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MacBook Battery Won't Charge...Get "Not Charging"

532288 Views 230 Replies Latest reply: Mar 10, 2014 6:04 PM by l.aluffi RSS
  • ldubois Calculating status...
    Currently Being Moderated
    Oct 22, 2009 10:39 AM (in response to Gully)
    I had exactly the same problem, it was back in december though. after my macbook had been switched off for a couple of months, came back and the battery doesn't charge nor show up on the screen - just an X over the battery icon. phoned Apple but the said it didn't come under the extended warranty scheme. also v annoyed as my hard drive has just failed again (the reason i'm searching around in the forums) after getting it replaced a year and a half ago. really not impressed with apple right now.
    macbook, Mac OS X (10.4.11)
  • Likizo Calculating status...
    Hi

    I'd exactly the same problem. But my macbook is only 1.5 year old. Now we life in Tanzania (Afrika) but we heav'nt an Apple Store near here. Also i dont know an email address.
    Pleas help me to find a good email address.
    Thank you for your help.

    Likizo
    MacBook with, Mac OS X (10.5.2)
  • pestanajersey Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 8, 2009 11:40 AM (in response to Gully)
    Hi, my white Macbook is 2yrs and 9 months old.

    I now have the Not charging message.

    Here is my battery information:

    Model Information:
    Manufacturer: DP
    Device name: ASMB013
    Pack Lot Code: 0001
    PCB Lot Code: 0000
    Firmware Version: 0102
    Hardware Revision: 0300
    Cell Revision: 0100
    Charge Information:
    Charge remaining (mAh): 3911
    Fully charged: No
    Charging: No
    Full charge capacity (mAh): 4432
    Health Information:
    Cycle count: 446
    Condition: Normal
    Battery Installed: Yes
    Amperage (mA): -68
    Voltage (mV): 12144


    The cycle count is at 446, do you think the Genuis bar will consider this defective, and replace the battery under my Applecare?
    Intel Macbook 2Ghz Intel Core Duo, Mac OS X (10.6.1)
  • PatriceCarbonneau Calculating status...
    Currently Being Moderated
    Nov 8, 2009 8:29 PM (in response to Gully)
    I just came back from a 2 1/ month absence.
    The battery is not charging.

    My laptop is something like 1 1/2 year old and seldom used.
    I must have the lowest cycle count around.

    I will see how it goes this Friday at Apple's Regent St (London) store.

    Model Information:
    Serial Number: DP-ASMB016-38a5-3da
    Manufacturer: DP
    Device name: ASMB016
    Pack Lot Code: 0002
    PCB Lot Code: 0000
    Firmware Version: 0110
    Hardware Revision: 0500
    Cell Revision: 0102
    Charge Information:
    Charge remaining (mAh): 0
    Fully charged: No
    Charging: No
    Full charge capacity (mAh): 0
    Health Information:
    Cycle count: 8
    Condition: Check Battery
    Battery Installed: Yes
    Amperage (mA): 0
    Voltage (mV): 6993
    MacBook (Black), Mac OS X (10.5.8)
  • Lyssa Level 6 Level 6 (14,780 points)
    That 2.5 month absence could be what killed your battery.

    If you are going to be away from the machine for a long period of time, you need to discharge the battery to about 50%, remove the battery from the computer and store it separately in a cool dry place.

