10 Replies Latest reply: Apr 15, 2009 10:53 AM by Lisa Pollard
Lisa Pollard Level 1 (5 points)

This problem just started this morning. I have not updated my iPhone for a couple of weeks and nothing has changed between it working and not working properly.

When I make or receive a phone call I cannot hear the other person. They can hear me. I have no sound either through the phone, headphones or speaker.

It all works fine with my iPod and other apps and I can even hear my voice mail messages.

I have turned it off and on again. I have done a hard reset. I have even restored the settings via iTunes. Nothing has helped.

I have found nothing in the Apple support pages (except suggesting that I do the above) and have found no discussions either.

If anyone can help I would be most happy.

FYI when I turn the volume up I do NOT get "Ringer (headphones)" so it's not that and just to repeat - the speaker works fine with other apps and my voice messages.


16gb version 2.2.1 (5H11), Mac OS X (10.4.10)
  • Envision99 Level 4 (1,165 points)
    Have you tried reinstalling the firmware of the iPhone? If not, I would give that a try. If you have already done that, then it's time to bring your iPhone in to your carrier's store or Apple.
  • Lisa Pollard Level 1 (5 points)
    Thanks for the suggestion, but surely isn't that what the Restore in iTunes does?
    Doesn't it wipe everything off the iPhone and restore from a backup?
    I can't see another option which will let me re-install the firmware and I have checked the User Guide and the support site.

  • paulcb Level 6 (19,110 points)
    Hi Lisa. You could also restore as new, not from a backup. Reference p.141 in the manual.
  • Envision99 Level 4 (1,165 points)
    Basically you do the restore in iTunes which reinstalls all the software on the iPhone and wipes everything off of it. You'll want to sync your iPhone and also do a manual backup (right click on the iPhone icon on the left of iTunes and select backup). Do the reinstall of the firmware from the main iPhone screen in iTunes, then restore your backup file and re-sync all your music, videos, apps, etc.
  • JasonAPowell Level 1 (0 points)

    I suddenly started having the EXACT same problem a few hours ago. No warning or anything; I didn't drop my phone, etc.

    I have found that I can answer calls and talk to people ONLY if I turn on the speaker phone option. Does that work for you? My phone also worked in my car via bluetooth. But, it sounds DEAD when I don't use either of those two methods.

    I have tried calling several friends to verify the problem, and it is present every time.

    I have also tried restarting it MANY times with no luck. I'm assuming a complete reinstall of the software will fix it, but I'm hesitant to go through that hassle is there's another fix out there.

  • dMorrow Level 1 (5 points)
    I started having this issue today as well. Very strange. First gen iPhone.

    Turns out it was stuck in headphones mode. I noticed when I adjusted the ringer volume it said headphones, so I used my headphones and wiggled the connector around and now it works.

    Turns out other people had the same issue:

    Message was edited by: dMorrow
  • Robni Rekk Level 1 (0 points)
    Are you connected to blue tooth most of the time? One, that is KILLER on your battery. 2, you could be connected to your headset in your purse and not realize (has happened...) I keep the blue tooth off until I need it.

    I have also heard of an Apple "issue" that the headphone ports do get jammed and believe the headset is plugged in when not. I have heard of this more on the MacBook's than the phones, but that could be a problem too. Have you tried the apple provided headphones?
  • Lisa Pollard Level 1 (5 points)
    Thanks for your suggestions, but as I said in my original posting the phone doesn't work with the iPhone, speaker phone, headphones or Blue tooth headset.
    The volume is not stuck in headset mode.

    I've got an appointment with the Genius bar this afternoon and I will post my findings later today.

    Thanks for your help so far,
  • Lisa Pollard Level 1 (5 points)
    Just to complete this thread:

    I went to the Apple Store and the 'genius' spent about 5 mins look at it and doing stuff and then pronounced it dead.
    He gave me a new one, which I have updated and works fine.

  • Lisa Pollard Level 1 (5 points)
    Getting a new iPhone answered my problem.