why can't I burn a CD via iTunes?

Question

why can't I burn a CD via iTunes?

Hello. I have Windows XP and use the current iTtunes 8.1. I've had iTunes for over a year & never had a problem before. NOW I can't burn through iTunes. When I open a Playlist then click the BURN tab on lower right, I get an error message: "Disc burner or software not found." I can still burn iTunes songs using Nero (it's the cd-burner that comes with Gateway 838GM). But why can't I burn anymore using iTunes? The Playlists will play on the computer, no problem. Also no problem downloading on iTunes. I checked iTunes "Updates" and it comes back saying the 8.1 version is already current. Any ideas? Do I need to delete iTunes entirely and start all over? Thanks for your help.

Gateway 838GM, Windows XP

Posted on Apr 2, 2009 10:32 AM

Reply

Answer 1

bokr3wa

Level 1

0 points

Apr 2, 2009 11:46 AM in response to MisterJackKirby

Have a look at thread ID 1939904: Can't burn cd's with itunes 8.1 for Windows.
Some people managed to solve the problem in one or another way, but many did not, and nobody can understand why there is no response from Apple.

Reply

Answer 2

Chris CA

Level 10

82,434 points

Apr 2, 2009 12:13 PM in response to bokr3wa

and nobody can understand why there is no response from Apple.

Apple doesn't generally post what they are doing or what there plans are.
Apple fixes the problem then issues an update.

Reply

Answer 3

Apr 2, 2009 1:27 PM in response to MisterJackKirby

i also have the same error. ***

Reply

Answer 4

Apr 2, 2009 1:31 PM in response to MisterJackKirby

I have exactly the same problem since I downloaded Itunes 8. I have re-installed it but to no avail. I too can burn CD on my Windows Media Player, but can't on Itunes. I NEED HELP!!

Reply

Answer 5

Apr 2, 2009 8:03 PM in response to MisterJackKirby

Deleting won't help and I'm guessing that someone at Apple will finally wave a magic wand over it.
Those of us that aren't computer savvy enough will just have to wait it out I guess.

Reply

Answer 6

Apr 3, 2009 5:29 AM in response to MisterJackKirby

Do you get a message box when starting up iTunes that says:
Warning! The registry settings used by the ITunes drivers for importing and burning CDs & DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes."
I am having the same problem my iTunes won't burn a CD, but I can burn CD's in Nero, and Media Player. Not sure what is going on, the old iTunes I had no problem with?

Reply

Answer 7

Apr 3, 2009 6:37 AM in response to MisterJackKirby

I have the same problem, I have unintalled and reinstalled iTunes several times. My CD drive works on all other programs. This problem with burning a playlist started with iTunes 8.1. Untill now I thought iTunes was the best music organizer going, now not so much. HELP!!!

Reply

Answer 8

Apr 3, 2009 7:25 AM in response to MisterJackKirby

same problem. i can burn with real player but not itunes. i have had no reply to my question i posted several days ago. we may have to wait for a patch or fix.

Reply

Answer 9

Apr 3, 2009 8:51 AM in response to MisterJackKirby

Resetting the Nero BurnRights has worked for a lot of people with Windows XP, but not for Vista. In the Tools folder of Nero you should find Nero BurnRights. Run that and click the "Reset Burn Rights" button and restart.

If that doesn't work, some people seem to have luck with editing the registry or messing with filters or gear drivers. Check out this discussion starting with Tytus (he came up with the Nero fix) on March 22:
http://discussions.apple.com/thread.jspa?threadID=1939904&tstart=0

If you don't have Nero, check out the about thread too. I think some people have found a way to get just the Burn Rights program.

Hope this helps!

Reply

Answer 10

bokr3wa

Level 1

0 points

Apr 5, 2009 5:12 AM in response to Chris CA

Obviously, they didn't fix the problem so far.
If you look at the posts concerning the thread mentioned above you will see many angry and disappointed customers. So, what is Apple's non-reaction good for?

Reply

Answer 11

Chris CA

Level 10

82,434 points

Apr 5, 2009 10:33 AM in response to bokr3wa

So, what is Apple's non-reaction good for?

???
It's non-reaction. It not good for anything.

Reply

Answer 12

Apr 5, 2009 1:59 PM in response to MisterJackKirby

Thanks to everyones help I have resolved the problem I was having, and can now burn cd's in iTunes again. I did have to add UpperFilters folder to my registry and edit in GEARAspiWDm, I also found a CD/DVD update on the Sony webstite for my computer that did say needed for iTunes. This got rid of the error message when starting up iTunes about registry settings. Then I got a message could not find burning software could not burn CD's yet until I reset Nero Burn Rights as in the reply above. It took a lot of searching and this is the first time I have been in the registry, but hopefully this can help someone else having the same problem.

Reply

Answer 13

Apr 6, 2009 11:42 AM in response to MisterJackKirby

HAPPY DAYS ARE HERE AGAIN!!!
I just down loaded NEW Itunes 8.1.1 and my XP can burn CDs juat as before, I am still checking what else is new.
THANKS APPLE!!

Reply

Answer 14

Apr 13, 2009 4:31 AM in response to MisterJackKirby

Have similar problem. Any suggest?
<Edited by Moderator>

Reply

Answer 15

Apr 13, 2009 5:20 AM in response to dealcloser76

I solved this problem on my Windows XP by resetting the burn rights with Nero, but this does not seem to work for Vista.

I have seen some posts from people with Vista that say there are 32 bit and 64 bit version of itunes. Here's one: http://discussions.apple.com/message.jspa?messageID=9310708#9310708. They seem to have success when they update to the 64 bit version I believe.

I have Vista on my laptop and it is burning fine with itunes version 8.0.2.20. I'm afraid to update it and didn't even know there was a choice of 32/64 bit.

Reply