    ~Lyssa
    13" White Macbook; 160 GB black iPod Classic ^_^, Mac OS X (10.5.6), iBook G4 1.07 GHz (10.4.11); 3G iPod 15 GB (4.5 years running smooth!)
  • PatriceCarbonneau Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 9, 2009 3:11 AM (in response to Lyssa)
    Lyssa,
    I agree with you about the likely cause of my laptop's premature death (based on other user's review) but I do not buy the fact that discharging the battery to 50% and "storing the laptop in the fridge" (I'm being cynical here) is an acceptable practice.
    I have used laptops (HP, Sony, Philips to name a few) and other electronic products for donkey years and have certain expectations as far as battery life expectancy.
    I can understand that a battery left unused for some time will slowly discharge and may not perform as well but I can't accept that 2 1/2 months (or 3 or even 4 months) is long enough to kill a (pretty much new) battery.
    To me, it appears to be a design fault.
    The fact that Apple came up with the 1.2 (http://support.apple.com/kb/DL261) and 1.4 (http://support.apple.com/kb/HT3421) battery patch leads me to believe that a problem (either software, firmware or hardware) was identified for a particular lot of batteries.
    As an aside, I would be interested to know if the battery is as likely to die if left disconnected from the laptop when the laptop is unused for a long period of time (i.e. is the problem happening with the battery on its own or if it is the laptop slowly emptying the battery).
    Although this may not be a cause for a recall, I would definitely expect those batteries to be replaced free of charge.
    MacBook (Black), Mac OS X (10.5.8)
  • 07 MacBook 13in Calculating status...
    Currently Being Moderated
    Nov 9, 2009 10:21 AM (in response to Gully)
    So i have the same issue and just called apple and they wont do anything about it, other then suggesting buying a new one. my McBk less then 2 yrs old, and this happened when I lost my power adapter and was unable to charge it, once I found it about 3 days after, my bat wont charge, Not Charging, what do I do? is it really buying a new battery the only solution even tho we all know it is a manufacturer`s defect?

    Battery Information:

    Model Information:
    Serial Number: DP-ASMB016-376c-4f0d
    Manufacturer: DP
    Device name: ASMB016
    Pack Lot Code: 0002
    PCB Lot Code: 0000
    Firmware Version: 0110
    Hardware Revision: 0500
    Cell Revision: 0102
    Charge Information:
    Charge remaining (mAh): 0
    Fully charged: No
    Charging: No
    Full charge capacity (mAh): 0
    Health Information:
    Cycle count: 365
    Condition: Check Battery
    Battery Installed: Yes
    Amperage (mA): 0
    Voltage (mV): 8732
    MacBook, Mac OS X (10.5.8)
  • PatriceCarbonneau Level 1 Level 1 (0 points)
    Giving the credit where credit is due...

    As I mentioned I would do a few days ago, I went to Apple's Regent Street (London) store.
    There, an Apple rep looked at the battery and confirmed that "this particular battery" would be replaced free of charge even though my 1 year warranty was over (ended July 2008).
    He didn't have one in stores so he ordered one.
    I should get it early next week.

    This is the second time I have to go to this particular store to get something fixed (first time was for an iPhone display issue).
    So far, I have nothing but good things to say about their customer support.

    As you do in those cases, you thank Apple by providing more business (Currently, my Apple collection consists of a MacBook, 2nd Gen iPhone and a 2Tb Time Capsule).
    I left with Snow Leopard.
    MacBook (Black), Mac OS X (10.5.8)
  • flyvincent Calculating status...
    Currently Being Moderated
    Dec 1, 2009 12:30 AM (in response to Gully)
    Hi!

    I've got the same problem as you...

    Informations sur le modèle :
    Nº de série : DP-ASMB016-3982-2ec8
    Fabricant : DP
    Nom de l’appareil : : ASMB016
    Pack Lot Code : 0002
    PCB Lot Code : 0000
    Version du programme interne : 0110
    Révision du matériel : 0500
    Révision de pile : 0102
    Informations sur la charge :
    Charge restante (mAh) : 0
    Charge complète : Non
    En cours de chargement : Non
    Capacité de charge complète (mAh) : 0
    Informations sur la santé :
    Comptage de cycles : 60 <------------- !!!!
    Conditions : Vérifiez la batterie.
    Batterie installée : Oui
    Intensité de courant (mA) : 66
    Tension (mV) : 3698

    I'm sure that there is a general problem with the ASMB016 batteries...
    macbook Late 2007, Mac OS X (10.5.8)
  • star-fish Calculating status...
    You're lucky, Apple had every right not to replace your battery as they clearly state multiple times in their literature that their notebooks should be fully power cycled at least once a month.
  • Brynden Calculating status...
    Same problem here, and i don't have warranty anymore either... Any solutions yet?

