3 Replies Latest reply: Mar 26, 2009 12:23 PM by Lawrence Finch
Mikekellyphila Level 1 (0 points)
I dropped my iPhone, and right after the drop, the phone was lagging very badly. I couldn't really do anything because of the delay. I would try to type my password to login to my iPhone, and nothing would happen, then 6 seconds later the password would come up, and everything was just a wreck.

Eventually, the iPhone just died about 20 minutes later. When I went home, I tried to charge it on my mac, but had an error message that said something like "Can't recognize your device, not enough power going to the device." Or something like that. I tried to charge it on my PC, and had a message like "USB will shut down, and is not working properly." So my iPhone wouldn't charge, and it was just a black screen.

So I basically gave up. I just picked up my iPhone a week later, and tried to charge it again. Now, I see the apple logo for a little bit, but then the phone shuts down, and the apple logo comes back again.

What should I do? I bought this used, so I can not just return it to the Apple Store for a new one.

It's the original iPhone, and it worked perfectly before the drop.

Mac OS X (10.5.6)
  • paulcb Level 6 (19,110 points)
    Sounds like some serious hardware issues but try a device reset... press the home and sleep buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings (not that it matters much at this point). Yours might take longer... wait at least a minute. If it doesn't reset after that, it may be a brick that you could maybe sell for parts.

    You might also try DFU mode.. Google for "iphone dfu"

    Also, there are several sites that repair iPhones... www.drcellphone.com is one.
  • Mikekellyphila Level 1 (0 points)
    I tried the reset, and the apple logo will come on, and remain on my screen for about 15 seconds, then shut off again.

    I tried the DFU or whatever, and I get the screen on my iPhone that says "Connect to iTunes."

    It is connected to my computer already, and my iTunes is already open, but my iTunes is not recognizing my iPhone at all.

    So I guess my next question is, how can I get my iTunes to recognize my iPhone?
  • Lawrence Finch Level 7 (34,055 points)
    Disconnect it. Restart your computer. Launch iTunes. While it is disconnected hold the HOME button (only) and connect while continuing to hold the button. Hold for a long time, until the iTunes/USB logo appears (a minute or two). If it doesn't start to restore you probably have a hardware issue.