"problem with Windows Installer Package"

Question

Level 1

0 points

"problem with Windows Installer Package"

I have been trying several times to install and update to iTunes 8.1.1 and when the update is about to finish a message comes up stating:
"There is a problem with this Windows Installer Package. A program run as part of the set up did not finish as expected. Contact your support personnel or package vendor."
Have not found any help as of yet!

Dell, Windows XP

Posted on Apr 13, 2009 7:59 PM

Reply

Answer 1

Apr 14, 2009 4:34 PM in response to Frogs55

I have the same exact problem if anyone can help.

Reply

Answer 2

Katrina S.

Level 7

24,131 points

Apr 15, 2009 10:12 AM in response to Frogs55

A lot of times, this is a problem with the Apple Software Updater program.

Go into control panel > Add Remove Programs and uninstall ASU. Then download and install itunes from this direct link:
http://www.apple.com/itunes/download/

Reply

Answer 3

Apr 17, 2009 3:54 PM in response to Katrina S.

This actually may be my issue. But now after trying your suggestion, the Apple Software Installer comes up with an error message and will not uninstall. "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor."

Reply

Answer 4

Katrina S.

Level 7

24,131 points

Apr 17, 2009 10:14 PM in response to cmjohnsondds

cmjohnsondds, I was replying to froggs.
In your case, you need to download, install, and run the Windows Installer CleanUp program from Microsoft. You'll be able to get rid of ASU with that.
http://support.microsoft.com/kb/290301

Reply

Answer 5

Apr 19, 2009 7:07 AM in response to Katrina S.

This seems to be in the ballpark of the problem I am having. I am repeatedly notified by iTunes that I need to update to 8.1.1, I go through the motions to do so, and am finally brought to "Apple Software Update" progress window, indicating that I am downloading iTunes + QuickTime with the little spinning "processing" indicator -- and that's the end of it. It never dowloads, upgrades, progresses or stops spinning. I then need to restart.

Reply

Answer 6

Apr 19, 2009 7:48 AM in response to Frogs55

Further to this discussion I to am experiencing difficuly with installation.
The installation proceeds almost to the end and then I get a message stating "The feature you are trying to use is on a network resource that is unavailable".
The is no information as to what this feature is or which network resource is unavailable.
I have done a System Restore but the attempted installation seems to have removed my old version of iTunes.
I cannot re-install this version as I receive the unavailable resource message again.
Now I cannot use iTunes at all which renders the iPod unusable too.
I have no idea on how to proceed and there seem to be no info or help on the Apple site.
Can anyone help?
Thanks

Reply

Answer 7

Katrina S.

Level 7

24,131 points

Apr 19, 2009 12:45 PM in response to Small Things

The Windows Installer CleanUp program I linked to should clear up that error. Use it to get rid of ASU, Apple Mobile Device Support, iTunes, and QuickTime.

Next try a QuickTime standalone install. (the first option without itunes)
http://www.apple.com/quicktime/download/

If that goes through OK, itunes should install without hassle.

Reply