Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Problems Accessing iTunes Stores

I cant seem to access the iTunes store today. I try to rent a movie and the "Accessing iTunes Store" comes on the screen and never connects. Anyone else have this issue today?

Macbook 1.83, Apple TV 160, Mac OS X (10.5.2)

Posted on Mar 28, 2009 1:11 PM

Reply
6 replies

Mar 28, 2009 1:19 PM in response to flyrc

just to rule it out, are you connected via wifi or ethernet ? try connecting via the other way to rule out network issues.

have you tried rebooting the appletv ?
have you tried logging out and back in of the itunes store on the appletv? (in settings)

it could also possibly be that the itunes store in your region currently has issues.

May 31, 2009 7:21 AM in response to flyrc

I had a problem anytime I tried to buy download using apple tv, it stuck on the "accessing iTunes store" screen just as many of you are complaining about.

I could download a movie on my computer and sync it, but not directly on the apple tv. I tried holding menu and the down or "-" key on my apple tv remote for 5 seconds, ran diagnostics...everything was fine. I then did it again, and selected "restart apple TV" that didn't work. I then did it again and did a total "factory restore"...that didn't work.

I could download trailors fine, and I have a good highspeed connectio (12mps). So I figured this is an issue with iTunes. I checked my billing info, it was correct (although, I have heard people have this same problem when their credit card on file in iTunes expires). My password was working, but I reset it anyway.....and it worked, I can now purchase anything through apple TV. I'm not sure why...but it worked!

Problems Accessing iTunes Stores

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.