9684 Views 7 Replies Latest reply: Apr 19, 2009 12:45 PM by Katrina S.
A lot of times, this is a problem with the Apple Software Updater program.
Go into control panel > Add Remove Programs and uninstall ASU. Then download and install itunes from this direct link:
This actually may be my issue. But now after trying your suggestion, the Apple Software Installer comes up with an error message and will not uninstall. "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor."
cmjohnsondds, I was replying to froggs.
In your case, you need to download, install, and run the Windows Installer CleanUp program from Microsoft. You'll be able to get rid of ASU with that.
This seems to be in the ballpark of the problem I am having. I am repeatedly notified by iTunes that I need to update to 8.1.1, I go through the motions to do so, and am finally brought to "Apple Software Update" progress window, indicating that I am downloading iTunes + QuickTime with the little spinning "processing" indicator -- and that's the end of it. It never dowloads, upgrades, progresses or stops spinning. I then need to restart.
Further to this discussion I to am experiencing difficuly with installation.
The installation proceeds almost to the end and then I get a message stating "The feature you are trying to use is on a network resource that is unavailable".
The is no information as to what this feature is or which network resource is unavailable.
I have done a System Restore but the attempted installation seems to have removed my old version of iTunes.
I cannot re-install this version as I receive the unavailable resource message again.
Now I cannot use iTunes at all which renders the iPod unusable too.
I have no idea on how to proceed and there seem to be no info or help on the Apple site.
Can anyone help?
The Windows Installer CleanUp program I linked to should clear up that error. Use it to get rid of ASU, Apple Mobile Device Support, iTunes, and QuickTime.
Next try a QuickTime standalone install. (the first option without itunes)
If that goes through OK, itunes should install without hassle.