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  • Simeon of Gethsemane Level 1 (0 points)
    This gigantic problem has made me rethink my loyalty to Apple computers. How much lost productivity has went down the drain, simply, because of this infuriating issue?
  • jk_baller23 Level 4 (2,120 points)
    7.4.2 update was recently released. Try checking for updates and hopefully this will resolve a lot of issues people are having, myself included.
  • Simeon of Gethsemane Level 1 (0 points)
    Unfortunately, that latest update for the router, did not succeed in solving my problem. Consequently, the problem occurs, regardless of make and model of router.
  • Julie Barron Level 3 (515 points)
    Downgrading works perfectly. I'm not going to install the newest firmware until I know for sure I won't end up with the same problem. I'm at 7.2 I think, and it works perfectly, so no need to have the most recent version...
  • Tanya_M Level 1 (0 points)
    I'm also having similar problems in losing internet connection. In trying to fix the problem I now can not get any connection via the airport extreme however I can still access my external hard drives and printer that are attached via a USB hub. Needless to say, this is VERY frustrating. I was wondering if anyone else has experience with downgrading? I only just upgraded to 7.4.2 in my attempts at trying to resolve the intermittent connection, and whilst this appears to make it worse (ie no connection possible), in my opinion the problem seems to lie with the OS X 10.5.7. Can anyone advise on the perfect combination of OS and firmware versions?
  • Vlado Damjanovski Level 1 (0 points)
    Dear APPLE Engineers, this thread is really for you to read, as this my second thread (first one was posted 15 May).
    Unfortunately my problems with loosing wireless Internet connection on my new MBP Unibody 17" is still present and occurs daily in unpredictable intervals.
    I was hoping the Airport 7.4.2 update will fix the problem, but in my case it didn't. I still loose wireless connection to the Airport and Internet at home. I don;t know when and how, but I just loose it, and then I don;t know when and how. by itself it comes back again.
    I tried downgrading the firmware from 7.4.1 to 7.3.2 as suggested by earlier reporters, but for me this only worked for a short time.
    I now started regularly using Cat-5 to connect to my ADSL modem router, as it becomes annoying.
    I am now almost 100% certain the problem is within the MBP17" antenna hardware or the software itself. I would guess it is the software, because after going into the Airport setting, once the connection is lost, if I reset some of the settings, Apply and exit, the connection may come back.
    It may some some kind of interference, but I am aware of this too, so I even turn off iPhone when I am next to my MBP17 - but it shouldn't be like that.
    I am almost 100% it is the Airport software in the MBP because I have exactly the same problem at work now, a network that uses non-Apple wireless hot-spot, which has ALWAYS worked before with my older MBP15". When I loose company's wireless I first check with my colleagues and they still have good signal, so they now starting making jokes about "your rotten Apple fruit computer".
    It is annoying as I have been such a good Ambassador for Apple, now I have to hide my problems...
    It is a DAILY problem and it is frustrating not having a solution that fixes it by now.
    Thank you for any possible solution.
  • skystormer Level 1 (0 points)
    I have the same problem, wireless internet just keeps on dropping while the airport is on with all bars.
    A restart fixes the problem until it drops again, usually after 30 min of inactivity.
    Bit of advice: Do not buy the new macbook pro it's so not worth it! Especially annoying when advertised as 'It just works'.
    What a joke!
  • lonedrumer Level 1 (0 points)
    Same problem here. Works OK most of the time but impossible to do an ichat, keeps loosing connection after 30 sec. or so. I have to use my Sprint wireless card on my laptop. Seems this started happening a few months ago for me as well.
  • aquarian77 Level 1 (0 points)
    Try the following

