3 Replies Latest reply: Apr 14, 2009 9:10 AM by hmacross
K-Man 1202 Level 1 Level 1
I have the same issue as the one in this discussion - http://discussions.apple.com/message.jspa?messageID=9316426#9316426. However, I have tried everything mentioned in this and other discussions with no luck. I've uninstalled and reinstalled iTunes more than 10 times. Any other ideas? Here's the results of the diagnostics check...

Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Dell Computer Corporation Dimension 4300
QuickTime 7.6
FairPlay 1.2.12
iPod Updater Library 8.1d19
CD Driver
CD Driver DLL
Apple Mobile Device
Apple Mobile Device Driver

iTunes Serial Number 60B0B36DC44CD68D

Current user is an administrator.
The current local date and time is 2009-04-13 09:49:38.
iTunes is not running in safe mode.

Video Display Information

RADEON 9550 Secondary
16MB ATI Rage 128 Ultra

External Plug-ins Information **

No external plug-ins installed.

Network Connectivity Tests **

Network Adapter Information

Adapter Name: {7826A3D7-06B1-4E25-B36F-B4A0B4C6838D}
Description: CNet PRO200WL PCI Fast Ethernet Adapter
IP Address:
Subnet Mask:
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Mon Apr 13 07:23:54 2009

Lease Expires: Tue Apr 14 07:23:54 2009

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was unsuccessful.
An unknown error occurred (-3212).
Connection attempt to iTunes Store was unsuccessful.
An unknown error occurred (-3212).
Secure connection attempt to iTunes Store was unsuccessful.
An unknown error occurred (-3212).
Secure connection attempt to iPhone activation server unsuccessful.
An unknown error occurred (-3212).
iTunes has never successfully accessed iTunes store.

Windows XP
Solved by hmacross on Apr 14, 2009 9:10 AM Solved
Do you use McAfee? If so, this page http://support.apple.com/kb/TS1485 will help. Another user posted the same problem in the past few days (error 3212) and solved the problem using the above page.
Reply by varjak paw on Apr 13, 2009 11:46 AM Helpful
Problems connecting to the iTunes Store often stem from issues with the Windows firewall or a firewall in a router, a privacy filter (such as McAfee Internet Privacy Service or Norton Internet Security), an antivirus/antispyware utility, or a download accelerator. Start here:

iTunes for Windows: iTunes Store Connection Troubleshooting

iTunes for Windows: Connection Issues when using Internet Filters, Accelerators, or Firewalls

Tunes for Windows could not establish a secure connection to the iTunes Store

iTunes for Windows: Possible iTunes Store Errors

for some basic tips to start isolating the cause of the problem. What you may need to do is temporarily disable any such service and see if that fixes the problem. If so, then if it's a firewall/Internet filter that's causing the problem and you'll need to set the offending service to allow iTunes to connect to the iTunes Store.

Hope this helps.

All replies