4 Replies Latest reply: May 6, 2009 3:48 AM by vebanand
Saajidxxx Level 1 Level 1 (0 points)
i use an iphone 2g... i changed my passcode number today and when i tried to unlock it for the forst time after changing it the phone said wrong passcode i re-entered it and the phone is now locked.. it extended the time from 5 to 10 to 15 mins.. and now its 1 hour... i tried another one of my old passcodes and now it says try again in a hour..
Im horrified.. is there a way i can reset or put the phone back to normal coz im at work and i cant take any calls... pls help me.. thnks

Intel, Windows XP
  • paulcb Level 6 Level 6 (19,095 points)
    You'll need to connect to your iTunes... from p. 106 of the manual...

    If you forget your passcode, you must restore the iPhone software. See “Updating and Restoring iPhone Software” on page 141.


    Message was edited by: paulcb
  • Envision99 Level 4 Level 4 (1,165 points)
    Paul's correct. If you forget your password there is no way to reset it. If you didn't forget your passcode, or want to keep trying, you can sync it with iTunes and it will remove the freeze on the iPhone. It will not remove the passcode, but it will allow you to try and remember the correct passcode.
  • Ingo2711 Level 7 Level 7 (20,480 points)
    Here's the article: http://support.apple.com/kb/HT1212

    ...If you repeatedly enter the wrong passcode, iPhone or iPod touch will be disabled for longer intervals, before you can try again. After too many unsuccessful attempts, you won't be able to try again until you connect to the computer you normally sync with. Note that starting with iPhone 2.1 software, there is a setting to cause the device to erase itself after 10 consecutive incorrect password attempts. This setting is off by default. It can be turned on by tapping Settings > General > Passcode Lock after you enter a correct passcode.

    If you cannot remember the passcode, you will need to restore your device on the computer that was used to originally sync the iPhone or iPod touch so that you can reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced to the iPhone or iPod touch, you will be able to unlock the device for use and remove the passcode but your data will not be present. Refer to "Updating and restoring iPhone and iPod touch software."
  • vebanand Level 1 Level 1 (0 points)
    Having the same problem and it's a recurring one.

    I recently added a Microsoft Exchange account to my iPhone and it asked me to create a new passcode using 5 digits. About a day of it working OK, I tried to unlock my phone and it told me my password was incorrect. A few attempts later, my phone was locked and disabled. Using my laptop, I had to reset/restore my phone. Bizarrely enough, when it asked for my passcode again, I entered the same one and it worked fine!

    But only for two days. About a half hour ago, I've started to encounter the same problem yet again. I use the same passcode for EVERYTHING I own, so I am NOT forgetting the password or entering it incorrectly. Also, it's highly unlikely that my passcode was correct an hour ago and suddenly it's incorrect.

    Can anyone help?