14 Replies Latest reply: Apr 16, 2009 8:10 PM by ADAG6268
ADAG6268 Level 1 Level 1 (0 points)
Cannnot connect to iTunes store... Cleaned registry, uninstalled/reinstalled iTunes, checked firewall and proxy settings, and msconfig...No luck.

Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)
Hewlett-Packard HP Pavilion dv6700 Notebook PC
iTunes 8.1.1.10
QuickTime 7.6
FairPlay 1.3.6
iPod Updater Library 8.1d19
CD Driver 2.0.7.5
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.4.1.7
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number C2407C360D0100B4

Current user is not an administrator.
The current local date and time is 2009-04-15 21:17:33.
iTunes is not running in safe mode.

Video Display Information

NVIDIA, NVIDIA GeForce 7150M / nForce 630M


** External Plug-ins Information **

No external plug-ins installed.

** Network Connectivity Tests **

Network Adapter Information

Adapter Name: {96ED48E5-0FAB-4400-B5FC-81B927FF2D95}
Description: Atheros AR5007 802.11b/g WiFi Adapter
IP Address: 192.168.2.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.1
DHCP Enabled: Yes
DHCP Server: 192.168.2.1
Lease Obtained: Wed Apr 15 21:13:08 2009

Lease Expires: Wed Apr 15 21:13:07 2009

DNS Servers: 24.25.5.148
24.25.5.148
24.25.5.147

Adapter Name: {D97F7E56-29B2-44C4-BC0F-F536B335EFC7}
Description: NVIDIA nForce Networking Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969

Lease Expires: Wed Dec 31 19:00:00 1969

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2009-04-14 05:08:26.

HP Pavilion dv6000, Windows Vista