12 Replies Latest reply: Apr 16, 2009 4:00 PM by y_p_w
Gmresell Level 1 Level 1 (0 points)
So yesterday I ran Disk Utility and it said I needed to repair my hard drive or something like that. I put in the MacBook "Mac OS X Install Disc 1", but the computer didn't seem to recognize it and spit the CD out after a few seconds. I tried putting the disc in and shutting the computer off before it could eject the disc. When I turned the computer back on(and held down the "c" key to boot from the CD) it made that sound like it didn't recognize the disc again, spit it back out, and the computer started up normally. What can I do about this? How do I boot from the disc if the computer won't accept it?

And I'm absolutely positive this is the disc that came with the computer when I ordered it from Apple a couple of years ago. Thanks for any help you guys can offer, I'd really appreciate it.

Macbook 2 GHz Intel Core 2 Duo, Mac OS X (10.4.11)
  • 1. Re: Macbook Rejects Install Disc
    Carolyn Samit Level 10 Level 10 (89,670 points)
    HI,

    You are absolutely certain there isn't already a disk in the optical drive? Check your Desktop to see if there is a CD or DVD icon there. If so, either press Command E on your keyboard or drag that icon to the Trash. If that isn't the case ...

    Make sure the install disk is CLEAN. Free of fingerprints and smudges.
    http://labnol.blogspot.com/2006/07/how-to-clean-dvd-or-cd-disc.html

    Maybe you aren't holding down the C key long enough? Try this...

    Restart your Mac while holding down the C key, pressing the power button and inserting your install disk all at the same time. An Installer window will open, but do not proceed with any installations. Instead, from the Menu Bar, select Utilities > Disk Utility. In the Disk Utility window click First Aid, and then click Verify. If Disk Utility reports errors, click Repair. When Disk Utility is finished, from the Menu Bar, select Utilities/Startup Disk. Select MacintoshHD 10.x.x and click Restart.







    Carolyn
  • 2. Re: Macbook Rejects Install Disc
    Gmresell Level 1 Level 1 (0 points)
    Yes, I'm sure there's no disc in there. I've checked other CD/DVDs and they all seem to work without issues. The install disc is clean, this is the first time I've actually removed it from it's plastic sleeve so it's spotless. I wiped it down too just in case there is some sort of microscopic debris on it, but that didn't help anything.

    I've already tried what you suggested(holding down C, pressing the power button and inserting the disc), but it just ejects the disc and the computer starts up as normal.

    It seems like ever since the computer was updated to 10.4.11 a few months ago I've been having some weird problems. I've heard the "Install Disc" must match exactly to the computer. Could it be that since the OS has been slightly updated that it's conflicting with the install disc in some way?

    Thanks for your help.
  • 3. Re: Macbook Rejects Install Disc
    Adam White Level 4 Level 4 (1,310 points)
    Why don't you just go to disk utility and try repairing from there.

    The only time you need to use the disk is if you can not boot from the HDD.

    Adam
  • 4. Re: Macbook Rejects Install Disc
    Carolyn Samit Level 10 Level 10 (89,670 points)
    Try repairing disk permissions since you updated the Mac OS.

    *"Could it be that since the OS has been slightly updated that it's conflicting with the install disc in some way?"* Try Permissions ...

    Repair Disk Permissions:
    Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select FirstAid, then click: Repair Disk Permissions. Quit DU when it's finished and reboot. *Make sure when you run Disk Utility and repair disk permissions that Disk Utility is the only application open.*

    You cannot repair the hard disk without the machine specific instal disk(s) that came with your computer. You can use the Disk Utility app (Applications/Utilities) to Verify the disk, but you cannot repair the disk that way. (I realize now that you caught that... )

    And check Finder/Preferences and make sure CDs, DVDs, and iPods, is checked in the General tab.





    Carolyn
  • 5. Re: Macbook Rejects Install Disc
    Gmresell Level 1 Level 1 (0 points)
    Because you can't repair your startup disk while you're using it. That's why I need to boot from the CD. At least that's my take on it.

    The "Repair" button is grayed out and not clickable in Disk Utility. So unless I'm missing something really obvious, I think I need to boot from the Install Disc.

    Any more ideas? Thanks.
  • 6. Re: Macbook Rejects Install Disc
    Gmresell Level 1 Level 1 (0 points)
    -Carolyn, I tried using the "Repair Disk Permissions" yesterday, I don't think it helped, but I probably had other applications open. I'll try it again though, just in case.

    Thanks.
  • 7. Re: Macbook Rejects Install Disc
    Gmresell Level 1 Level 1 (0 points)
    Nope, repairing the disk permissions didn't do anything either.

    As far as I can tell there is nothing wrong with the optical drive. I just tested it again, I can still burn DVDs and read CD/DVDs. It's just the Install Disc that doesn't seem to work.

    Thanks
  • 8. Re: Macbook Rejects Install Disc
    Carolyn Samit Level 10 Level 10 (89,670 points)
    I wonder if you have a bad install disk. If it were me, I'd call Apple if I were you and tell them what the deal is and ask for a new disk. You need the machine specific disk, not a retail version.

    Contact Apple Support





    Carolyn
  • 9. Re: Macbook Rejects Install Disc
    Gmresell Level 1 Level 1 (0 points)
    Yeah, I probably should call them. My warranty expired a good while ago though, I hope I don't have to pay too much.
  • 10. Re: Macbook Rejects Install Disc
    Dave Stowe Level 5 Level 5 (5,065 points)
    In addition to Carolyn's advice check out this KB article....


    http://support.apple.com/kb/HT2801

    toward the bottom of the article
  • 11. Re: Macbook Rejects Install Disc
    Carolyn Samit Level 10 Level 10 (89,670 points)
    Probably nothing more than shipping and handling charges.



    Carolyn
  • 12. Re: Macbook Rejects Install Disc
    y_p_w Level 4 Level 4 (3,550 points)
    Gmresell wrote:
    Because you can't repair your startup disk while you're using it. That's why I need to boot from the CD. At least that's my take on it.

    The "Repair" button is grayed out and not clickable in Disk Utility. So unless I'm missing something really obvious, I think I need to boot from the Install Disc.

    Any more ideas? Thanks.


    You can repair the startup volume as a hard drive on another Mac. That could either be if it's placed in an enclosure or if you use another Mac to run Disk Utility (for disk repair) on it when it's placed in FireWire target mode.

    It helps for me since I have multiple Macs in the household, but I suppose you could also see if you could use someone else's machine.