Apple dead pixel policy

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Level 2

210 points

Apple dead pixel policy

Does anyone know apples policy on dead pixels? Is the same policy as most of the companys out there that say the screen is not faulty unless it has a certain number of dead pixels. I have a dead pixel on my imac g5 17" which stays black all the time. I think it is outrageous that a company can say the screen is not faulty. I think i am going to ditch the imac g5, buy a power mac then buy a samsung screen to go with, apparantley there do a zero, yes zero pixel policy. Any more than zero dead pixels on samsung screens are classed as faulty. Thanks a bunch apple now i have an imac i dont even want to look at.

Posted on Aug 27, 2005 9:56 AM

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Answer 1

Aug 27, 2005 11:54 AM in response to PAW1

Where did you buy your iMac? Have you spoken to the store you bought it from to complain?

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Answer 2

PAW1 Author

Level 2

210 points

Aug 27, 2005 3:09 PM in response to Darren S-Pullman

I bought it from apple uk on the web. Do you think they would replace it, or just tell me to take it to the nearest apple service centre for them to tell me 1 dead pixel is acceptable. I hate to say it but i will not be buying any displays by any company that does not offer a zero dead pixel policy. It would be a complete waste of money to be stuck with any screen not just apple displays that had dead pixels and the company turns round a says 5 dead pixels is acceptable.

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Answer 3

Aug 27, 2005 3:22 PM in response to PAW1

If you're not happy with the product I think they should replace it - especially if you only took delivery in the last few days.

The best thing to do is call them and explain why you're not satisfied.

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Answer 4

PAW1 Author

Level 2

210 points

Aug 27, 2005 4:30 PM in response to Darren S-Pullman

I took delivery on the 4th of August. Not really too bothered now, not now i have been looking at it for the last 24 hours. It is a little grayish black one, and it is hardly noticeable i have to look for it to see it. So i thought it can't be that bad if i have to look for it. It is definitely better than having a red, blue or green one in your face. All in all i think it is the best possible dead pixel you could get, not that is any consolation

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Answer 5

Aug 30, 2005 10:04 AM in response to PAW1

"Any more than zero dead pixels on samsung screens are classed as faulty."

Wrong.

No manufacturer has a zero pixel policy. From their website, Samsung's is -

For a 15" Monitor - 7 or more bad pixels
For 17" and 19" Monitors -10 or more bad pixels
For 21" - 24" Monitors - 17 or more bad pixels.

Yes, that is SEVENTEEN bad pixels to be considered defective on a large monitor. Zero is an unrealistic expectation given the state of the technology.

Although I cannot find it, I recall Apple policy to be much more generous and customer friendly.

I am not trying to tell you to get over it, but a single stuck pixel is well within accepted tolerances for all LCD panel manufacturers.

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Answer 6

PAW1 Author

Level 2

210 points

Aug 30, 2005 10:28 AM in response to Eric Kracinski

I think it is you who is wrong amigo, now you get over being wrong. http://www.google.com/search?client=safari&rls=en&q=samsungsdead+pixelpolicy&ie=UTF-8&oe=UTF-8

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Answer 7

Aug 30, 2005 10:50 AM in response to PAW1

Excuse me? There is no need for that tone.

I got my info from Samsung here and if they haven't updated their site to reflect the new policy, then that is not my fault. Furthermore, if they can't update their site to reflect this policy, I doubt that they will stand behind it. If I had a "no-defect" policy, I would be sure to have it plastered all over my site.

I stick to my opinion that a single dead pixel is acceptable. If perfection is the only thing that you will accept, then you can prepare yourself for a lifetime of dissappointment and ensuing therapy.

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Answer 8

varjak paw

Level 10

182,674 points

Aug 31, 2005 10:08 AM in response to PAW1

Samsung's zero dead pixel policy only applies in South Korea (as reported in the articles you referenced from Google, PAW).

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Answer 9

Sep 5, 2005 6:54 AM in response to PAW1

I've rang apple support and free repair are available via my Apple Service Centre. It will need a inspection and confirmation of the fault normaly cost about £50 but this cost is covered if you qualify

Here is the criteria for free repair based on 17-20inch monitors

4 or less permanently Bright Pixels is acceptable
6 or less permenently Dark Pixels are acceptable

to qualify for a repair
5 or More Bright
More than 2 dark and 4 bright

After this all the combinations got a bit confusing. But I have more than 5 bright so that all I need to know.

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