iTunes Plus Wants to upgrade wrong version of song.

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Level 1

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iTunes Plus Wants to upgrade wrong version of song.

I have some songs that are explicit and iTunes Plus wants to upgrade them with the clean version of the song when the explicit version is available.

Sexy Back W/Timbaland and What Goes Around.

How do I change this to get the correct version of the song?

MacBookPro 2.5 4gigs Ram 200gig hd, Mac OS X (10.5.2)

Posted on Apr 6, 2009 8:09 PM

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Answer 1

varjak paw

Level 10

182,686 points

Apr 7, 2009 6:34 AM in response to RobertJ255

Contact the iTunes Store Customer Service department using the form at the bottom of the Purchase Issues FAQ web page (there is no category specifically for this issue, so I'd suggest just picking one under the Purchases - problem area) and explain the problem to them. It may take a couple of email exchanges to get past the "form" email responses, but eventually they should work out a solution for you. You may need to provide the track name, artist and order number so they can confirm the original purchase.

Regards.

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