HP Laserjet 1010 paper jam issue

Question

HP Laserjet 1010 paper jam issue

I know this is not specifically an Apple problem, but I have spent days searching for a solution elsewhere with no luck, so I was wondering if anyone here could help?

My HP LaserJet 1010 had some issues with printed pages not coming right through - they jammed right at the last minute when most of the page was out.
After carefully removing the sheet, the paper jam light is constantly flashing, despite there being no paper in sight. No amount of resetting, cleaning etc has any effect. Neither do the rollers move any more when it is switched on, as they are supposed to.

When I try to print, the driver program gives the error:

"Printer Error: The printer needs attention"

Any ideas for how to solve this would be much appreciated.

G4 Gigabit Ethernet (PowerLogix 1.4GHz, GeForce FX5200 256Mb), Mac OS X (10.5.6), iBook G4 1.2GHz. iPod G2 Touchwheel.

Posted on Mar 31, 2009 3:15 PM

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Answer 1

baltwo

Level 9

62,386 points

Mar 31, 2009 4:21 PM in response to Laurence Cable

HP has online, e-mail, and phone support. That's where you should be headed: http://welcome.hp.com/country/us/en/contact_us.html

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Answer 2

rkaufmann87

Level 10

148,488 points

Mar 31, 2009 8:09 PM in response to Laurence Cable

Chances are the printer has a small bit of paper that is still jammed in it. When paper jams always try to pull in the direction of the paper path! If it tears then remove the toner cartridge to see if you can see any bits of paper inside. I have the Laserjet 1012 which is a similar design, early in it's life I had a similar issue, after removing the toner cartridge and seeing all bits of paper were gone I still got an error. I then removed the top cover of the printer, located and removed the offending piece of paper, put it back together and now several thousands of pages later all is fine.

If that doesn't work then contact HP's support (they will reply to an email with 24 hours) or go the chat route. If you try to call because you are well out of warranty there will be charge.

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