condition: Check battery
    Battery Installed: Yes
    Amperage (mA): 0
    Voltage (mV): 5003


    I have a Apple care protection plan and I called them and they are sending me a free battery. This makes me a little happier because I was pretty frustrated when I came back and discovered that my battery died from not using it for weeks.
  • apparition99 Level 1 Level 1 (0 points)
    Battery Information:

    Model Information:
    Serial Number: DP-ASMB016-36a9-8ff3
    Manufacturer: DP
    Device name: ASMB016
    Pack Lot Code: 0002
    PCB Lot Code: 0000
    Firmware Version: 102a
    Hardware Revision: 0500
    Cell Revision: 0102
    Charge Information:
    Charge remaining (mAh): 0
    Fully charged: No
    Charging: No
    Full charge capacity (mAh): 0
    Health Information:
    Cycle count: 206
    Condition: Check battery
    Battery Installed: Yes
    Amperage (mA): 18
    Voltage (mV): 4404


    When I visited an Apple authorized service centre I was told tat my battery wasnt covered under the extended battery repair program. However, similar to what others have experienced here, my battery exhibited the exact same symptoms as those that were replaced i.e. Not using the macbook for 2-3 weeks caused it to discharge completely and the message 'Battery is not charging' appears.

    In addition, comparing the info provided on the Battery Update 1.2 & 1.4 link below:
    http://support.apple.com/kb/HT1359
    http://support.apple.com/kb/HT3421

    I gather that Apple is aware of the battery "performance issues" because of which they cant "hold charge over extended period of unuse" and hence the extended warranty and repair for select batteries. But my real concern is that although my battery info figures on the list of batteries that required the Firmware update 1.2 & 1.4 to rectify this issue and has failed with similar symptoms , it wasnt included in the extended battery replacement??

    Looking at the info posted by others with same problem, I guess the batteries belong to the same batch or production lot and are displaying similar problems.

    Anyhow, I did call up Customer Relations regarding this issue. They told me since my battery isnt covered under the program, a replacement cant be done and since my battery is showing similar symptoms as the other defect models I should approach a service provider to escalate my issue to a senior technical engineer who can then carry out an elaborate diagnosis.

    I also asked them if similar issues with this battery had been reported earlier and they said NO.
    I believe if more of us pick up the phone and report these problems and abnormal behavior of batteries after shot periods of UNUSE, they will do a review of the case and hopefully if a defect is detected Apple would extend help in this regard.

    I guess it wouldnt have pained me so much if i would have a lost a battery in a 'natural' way after consuming it, this all just seems a tad silly... traveling for 2 weeks and not using my macbook and my battery gives up on me?

    any other guys who called up CR or went to apple service providers and did not have any apple care? what were yur experiences.?

    thnx y'all.
  • apparition99 Level 1 Level 1 (0 points)
    Battery Information:

    Model Information:
    Serial Number: DP-ASMB016-36a9-8ff3
    Manufacturer: DP
    Device name: ASMB016
    Pack Lot Code: 0002
    PCB Lot Code: 0000
    Firmware Version: 102a
    Hardware Revision: 0500
    Cell Revision: 0102
    Charge Information:
    Charge remaining (mAh): 0
    Fully charged: No
    Charging: No
    Full charge capacity (mAh): 0
    Health Information:
    Cycle count: 206
    Condition: Check battery
    Battery Installed: Yes
    Amperage (mA): 18
    Voltage (mV): 4404


    When I visited an Apple authorized service centre I was told tat my battery wasnt covered under the extended battery repair program. However, similar to what others have experienced here, my battery exhibited the exact same symptoms as those that were replaced i.e. Not using the macbook for 2-3 weeks caused it to discharge completely and the message 'Battery is not charging' appears.

    In addition, comparing the info provided on the Battery Update 1.2 & 1.4 link below:
    http://support.apple.com/kb/HT1359
    http://support.apple.com/kb/HT3421

    I gather that Apple is aware of the battery "performance issues" because of which they cant "hold charge over extended period of unuse" and hence the extended warranty and repair for select batteries. But my real concern is that although my battery info figures on the list of batteries that required the Firmware update 1.2 & 1.4 to rectify this issue and has failed with similar symptoms , it wasnt included in the extended battery replacement??

    Looking at the info posted by others with same problem, I guess the batteries belong to the same batch or production lot and are displaying similar problems.

    Anyhow, I did call up Customer Relations regarding this issue. They told me since my battery isnt covered under the program, a replacement cant be done and since my battery is showing similar symptoms as the other defect models I should approach a service provider to escalate my issue to a senior technical engineer who can then carry out an elaborate diagnosis.

    I also asked them if similar issues with this battery had been reported earlier and they said NO.
    I believe if more of us pick up the phone and report these problems and abnormal behavior of batteries after shot periods of UNUSE, they will do a review of the case and hopefully if a defect is detected Apple would extend help in this regard.

