4 Replies Latest reply: Apr 6, 2009 2:26 PM by Malikx
Malikx Level 1 (0 points)
Hello. I have had my iPhone 2G since Feb. of 2008 and have had no problems with it at all. Today however, my iPhone started acting up and would hang on the boot screen indefinitely. My usual computer would not read it no matter what I did, so in order to restore it, I had to download iTunes on a friends computer and restore it there.

However, now that it has been restored to factory settings, iTunes still does not read the iPhone. When I plug the USB cable in, Windows XP would pop up with "New hardware found. Install now?" or something along those lines. I clicked Yes and it couldn't install it for some reason. I looked at the troubleshooting guide and couldn't find anything useful except for http://support.apple.com/kb/TS1495

It said:

Verify iPhone Driver/Service Installation

iPhone requires two important pieces of software to operate properly on Windows. First, the driver must be installed; for iPhone the driver is USBAAPL.SYS. Second, Apple Mobile Device Support must be installed as a Windows Service. If these are not installed, see the Reinstall iTunes section below.

Verify that the driver is installed by connecting iPhone to the computer and following these steps:

1. On the Start menu, click Run.
2. In the Open field, type devmgmt.msc and click OK. A list of devices will be displayed.
3. Scroll down to Universal Serial Bus controllers and click the small plus sign to expand this group. iPhone will be listed as either Apple iPhone or Apple Mobile Device depending on the version of the driver installed.
4. Right-click Apple iPhone (or Apple Mobile Device) and choose Properties from the shortcut menu.
5. When the Properties window opens, select the Driver tab.
6. Click Driver Details to view more information.

When I did this, Apple iPhone and Apple Mobile Device were not listed. I figure this must be where the problem is, but I have no idea how to fix it. I have tried re-installing iTunes several times but it didn't help at all. If anybody could help me, I would greatly appreciate it.

Gateway, Windows XP