    Library -> System Configuration -> and delete the following files

    and then restart. If this doesn't help i guess clean install is the only option. I tried the above and am monitoring my macbook now. Will let you know at the end of the week if problem still exist.
  • pwklmg Level 1 (5 points)
    I have read this post with interest. I have an airport express connected a D-Link modem. I originally had the network connected to an AE "g" but at Christmas time I upgraded to an "n" one ever since I have had nothing but trouble dropouts at least once per week but recently this has increased to every second or third day. I can still see the network wirelessly, I just can't get to the Internet. Clean installs have not worked, indeed I upgraded my 15in MBP to a 17in MBP clan install and everything - it made no difference. However, It has only been since the advent of 10.5.7 that the 20in iMac has started to also lose the connection. previously it was just the MBP. At the time all the trouble started I rang Apple who took me through the process of resetting the AE, zapping PRAMs, restarting the Modem and powering down all of the computers on the network - that works but only for a few days. I'm wondering whether it's a problem with the "n" spec?
  • PJRescjle Level 1 (0 points)
    Same problem, i just lose internet and it tells me to re-enter the WAP.
  • Level 1 (0 points)
    I have a lovely MacBook Air bought for it's lightness I had no idea it would also be light on service! Wifi is very moody

    When in Crete someone with an ancient PC laptop was able to connect to wifi and I with the drop dead gorgeous mac was unable to and had to make three trips into the local inernet cafe. here I was also unable to connect beyond 1 minute and had to resort to a grubby keyboard of a desktop. Why??

    However more seriously I need to find out why I am losing emails. Any ideas? I have two accounts that download onto my mail, tiscali ( which does not work in the UK ) and gmail (which does) It was set up at the wonderful Regents St store so that anything that comes to Tiscali gets forwarded to Gmail.

    I am wanting to use a mac email account but have had my enhusiam and optmism thwarted by this. My cinfidence at a low ebb, I do not want to change my address to yet another one which does not work well

    The other problem which the genious bar could not fix is an automatic copying of emails as I am writing them. There is no fixed interval ( i.e. it saves a draft every minute) the automatic duplication is of emails being written offline or online using my gmail
    Any ideas??
  • Arthur2009 Level 1 (0 points)
    I have similar problem. I just updated to OS X 10.5.7 on my iMac, and now the internet connection is lost when I restart/sleep & wake.
  • janericster Level 1 (15 points)
    We have the same problem with a Mac Mini (running Tiger) and an aluminum iMac (running Leopard 10.5) over the past year. We are connected to our home network/internet using a Netgear router and lose connection to the internet 90% of the time after the computers awake from sleep mode. The quickest solution for us is to simply click the Airport icon in the menu bar to turn it off...then turn it on again. This ALWAYS works for us, but a big PITA of course.

    I have just upgraded the iMac to Snow Leopard (10.6) so we'll see if that helps (somehow I doubt it).

    I suppose we could always turn off sleep mode, but since we leave the Macs on 24 hrs/day, I didn't want to waste electricity if we can help it.

    Between losing connectivity and our 24" Cinema Display losing its picture:

    I'm really worried about Apple's hardware quality lately.
  • Tim Jim Level 1 (0 points)
    I've been having similar issues on my old MBP for about 12 months on various networks, especially my home network. My new housemate has no such issues on the same home network with his brand new MBP running Leopard. Today I thought I'd install the Airport Extreme 802.11n Enabler to see if that helped (I'd tried all the logical solutions, so thought what the heck!), but discovered I first needed the Airport Extreme Update 2007 001. I located it on the Support page & found it's now part of 2007 002. I downloaded it but when trying to install, I was told my HD volume didn't meet the requirements (but wasn't told what those requirements are). I've also tried installing Airport Extreme Updates 2007 003 and 004, and got the same response. Interestingly, I was allowed to install Update 2008 002.

    It would seem that this whole issue defies logic, hence why I've gone nuts trying to install all these updates.

    Can anyone offer any advice on whether or not I need these updates, and what volume requirements I must first fulfil?

    And can anyone offer a solution to the ongoing connection loss issue? (other than switch my router on and off, and jiggle the antennae)

    I'm probably going to go nuts and join the 21st Century by buying Snow Leopard next week. Will that help this?

    I'm desperate to have a proper internet connection.
    Thanks in advance