Skip navigation
This discussion is archived

Waiting for modem to become available

17114 Views 42 Replies Latest reply: Oct 8, 2009 11:57 PM by Marco :-) RSS
1 2 3 Previous Next
Trent Harris Calculating status...
Currently Being Moderated
Apr 9, 2009 9:05 PM
I recently set up my MacPro and have been unable to fax from it using my new Apple USB Modem. The modem plugged in to my MacBook with the same phone line faxes immediately. I am not using the modem for any network functions.

After I go to Print, and then Fax PDF... the fax queue says "Waiting for modem to become available". The Print & Fax preferences show "in use". The fax status in the menu says "idle". It does not dial, it just hangs there.

I've reset the printing system, deleted modem preferences, repaired permissions, tried from a second (blank) user account, rebooted multiple times, and spend an hour on the phone with Apple without managing a single fax.

Unplugging the modem while it's stuck results in the modem pausing. Plugging it back in it stays paused, until I click Resume Fax, where it goes to "Preparing to send the fax document". Clicking Pause Fax after that changes it back to "Waiting for modem to become available", and the menu status changes to "Hanging up..." where it hangs for several minutes, and then changes to "Idle" again.

Any assistance or advice would be greatly appreciated.

Thank you.
MacPro, Mac OS X (10.5.6), Apple USB Modem
  • dlmcclure Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 13, 2009 1:45 PM (in response to Trent Harris)
    we just bought a new printer/fax so we could fax from computer. Same problem "waiting for modem to become available" - so frustrating!
    IMAC & MacBook, Mac OS X (10.5.6)
  • Spindoctor Level 1 Level 1 (10 points)
    Currently Being Moderated
    May 14, 2009 9:40 AM (in response to Trent Harris)
    I occasionally have to send faxes -- and I've never had any problems until installing 10.5.7. Today I tried numerous times to send a 7 page fax -- and cannot connect the USB modem no matter what I do. It's extremely frustrating -- first of all having to send a fax to begin with and secondly assuming that something in this latest update broke the fax capability. I know it can't be the external modem because I see it and also see it refuses to connect.

    Does anyone have any advice to some sort of workaround because I will not buy a fax machine since I only send faxes once every blue moon to people who aren't up on technology. And I really don't want to sign up for some fax via e-mail deal when I wouldn't even use it enough to waste money there.

    Suggestions?
    2 GHz Intel Duo Core iMac 4,1, Mac OS X (10.5.6), iLife/iWork '09  Mac Mini  iPhone 3G  40 GB iPod  FW Audiophile  4 ext HD
  • Spindoctor Level 1 Level 1 (10 points)
    Currently Being Moderated
    May 14, 2009 10:08 AM (in response to Spindoctor)
    I gave up and ended up using http://www.myfax.com/

    I can only imagine what *ad-filled content* was sent along with the 7 page pdf I uploaded to send from their site:

    Dear ------@---.com:

    Your fax to +1 (xxx) 123-4567 has been successfully sent:
    Your fax was delivered at 5/14/2009 4:59:53 PM, and contained 8 page(s).

    Thank you for choosing MyFax,
    The MyFax Team

    I guess I should be happy I was finally able to send it
    2 GHz Intel Duo Core iMac 4,1, Mac OS X (10.5.6), iLife/iWork '09  Mac Mini  iPhone 3G  40 GB iPod  FW Audiophile  4 ext HD
  • John Scott6 Level 1 Level 1 (35 points)
    Currently Being Moderated
    May 15, 2009 1:08 PM (in response to Trent Harris)
    Apparently this is a known bug in 10.5.7 and Apple is working on a fix. Here's the short-term workaround solution I got from Apple. To send a fax TURN OFF the ability to receive faxes in your Print/Fax system preferences then send your fax. Turn the setting back on to regain the ability to receive faxes.

    It's a pain but at least I can still fax.
    iMac 24" Intel, Mac OS X (10.4.9)
  • limeeyes Calculating status...
    Currently Being Moderated
    May 16, 2009 10:00 AM (in response to John Scott6)
    I just thought I was going crazy. Thanks works great!
    Mac OS X (10.5.7)
  • LonShapiro Calculating status...
    Currently Being Moderated
    May 16, 2009 12:28 PM (in response to John Scott6)
    So far, have been unable to get this to work for me
    PowerMac Dual G5 2GHz, Mac OS X (10.5.7)
  • DrBone Calculating status...
    Currently Being Moderated
    May 17, 2009 4:12 AM (in response to LonShapiro)
    By chance, today I found another forum where a guy mentioned switching to V.34 instead of V.92 (in Network Connections, for External Modem).
    I experimented, but in the end came to the same conclusion as here. It comes down to "Receive Faxes on this machine" being ticked.
    Untick it, and I can send faxes perfectly, but while ticked, it hangs if I try to send, & I get the "Hanging up" message from it when I cancel (you can shorten this by unplugging the USB modem, then putting it back in). As Im trying to run a paperless office as much as possible, I'll have to live with it until a fix comes out. NB: Everything worked perfectly until the 10.5.7 update...
    Mac OS X (10.5.7), Early Intel Mac Mini
  • sef6 Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 17, 2009 5:01 AM (in response to DrBone)
    I also got the "waiting" after going to 10.5.7. What worked for me was taking the Apple external modem off a USB hub and directly into the Mac Pro.
    Mac Pro,MacBook Pro, Mac OS X (10.5.7)
  • Mucci Level 1 Level 1 (35 points)
    Currently Being Moderated
    May 17, 2009 10:12 AM (in response to John Scott6)
    John,

    Thanks so much for the info. I was actually on the phone with a USA techie who knew of the issue because it had already been reported before me by numerous users, but as of that day he still didn't know of a fix for it, other trying to have me re-download and install the combo update, which didn't work.

    I will try this when I go back to work on monday and see if it's a workaround until Apple gets on the ball about this sending a fax issue. And I work in a doctor's office so it's imperative that the fax abilities work.

    Thanks again.
    iMac G5 PPC, single 2.0GHz G5 processor, Mac OS X (10.5.7), 2G RAM, bluetooth keyboard/USB mighty mouse; iPhone 3G, 16GB, 2.2; iTunes 8.0.2
  • Mucci Level 1 Level 1 (35 points)
    Currently Being Moderated
    May 18, 2009 8:51 AM (in response to John Scott6)
    John,

    So I tried the fax workaround today and it worked. After I unchecked "receive faxes on this line" I was able to send a fax, as it most likely made the modem available. Afterwards I rechecked the box so as to receive incoming faxes and I was again able to receive with no issue. Thanks again.

    I'm going to call the apple techie whom I spoke to to inform about this work-around as he didn't know of it.
    iMac G5 PPC, single 2.0GHz G5 processor, Mac OS X (10.5.7), 2G RAM, bluetooth keyboard/USB mighty mouse; 16Gb iPhone 3G, 2.2.1; iTunes 8.1.1
  • bmwtwisty Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 18, 2009 12:10 PM (in response to John Scott6)
    I had this problem on my MacBook, too. As an addendum, I might add that in addition to the fax pref changes I disconnected, then reconnected the Apple USB modem and that made the whole process work for me.
    Macbook 2.16 GHz, 2GB RAM, 10.5.2 "The '802.11n' killer", Mac OS X (10.5.2), Dual 800 MHz processor Power Mac G4, 1GB RAM
1 2 3 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.