8 Replies Latest reply: Dec 27, 2009 7:16 AM by Jay Bullock
Timothy Miller Level 1 Level 1 (70 points)
Hi,

OS 10.5.6, Intel MacBook, core duo processor.

In Mail, suddenly clickable links aren't clickable. They act like text. I pasted the URL in to the URL box after Edit:Link:Add. Everything seems to work right, and the link looks right, but when I click on it, I just end up selecting a word in the link.

Oops! I just tried sending a test message to myself. After I receive it, the same links work correctly.

IIRC, this is not the usual Mail behavior. Normally, when drafting a message I will test the links for validity by clicking on them before I send. Now I'm confused!

Please advise.

Thanks in advance.

Tim

MacBook (2 Ghz Intel Core Duo), Mac OS X (10.5.6)
  • Timothy Miller Level 1 Level 1 (70 points)
    It's me, the OP, replying to myself.

    Further exploration indicates that this problem is somewhat inconsistent. Sometimes links work like links. Other times, they act like text. Yesterday they are mostly behaving like text.

    I've noticed I can't remove the underline from links, by any of the usual methods for adding styles to text. This probably means Mail thinks they are links and not just text.

    I've been using edit:link:add... in Mail for a long time, and I don't think I'm doing anything different. Normally, it works reliably.

    No one has replied after about 12 hours, so this is probably an unfamiliar issue. Maybe Mail got corrupted somehow.

    What should I do now? Remove and reinstall Mail? Should I try to trash the mail plist first? Any other suggestions?

    Cheers,

    Tim
  • Dimaxum Level 5 Level 5 (5,985 points)
    HI,

    Move the com.apple.Mail.pist desktop and try if the link are working now.

    If the still don't work put the com.apple.Mail.plist back to the Preferences folder.

    Dimaxum
  • Timothy Miller Level 1 Level 1 (70 points)
    For the sake of perplexed lurkers looking for an answer.

    I removed the plist and restarted the app. No help.

    This still happens, inconsistently, many months later. It's probably a minor bug. In a related issue, sometimes Mail refuses to place a link in an email message. I don't know how to replicate the problem, or how to submit bug reports to apple.

    I've solved these problems, temporarily, either by quitting and restarting the Mail app, or restarting the computer. That seems to fix it -- until it comes back again.

    Cheers
  • Jonathan Perel Level 1 Level 1 (10 points)
    I still see this in 10.5.8. Control clicking and selecting open link, or open link behind mail seems to work. Right?
  • bob hope Level 1 Level 1 (110 points)
    I'm having a very similar problem where just recently file:// links stopped working in mail. As you point out I can right-click and say "open URL" and it works fine, but it's just not clickable. Someone else in the office has had the same problem. If anyone has input on this it would be great...
  • Danktuft Level 2 Level 2 (175 points)
    I have this problem too, seemingly random and always goes after a reboot butwill always come back as well.
  • Timothy Miller Level 1 Level 1 (70 points)
    Does anyone know how to find out if this has been reported to Apple? Does Apple monitor these forums looking for bug reports like these?

    I'm on Mail 4.2 and I'm pretty sure the same problem occurs now and then. It's rather annoying. I email a lot of links.

    Thanks,

    TM
  • Jay Bullock Level 4 Level 4 (3,800 points)
    Does anyone know how to find out if this has been reported to Apple? Does Apple monitor these forums looking for bug reports like these?

    No, you have to report it yourself:
    http://www.apple.com/feedback/