Connect to iTunes screen wont go away no matter what i do

Question

Level 1

1 points

Connect to iTunes screen wont go away no matter what i do

ok so when i turn my iPod on it brings up the Connect to iTunes screen. I can turn off the screen with the hold button like normal and i can get to the slide to power off screen and turn it off if i hold it for 3 secs like normal. when i plug it into my Mac it brings up an error code (picture below) and it doesnt appear in iTunes. also i can still take screen shots on my iPod and iPhoto can import them?

i need help getting it to the screen where i can restore it or just get it to stop doing that.

any ideas?

2.0GHz Aluminum MacBook, Mac OS X (10.5.6)

Posted on Apr 10, 2009 10:42 PM

Reply

Answer 1

Apr 10, 2009 11:00 PM in response to boston-h

You might try creating a new admin user account in System Preferences Accounts pane.

http://docs.info.apple.com/article.html?path=Mac/10.5/en/8235.html

Log out and log in to the new account. Try connecting the iPod touch while in the new account, and run iTunes. This will run iTunes with a fresh iTunes library and new user preference files. If the problem is on the Mac side, and it's not a problem with the iPod touch, this may allow it to connect properly and let you do a Restore.

Reply

Answer 2

boston-h Author

Level 1

1 points

Apr 10, 2009 11:10 PM in response to Kenichi Watanabe

Tried it. The same error window pops up each time.

Reply

Answer 3

Apr 10, 2009 11:20 PM in response to boston-h

I assume this happens when you connect the iPod with iTunes running.

In iTunes, open preferences to the Devices tab. Check the setting that says +Disable automatic syncing for iPhones and iPods+. See if this allows the iPod to connect without that error message coming up. If so, try to do a Restore.

Reply

Answer 4

boston-h Author

Level 1

1 points

Apr 10, 2009 11:56 PM in response to Kenichi Watanabe

no this happens all the time. plugged in or not. (that didnt work either)

Reply

Answer 5

Apr 11, 2009 12:13 AM in response to boston-h

You did try to reset it, correct?

http://support.apple.com/kb/HT1430

"To reset - Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears."

After a reset, it touch should reboot with the Apple logo on the screen. Does this message just comes up again by itself, without connecting?

Reply

Answer 6

boston-h Author

Level 1

1 points

Apr 11, 2009 12:14 AM in response to Kenichi Watanabe

yes many times.
after the Apple logo goes away it just goes right back to the Connect to iTunes screen.

Reply

Answer 7

Apr 11, 2009 12:15 AM in response to boston-h

Is this "Connect to iTunes screen" the same thing you posted in the original post?

Reply

Answer 8

boston-h Author

Level 1

1 points

Apr 11, 2009 12:22 AM in response to Kenichi Watanabe

yes. this screen

it seams like the alarm is still working. but i cant really know cause the next alarm wont go off till sunday at 12:45
when i hold the hold button the slide to power off all of the icons appear at the top exept the battery which is always there.
It is keeping the time correctly also.

Reply

Answer 9

Apr 11, 2009 12:30 AM in response to boston-h

When you tried my two suggestions (try it in a new account and set iTunes not to sync automatically) earlier, did you do it immediately after a reset, right after this screen comes up on the iPod?

Separate question - Have you tried doing a reset on the iPod while it is connect the the Mac (preferably immediately after a restart) with iTunes already running?

Reply

Answer 10

boston-h Author

Level 1

1 points

Apr 11, 2009 12:36 AM in response to Kenichi Watanabe

yes i restarted it at each suggestion. iPhoto importing works correctly with all but none with iTunes

And i have restarted it 1) plugged in with iTunes running. 2) Plugged in without iTunes running. 3) not plugged in at all
each time it is the same.

Reply

Answer 11

boston-h Author

Level 1

1 points

Apr 11, 2009 12:57 AM in response to boston-h

I got it to appear in iTunes
i held the Hold and Home button for about 30 seconds. it restarted 2 times during that time and the second time it showed up.
Thank You for your help anyway

Reply

Answer 12

Apr 11, 2009 5:54 AM in response to boston-h

I got up this morning and the same thing happened to my ipod does anyone have a solution I have not connected to I tunes yet, please help

Reply

Answer 13

boston-h Author

Level 1

1 points

Apr 11, 2009 7:24 AM in response to godlovedeb

if it still does that when you connect to itunes then you will end up having to restore it.
it get iTunes to recognize it i held the Hold and Home button down until the iPod completely shuts off and kept holding while the apple logo appears like its starting up. after that iTunes will see it in Restore mode (i dont know what its really called) and you can restore it back to normal.

Reply

Answer 14

luvlabs

Level 4

3,620 points

Apr 11, 2009 4:04 PM in response to boston-h

OK, try this (on your Mac). Go into Applications > Utilities > Disk Utility. Start the app and, pick your drive, and then click on Repair Permissions.

I have found that this can clear up some pretty bizarre application issues.

Reply

Answer 15

Apr 11, 2009 7:08 PM in response to godlovedeb

same here...My ipod is my life
i just went to plug it into my computer to sync it and update it with the new software. and that connect to itunes sign wont go away. i tried reluctantly to restore it but it says there is an error. HEEELLLPPPP!!! please

Reply