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ipod shuffle headphones-3rd generation

When I'm using my 3rd generation shuffle the headphones will quit working after about a half hour or 45 min. The volume goes down really low and the controls don't respond. After I turn it off for awhile it will start to work again. Does anyone else have this problem? What causes it to happen and how can I keep it from happening?

mackbook, Mac OS X (10.5.6), ipod shuffle 3rd generation

Posted on Apr 17, 2009 1:10 AM

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90 replies

Apr 25, 2009 12:08 AM in response to iPod Whisperer

When I'm running. I took my first shuffle back for an exchange and it happened w/ the new shuffle. I bought the in ear headphones and it happens w/ those as well. Today I took the in ear headphones down to the Apple store and they exchanged them. I tried to explain what was happening but they were just like "well if it happens again just exchange the shuffle". They said they haven't heard of anyone having trouble.

May 16, 2009 10:53 AM in response to Jeanne Cheberenchick

I am responding because they heard this issue from ME! I am on my 3rd replacement headphone, and have figured out the hard way that you can NOT take this thing jogging or any activity that might involve one drop a sweat. I have put up with the unreliability because I fell in love with its beauty, simplicity, and design. I would have been SHOCKED if Microsoft was boneheaded enough to have released a product for exercise that was obviously not tested for its primary intent. For Apple, it is inexcusable. I suppose I have to request that I exchange the device for the far inferior prior generation model, but at least it gives me something to listen to while jogging

Jun 20, 2009 5:47 PM in response to 0Ari0

The "it is a known problem with moisture" response to the above question is exactly correct. At first I thought i had a battery issue because the music would cut out 45 minutes into a workout shortly after losing control of the volume controls etc. I then follwed another posters advice and used a ziplock baggie and regular scotch tape to keep the controls dry during a work out. All has worked fine since then.

You may want to set up an appointment at the apple store. It was a madhouse when went in on a friday night around 7pm

Jun 22, 2009 8:18 AM in response to Jeanne Cheberenchick

Jeanne Cheberenchick wrote:
When I'm running. I took my first shuffle back for an exchange and it happened w/ the new shuffle. I bought the in ear headphones and it happens w/ those as well. Today I took the in ear headphones down to the Apple store and they exchanged them. I tried to explain what was happening but they were just like "well if it happens again just exchange the shuffle". They said they haven't heard of anyone having trouble.



I had the same response when I mentioned the Shuffle headphone problem to an Apple person in an Apple Store. The problem is Apple employees are forbidden from admitting, despite overwhelming evidence to the contrary on their own discussion forums, that any Apple products have any problems associated with them.

Jun 27, 2009 12:32 PM in response to Schrodinger56

I've had the same problems described in this string of messages while running. I've had the earphones replaced once and am in the process of having the shuffle itself replaced. It's great that Apple supports their product, but this seems to be a design flaw that should be fixed. I'd also like to be able to use earbuds that stay in my ears when I run. With the 3rd Gen design, we're forced to use the apple earbuds. Does anyone know of an adapter other that the black foam covers?

Jul 1, 2009 4:24 PM in response to Jeanne Cheberenchick

I am so glad to hear that other people are having this same problem. My shuffle 3rd generation stops working after about 30 minutes of running. I am on my third different unit and headphones and it has the same problem. It must be sweat so I will try the plastic bag option even though that defeats the purpose of some of the convenience of the item. Apple employees act like you are crazy when you bring this up. I am on the brink of throwing the thing away and going back to my old shuffle.

Jul 4, 2009 10:19 AM in response to Jeanne Cheberenchick

I have just received my 3rd gen shuffle and same problem. It also gets stuck telling me the names of the songs if I skip or find out what song I am listening to. I used plastic wrap and still had the same problem of it getting quiet during running. So just to be sure, it is the headphones that are the problem? I am running with my massive old ipod at the moment so I am developing a massive right leg from the weight of it. No seriously it is crazy that this unit which is so obviously for exercise is so awful.

Jul 15, 2009 2:00 PM in response to Jeanne Cheberenchick

Me too. I tried the taped plastic wrap method which worked fine for some time but on a particularly humid day this failed as well. Sounds like everyone knows what happens next.

It seems silly to have something clearly marketed towards use during exercise, ( listen to the number of references to running, workouts, rides & gym use in the Apple Guided Tour http://www.apple.com/ipodshuffle/guidedtour/ ) , that fails at the first sign of sweat.

I'd be a little disappointed also if they don't address the problem as soon as they can rather than continually replacing the earphones, as this would seem kind of wasteful in the long run & not in line with their attempts to be as environmentally aware as possible.

ipod shuffle headphones-3rd generation

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