    I guess it wouldnt have pained me so much if i would have a lost a battery in a 'natural' way after consuming it, this all just seems a tad silly... traveling for 2 weeks and not using my macbook and my battery gives up on me?

    any other guys who called up CR or went to apple service providers and did not have any apple care? what were yur experiences.?

    thnx y'all.
  • ahs613 Level 1 Level 1 (0 points)
    I had the same experience, with a 3 year old battery and about 90 charge cycles. But the Apple Store Genius said I had to buy the battery and didn't acknowledge that there was a pattern in these failures that Apple should cover.
  • mipod guy Level 1 Level 1 (0 points)
    I have had the exact same problem. Left the MacBook uncharged for about 4 weeks and the battery died completely on me - 131 cycles only. Nothing like a lower power retention problem or anything - just dead!
    Called Apple customer service and chatted with Steven - a Apple Product Specialist. He told me the same thing - your laptop is not under warranty so they cant do anything for me. I asked him for escalation inside Apple and he said that he would talk to someone in engineering - but for me not to hold my breath.
    I suggest all of you call Steven at his direct number: 1-877-388-0879 x.85807 and ask him to fix it or escalate it!
  • trucex Level 1 Level 1 (0 points)
    Add one more to the list of people this is happening to.

    MacbookPro with battery device ASMB012. I've got a mere 52 cycles and I've always made sure to do a discharge and recharge at least once a month as recommended by Apple. My battery life was 3-4 hours, but the last time I used it I didn't put it back on the charger for 2-3 days. It only had about 30% battery left and I put it in sleep mode. Apparently it drained itself all the way down to 0% and the battery defect took hold after that and now it refuses to charge.

    I have a lot higher voltage than a lot of others here – about 9-10 vs 4-5. I think if we had a way of doing a higher voltage charge to the battery just to get it up a bit higher would allow our batteries to charge again. That's how most lithium ion batteries work, and I believe lithium polymers are similar.

    Apple product specialist was pretty rude saying there wasn't anything they could do because the battery is a consumable product and refused to acknowledge there was a problem with how it died. This is the kind of support you get for buying a premium priced computer. Apple commands 90% of the > $1,000 computer market and they refuse to have a decent warranty period or customer service? Pretty ridiculous.

    Message was edited by: trucex
  • mazil Level 1 Level 1 (0 points)
    I've had this happen to me twice.

    The first time was last year, I went away for 3 weeks and came back to a dead laptop. Luckily my battery was under the 300 cycle count still and I had a three year applecare so it was replaced without any fuss.

    Went away again this year, for 2 months this time. Wary of what happened last time, I charged the battery and then made sure I powered down my laptop properly (I'd left it "sleeping" last time, so I thought that was the cause), but came back again to a dead battery. Unfortunately the cycle count on this battery is over the 300 mark, so no new battery for me. Having to pay $200 for a new battery that I wouldn't have otherwise needed if it wasn't for this problem with Apple's design is very frustrating. I understand why there is a cycle count limit, but, to me, I know that my battery would still be alive and happy if I hadn't gone away.

    Battery info for my current (newly dead) battery:

    Battery Information:

    Model Information:
    Serial Number: DP-ASMB016-382f-3169
    Manufacturer: DP
    Device name: ASMB016
    Pack Lot Code: 0002
    PCB Lot Code: 0000
    Firmware Version: 0110
    Hardware Revision: 0500
    Cell Revision: 0102
    Charge Information:
    Charge remaining (mAh): 0
    Fully charged: No
    Charging: No
    Full charge capacity (mAh): 0
    Health Information:
    Cycle count: 359
    Condition: Check battery
    Battery Installed: Yes
    Amperage (mA): 78
    Voltage (mV): 3817

    (the battery is one of those mentioned in the 1.4 battery update: http://support.apple.com/kb/HT3421)

    Does anyone have any information about escalating this kind of issue? My local Apple authorised service center are washing their hands off it.
  • Andreas_Bresch Level 1 Level 1 (0 points)
    I have the same problem.
    MacBook without powersupply for 1 week and the battery is out of order (Cycles: 51; 19 month!).
    But I think the problem is the controller. I opened the battery and charged each cell separately.
    Now it has over 10V, but if I remove the powersuppy the Mac switchs off.
    Is there a way to reset the internal battery-controller?

    Andreas




    Informationen zum Batteriemodell:
    Seriennummer: DP-ASMB016-3799-115f
    Hersteller: DP
    Gerätename: ASMB016
    Pack Lot Code: 0002
    PCB Lot Code: 0000
    Firmware-Version: 0110
    Hardware-Version: 0500
    Batterieversion überprüfen: 0102
    Informationen zum Ladezustand:
    Verbleibende Ladung (in mAh): 0
    Vollständig geladen: Nein
    Batterie wird geladen: Nein
    Volle Ladekapazität (in mAh): 0
    Informationen zum Batteriezustand:
    Anzahl der Zyklen: 51
    Bedingung: Batterie prüfen
    Batterie ist installiert: Ja
    Stromverbrauch (in mA): 0
    Spannung (in mV): 10861
Previous 1 2 3 4 Next