9 Replies Latest reply: Jul 13, 2009 4:03 PM by steve8969
nellaho Level 1 Level 1
When I click on itunes shortcut it says the action is only valid for products installed. When I try to re-install, it says the "the feature you are trying to use is on a network resource that is unavailable. I have deleted my temp file and started again but no good. Anyone else experience this problem? I also cannot uninstall my old version of itunes either. Help?

PC, Windows XP
  • garedd Level 1 Level 1
    i have exactly the same problem. did you manage to sort it, if so how? its doing my head in
  • Emma_Nichols Level 1 Level 1
    I am having the exact same problem and have tried everything. The funny thing is though that I can click on a song directly and it will open up in itunes but that is the only way I can use itunes at the moment... Any info would be awesome, cheers
  • Noirdame Level 1 Level 1
    So glad I'm not alone - I may have deleted something from my computer that was needed for iTunes, and now I can't access it, uninstall it or re-install it. It's driving me crazy! If anyone can help with this, it would be very much appreciated!
  • Noirdame Level 1 Level 1
    Isn't there someone who has any suggestions or a solution to this problem? Please answer if you do!
  • jest2525 Level 1 Level 1
    Here's the fix. The problem is because you're trying to install the program NOT as an administrator.

    When you download the latest version of iTunes, save it to a folder on your PC. Then you can close your browser, navigate to the saved folder, _RIGHT CLICK_ on the iTunesSetup.exe file and click *Run as administrator*.

    That worked for me! Good luck.
  • Noirdame Level 1 Level 1
    I tried that but it still didn't work. It says the older version of iTunes can't be removed, but Add/Remove Programs doesn't work because it says that it needs to know the program that created it. I do have QuickTime so I don't know what program it's referring to. Does anyone know another way to uninstall the old iTunes program?
  • polydorus Level 6 Level 6
    You probably need to use the Microsoft Installer Cleanup Utility.

    == uninstall with cleanup ==
    Download a fresh copy of iTunes and the stand alone version of Quicktime (the one without iTunes)


    Save the files on your PC.

    Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program. The installer doesn't give any message to confirm the installation.


    (To run the program – All Programs>>Windows Install)

    Now use the following method to remove iTunes and its components:


    *If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.

    When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete any file or folder with Quicktime in the name.

    Restart your PC.

    Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)

    Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.

    If you don’t see an entry for one of the programs that did not uninstall, look out for blank entries or numeric entries that look like version numbers e.g. 7.x for Quicktime or 1.x for Bonjour.

    restart your PC

    Install the stand alone Quicktime and check that it works.

    If it does, install iTunes.

  • steve75 Level 1 Level 1
    I am at my wits end I have been unable to import cd's for the last few months. I have done all that I have been advised and still nothing. All the songs are 789 minutes long. I have purchased a new hard drive, dvd/cd player and had it reformatted nothing. Apple just don't seem to care either. Please help!
  • steve8969 Level 1 Level 1
    I have exactly the same problem...Windows remove program worked for quicktime, but didnt for itunes it tries to find itunes.msi in C:\DOCUME~1\Steve\LOCALS~1\Temp\IXP216.TMP\..I do have it but it is in c:\documents and settings\all users\application data\apple compuers\installer cache\itunes\itunes.msi so I put that in and it tells meits not a valid installtion package...SO i went and tried to manually delete itunes files...but it wont let me delete ITDtector.ocx as it;s being used!! and cant delete quicktime as CFCharactersetbitmaps cannot be deleted....I cant use my new nano because I have to get the damned pc to use version 8...so I'm stuffed...I read the windows cleaner utility and used it...no luck...Cant get rid of the old version, cant install new version...any solutions out there?