3 Replies Latest reply: Apr 17, 2009 12:45 AM by richwolf
Celtic Edunet Level 1 Level 1 (0 points)
Hi,
How long did it take you to create an iTunes U account?

I’ve complete the web form a few times but I’ve yet to receive a response. I’ve been trying since before Christmas. I’ve sent mails to other Apple departments and I get a reply within 24/48 hours, but I’m having no joy whatsoever in getting any replies from the iTunes U team.

I don’t suppose any of you would have their email address?

Many Thanks,
James

MacBook
  • 1. Re: Time taken to setup a new iTunes u account
    richwolf Level 3 Level 3 (725 points)
    James,

    It can take a while. We applied in late April/Early May 2006 and did not get a site until mid-August 2006. This was when there were a lot fewer sites involved in iTunes U. The legal side of it can be pretty insane.

    The best course of action would be to coordinate efforts with your local Apple account executive ... that is what we did. In the US, Apple basically divides the nation into four higher education regions (northeast, south, midwest, and west). Within each region, a number of Apple account reps and service engineers deal with individual schools and accounts. It is very likely that an AE/SE pair has been assigned to you. If you do not know who they are, we can likely help you find out.

    If that doesn't work, you can always try the iTunes U request e-mail address ... iTunes-U-Request@apple.com
  • 2. Re: Time taken to setup a new iTunes u account
    Celtic Edunet Level 1 Level 1 (0 points)
    Thanks Richard,

    I've just sent an email to iTunes U request, so fingers crossed I might get a reply.

    I'm not too sure how I go about finding out who or indeed if we have local Apple account executives here in the UK.
  • 3. Re: Time taken to setup a new iTunes u account
    richwolf Level 3 Level 3 (725 points)
    D'oh! Just noticed that you're in Wales. My bad.

    But you do have account executive/service engineer representation in the UK. I "think" (please don't quote me on this) ... but I "think" your contact is John Hickey.