3 Replies Latest reply: Apr 14, 2009 9:10 AM by hmacross
K-Man 1202 Level 1 (0 points)
I have the same issue as the one in this discussion - http://discussions.apple.com/message.jspa?messageID=9316426#9316426. However, I have tried everything mentioned in this and other discussions with no luck. I've uninstalled and reinstalled iTunes more than 10 times. Any other ideas? Here's the results of the diagnostics check...

Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Dell Computer Corporation Dimension 4300
QuickTime 7.6
FairPlay 1.2.12
iPod Updater Library 8.1d19
CD Driver
CD Driver DLL
Apple Mobile Device
Apple Mobile Device Driver

iTunes Serial Number 60B0B36DC44CD68D

Current user is an administrator.
The current local date and time is 2009-04-13 09:49:38.
iTunes is not running in safe mode.

Video Display Information

RADEON 9550 Secondary
16MB ATI Rage 128 Ultra

External Plug-ins Information **

No external plug-ins installed.

Network Connectivity Tests **

Network Adapter Information

Adapter Name: {7826A3D7-06B1-4E25-B36F-B4A0B4C6838D}
Description: CNet PRO200WL PCI Fast Ethernet Adapter
IP Address:
Subnet Mask:
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Mon Apr 13 07:23:54 2009

Lease Expires: Tue Apr 14 07:23:54 2009

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was unsuccessful.
An unknown error occurred (-3212).
Connection attempt to iTunes Store was unsuccessful.
An unknown error occurred (-3212).
Secure connection attempt to iTunes Store was unsuccessful.
An unknown error occurred (-3212).
Secure connection attempt to iPhone activation server unsuccessful.
An unknown error occurred (-3212).
iTunes has never successfully accessed iTunes store.

Windows XP