    Model Information:
    Serial Number: SMP-ASMB016-3914-d0c
    Manufacturer: SMP
    Device name: ASMB016
    Pack Lot Code: 0000
    PCB Lot Code: 0000
    Firmware Version: 0110
    Hardware Revision: 0200
    Cell Revision: 0102
    Charge Information:
    Charge remaining (mAh): 0
    Fully charged: No
    Charging: No
    Full charge capacity (mAh): 0
    Health Information:
    Cycle count: 212
    Condition: Check Battery
    Battery Installed: Yes
    Amperage (mA): 0
    Voltage (mV): 8092
    Macbook, Mac OS X (10.5.8)
  • Brynden Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 4, 2009 7:32 PM (in response to Brynden)
    Good news! I took my macbook into the apple store today, they ran some really quick test on it, said that because my charge cycles were under 300, the battery was considered defective, and they replaced it free for me! So to all of you who still need help, if your charge cycles are under 300, it should be replaced free for you, just take it into an apple store! It made me VERY happy! Good customer service I tell ya!
    Macbook, Mac OS X (10.5.8)
  • Paris-London Calculating status...
    Hello. Thanks for sharing this experience with all of us. Obviously, I have the same problem as you and since I live in London, I would like to take my MacBook to Regent street so they can help me with my battery which is from the same faulty series as yours. Could you please tell me who you dealt with? What is their name and job title so I may ensure consistency in their customer service. This is very helpful. Thank you.
    Anne from London NW11
    Macbook 2007, Mac OS X (10.5.8), ASMB016 Battery
  • shardlojik Calculating status...
    Having a very similar problem with my girlfriend's MacBook late 2007, though I'm not getting the Check Battery message:

    Battery Information:

    Model Information:
    Manufacturer: DP
    Device name: ASMB016
    Pack Lot Code: 0002
    PCB Lot Code: 0000
    Firmware Version: 102a
    Hardware Revision: 0500
    Cell Revision: 0200
    Charge Information:
    Charge remaining (mAh): 3310
    Fully charged: No
    Charging: Yes
    Full charge capacity (mAh): 4019
    Health Information:
    Cycle count: 285
    Battery health: Good
    Battery Installed: Yes
    Amperage (mA): 1073
    Voltage (mV): 12535

    Local premium reseller was useless (bloke used to work in PC World, need I say more?) and they could only claim the battery was broken and I should probably buy a new one. So have booked myself a slot at the Genius Bar this Saturday at the London Regent St branch.

    PatriceCarbonneau, like Paris-London I would be very greatful if you could recall who you delt with, as it would be nice to receive the same service!

    Message was edited by: shardlojik - Added request at end
    Mac Pro (Early 2008) 2 x 2.8GHz, Mac OS X (10.5.8), 4 x 1GB RAM, 2 x Seagate ST3500320AS 500GB, 2 x WD WD10EACS Green 1TB
  • pjdm Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 24, 2009 4:39 PM (in response to shardlojik)
    Never had a problem until we left the power unplugged for a week. Green light on power cord, no charge. Battery status showed "not charging" but a few hours later now shows " "replace now". Tried battery updater 1.2 but missing from website. Tried battery updater 1.4 from apple site and could not install with Leopard. This battery appears to be part of the problem batch but I don't have a solution yet for this fault.


    Battery Information:

    Model Information:
    Manufacturer: DP
    Device name: ASMB016
    Pack Lot Code: 0002
    PCB Lot Code: 0000
    Firmware Version: 102a
    Hardware Revision: 0500
    Cell Revision: 0102
    Charge Information:
    Charge remaining (mAh): 0
    Fully charged: No
    Charging: No
    Full charge capacity (mAh): 0
    Health Information:
    Cycle count: 116
    Condition: Replace Now
    Battery Installed: Yes
    Amperage (mA): 26
    Voltage (mV): 4297
    MacBook2,1, Mac OS X (10.6.2)
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