How do I set up my work email account on my iPhone?

Question

Level 1

2 points

How do I set up my work email account on my iPhone?

I have an iPhone by my IT department won't support it. So I have to set-up my email myself. The problem is I'm not sure what info to fill in and where.

I am able to access my email using remotemail on the web so I'm hoping I can use that info. My details look as follows:

http://remotemail.company.co.uk
first.second@company.com

I have a user name and password which I use to login which is the same for both remotemail and my network at work.

I have been trying to use the Microsoft exchange setup option on my iPhone but am struggling.

Can anyone help?

Cheers

iMac24, Mac OS X (10.4.8)

Posted on Apr 4, 2009 3:42 AM

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Answer 1

Ansuz82

Level 6

8,285 points

Apr 4, 2009 4:58 AM in response to crease_up

Generally speaking, you need to set up an Exchange account using the Exchange setup option, then fill out the information as listed. The server should be remotemail.company.co.uk with your user name and password being the those that you use to log into your mail site.

However, you must remember that your IT department holds all the keys to the realm, if you will. Unless they have the proper options checked on your account, such as off network ActiveSync access you will not be able to set the iPhone up with your work email account.

Do other people in your company access their email using mobile devices? What devices do they use?

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Answer 2

crease_up Author

Level 1

2 points

Apr 4, 2009 5:05 AM in response to Ansuz82

Thanks for your help.

The IT department issue blackberries to certain people

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Answer 3

Ansuz82

Level 6

8,285 points

Apr 4, 2009 5:08 AM in response to crease_up

Thats what I figured. Since they are using Blackberries, they are probably using a Blackberry Enterprise sever to connect these other phones to the network email account. This is a proprietary server from RIM which only Blackberries which have been provisioned on the server can connect to.

Unfortunately, unless your IT department changes it policy, there isn't much you can do.

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Answer 4

crease_up Author

Level 1

2 points

Apr 4, 2009 5:11 AM in response to Ansuz82

That sounds pretty typical of my IT department - the path of least resistance is usually the default position.

Thanks to taking the time to respond.

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Answer 5

Ansuz82

Level 6

8,285 points

Apr 4, 2009 5:14 AM in response to crease_up

Not a problem.

You are certainly not alone in the issue. I've been fighting with my companies IT department for about 2 years (back when the only way to connect was via IMAP enabled Exchange) and have tried every work around in the book.

The reason we can't get it working is the exact reason the IT department uses this system - security.

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