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Outlook users' problems with Apple mail attachments

5416 Views 15 Replies Latest reply: May 14, 2009 2:50 PM by WMTA RSS
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Apr 9, 2009 12:14 PM
Folks on Windows XP using Outlook 2003 are having problems with email from Apple mail. Apple mail is using Windows Friendly Attachments and Rich Text as the settings. Sometimes attachments (Word, Excel, PDF) come in fine with an additional .htm attachment, but the body text of the message is missing. If the Outlook user opens the .htm file, there is the body of the Apple mail. Testing with Plain Text results in the body text appearing fine in Outlook, but the attachment is seen as a *.dat file and of course can't be opened. The Macs are all on OS X Tiger with all OS updates applied. Users of Outlook in other offices don't have this problem, and users of Thunderbird on Windows don't have this problem. Any ideas on what is causing this and how to resolve it? Is there a setting on Outlook that needs to be tweaked? Is there a setting on Apple mail that needs to be tweaked? Apple mail attachments to this Windows office worked fine until a few weeks ago. I do not know what changed between then and now as I am not in charge of the computers at the Windows office. Could a Mac OS update have caused a problem? Something on Windows or Outlook specifically? Thanks for any help you can provide. I've scoured the web and have tried everything to no avail. Zipping attachments, while a workaround, is not a long-term solution. Thanks!
various Intel Macs, Mac OS X (10.4.11)
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