Previous 1 2 3 Next 42 Replies Latest reply: Oct 8, 2009 11:57 PM by Marco :-)
Trent Harris Level 1 (15 points)
I recently set up my MacPro and have been unable to fax from it using my new Apple USB Modem. The modem plugged in to my MacBook with the same phone line faxes immediately. I am not using the modem for any network functions.

After I go to Print, and then Fax PDF... the fax queue says "Waiting for modem to become available". The Print & Fax preferences show "in use". The fax status in the menu says "idle". It does not dial, it just hangs there.

I've reset the printing system, deleted modem preferences, repaired permissions, tried from a second (blank) user account, rebooted multiple times, and spend an hour on the phone with Apple without managing a single fax.

Unplugging the modem while it's stuck results in the modem pausing. Plugging it back in it stays paused, until I click Resume Fax, where it goes to "Preparing to send the fax document". Clicking Pause Fax after that changes it back to "Waiting for modem to become available", and the menu status changes to "Hanging up..." where it hangs for several minutes, and then changes to "Idle" again.

Any assistance or advice would be greatly appreciated.

Thank you.

MacPro, Mac OS X (10.5.6), Apple USB Modem
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