6 Replies Latest reply: Apr 10, 2011 8:19 AM by cdcjr
NeddySeagoon Level 1 Level 1 (5 points)
hi,

is there anyway to permanently delete an incomplete download from itunes?
I've started downloading a free video, but changed my mind and now I don't want it, but I cannot get rid of it. it keeeps reappearing in the download section.

thanks.

iMac G5, Mac OS X (10.4.11), 2.16 GHz Intel Core 2 Duo
  • Strikan Level 1 Level 1 (0 points)
    Try looking in your iTunes folder. You will see sub-folders for all your artists and you may see one called "Downloads". This sub-folder usually has the temprorary file that is being downloaded or partially downloaded. Try deleting the file.
  • varjak paw Level 10 Level 10 (169,820 points)
    Once an item enters the download queue, the user cannot remove it. It will be easiest to just let it complete the download, but if for some reason that's not practical (you're hitting a download limit with your ISP, for instance), contact the iTunes Store customer support department through the form linked from the bottom of their Download FAQ web page and ask them if they'll remove the item from your queue for you.

    Regards.

    P.S. Deleting the temporary file will not do anything other than force the download to being from the start. It will not stop the download permanently; only the iTunes Store can do that.

    Message was edited by: Dave Sawyer
  • Chris CA Level 9 Level 9 (77,005 points)
    You need to contact the iTunes store -> http://www.apple.com/support/itunes/store/browser/
    and ask them to remove the file from your download queue.
    Deleting it from the Downloads folder will simply force iTunes to download the entire file again.
  • turingtest2 Level 9 Level 9 (53,730 points)
    I suspect the comments above from Dave & Chris apply only to Purchased items (inc. "Free" items from the store) as opposed to, for example, podcasts. iTunes has a feature to "Check for purchases" so the store maintains a list of all purchases which you've yet to download. Deleting the downloads folder would be a temporary fix until the next time you make a purchase or decide to Check for purchases. If on the other hand the problem item is a podcast, closing iTunes and deleting the Downloads folder should reset the list of items that iTunes will try to fetch next time it runs.

    tt2
  • varjak paw Level 10 Level 10 (169,820 points)
    Yes, which is what I thought Neddy was referring to when s/he says "video". Podcasts are, as you say, a different matter.
  • cdcjr Level 1 Level 1 (0 points)
    There is a way....just check under the option "prefer standard definition videos only" after checking this option then your incomplete HD movies download will just then disappear