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404 Error Message

5560 Views 25 Replies Latest reply: Apr 23, 2009 1:33 PM by David A LAVERY RSS
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Steve Morris Calculating status...
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Apr 18, 2009 6:51 AM
This morning downloads were a little slow, so I ran the test downloads function on the Apple TV. I get an error message "test cannot be downloaded Error 404" Go to the Check for downloads area and try again.
In the check for downloads area the File "test" is sitting there and if you click download, it fails again with that same 404 error message.
I can view trailers, and you Tube stuff, and the sync seems to connect so the Apple TV seems to be working.
Does anyone know what the 404 Error means?
Since the "test" file is an apple generated/maintained file, is that the problem, in that it's unavailable for some reason?

Steve

Message was edited by: Steve Morris
PowerMac G5 2.3G Dual / MBP 2.53G Late 2008, Mac OS X (10.5.6)
  • fabelec3 Calculating status...
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    Apr 18, 2009 9:45 AM (in response to Steve Morris)
    I am getting the same code error 404 here....Anyone ??

    Fabien.
    mac mini, Mac OS X (10.5.6), G4 cube.
  • podmedic Calculating status...
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    Apr 18, 2009 11:48 AM (in response to Steve Morris)
    nothing I purchase or rent on the ATV will download. I can get to other things via the internet (youtube, podcasts, etc) and am connected to my synced libraries and computer.

    I tested the network connection and got the same response from the network test (404 message).
    Apple TV, Other OS
  • sw167 Calculating status...
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    Apr 18, 2009 4:42 PM (in response to Steve Morris)
    I've got the same situation. Can't download onto A TV. Any solutions out there? I've reset everything and no luck.
    Mac Pro, Mac OS X (10.5.6)
  • Jon Corl Calculating status...
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    Apr 18, 2009 5:10 PM (in response to Steve Morris)
    Same issue too - rebooted apple tv, base station and did a network reconfig
    No dice. I have Comcast and cable signal is fine. Frustrating indeed

    Bummed in San Francisco
    Mac Book PRo, Mac OS X (10.5.2)
  • GeekButt Calculating status...
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    Apr 18, 2009 5:14 PM (in response to sw167)
    I had the same 404 problem and by resetting to the factory settings the downloads are working again... or at least appear to be working. I had about 10 "Test" downloads that had queued up and they are all gone now, and the TV shows I was trying to download to my ATV now are making progress.

    If you try this: just note that this deletes anything on your ATV, so if you have not yet synced with your PC you will lose it. Apple will probably give you access to those downloads again if you ask for it, but doing a sync with your PC first is easier and advisable. Good Luck.
    Dell Laptop, Windows XP
  • Jon Corl Level 1 Level 1 (0 points)
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    Apr 18, 2009 5:18 PM (in response to Steve Morris)
    I can download music just fine. Movies and TV shows will not.
    Mac Book PRo, Mac OS X (10.5.2)
  • g.team Calculating status...
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    Apr 18, 2009 5:20 PM (in response to GeekButt)
    I'm getting the same code and issue. Looks like a few of us have in the past 24 hours. I can download to computer and then sync. I can view trailers and purchase, but then get "waiting to download." I can view YouTube and other content. I've reset my Apple TV to factory settings and reset my Airport Extremes. Issue remains.
    iMac24, Mac OS X (10.5.6), 2.33 Intel Core 2 Duo, 2GB 667, NVIDIA 7600GT 256MB
  • GeekButt Level 1 Level 1 (0 points)
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    Apr 18, 2009 5:27 PM (in response to g.team)
    Argh. I can't explain that. I would probably try resetting to the factory settings again and hope it helps... but Apple obviously has an issue here. If mine hoses up again I will try to fix it and report back if anything works.
    Dell Laptop, Windows XP
  • sw167 Level 1 Level 1 (0 points)
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    Apr 18, 2009 6:38 PM (in response to Jon Corl)
    i spent about 2 hours with support on the phone tonight and have done a factory reset and it seems to be working. this seems like a systemic issue . . .
    Mac Pro, Mac OS X (10.5.6)
  • whitby Level 1 Level 1 (25 points)
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    Apr 18, 2009 7:01 PM (in response to Steve Morris)
    This seems to be a problem caused by the latest version of iTunes/iTunes Store. Not only will it not allow you to purchase new content, it will dump all your purchased content that is synced to the ATV. It appears that you can look at You Tube content and browse content without problems, so it is not an internet connection problem with the ATV. I am not sure what happens if you try to purchase content with the ATV, but I suspect it will not work. When this problem occurs you cannot get access to your account information on iTunes Store, you get a network time out error.

    Basically the system is thoroughly broken and every one I know with an ATV is describing the same problems. As is usual with Apple their is no information from them, but given that there is a lot of noise in the forums I would suggest they have a serious problem.

    The annoying thing is that is something to do with DRM which is always causing problems. Why the ATV has to reauthorise each time it is synced beats the heck out of me, but that is what appears to be failing. I suppose we should all be used to being treated like criminals!!

    Generally if you keep trying it will eventually work and allow syncing and purchases to occur.
    iMAC 24" 2.8 Ghz, iMAC 17" G5, PB Titan. G4, iPhone 3G, MB Pro, MB Air,PC, Mac OS X (10.5.5), Linux, Vista, XP Pro
  • William Hamilton Calculating status...
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    Apr 18, 2009 7:17 PM (in response to whitby)
    I am having the same problem. Stuck on "Accessing iTunes Store" when I try and DL a movie. Had no problem middle of last week. The only other odd thing is that iTunes is stuck on synching the TV. Just spins away. If I hit the x and stop it, everything seems to in order, though any changes I've made are not synched. I would hate to have to reset TV thereby losing the content that is currently residing on the TV. I've had no problems with the setup since I bought it two years ago, now kaplooyee.
    MacBook Pro 15", Mac OS X (10.5.4)
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