Previous 1 2 Next 20 Replies Latest reply: Aug 15, 2009 10:21 AM by Craig Stinson
Alite Level 1 (0 points)
Many of you are having problems with YouTube not working on the Apple TV. Some of you can't use it at all, some can't see some videos and others can do everything but see their favourites and subscriptions. Fret not. I have all the solutions for you and will happily resolve any of your major Apple TV issues. It seems like Apple's tech support team doesn't even know how to work their own. Alright, let's get started.

1. To view videos on YouTube, there are no settings which need to be adjusted in your router. If you are able to view YouTube videos on your iPhone or laptop over your wifi network, then you should be able to do so too on your Apple TV. For starters, make sure you've updated to the latest Apple TV firmware.

2. While you can search for videos in YouTube quite easily, you'll notice search results appear differently for content when compared to your browser results. This is because the Apple TV's YouTube function filters out content when you are not logged in, much in the same way you cannot view certain videos when using your browser. To fix this, simply create a free YouTube account at YouTube.com. Be sure to state your age as over 18. Once done, use that newly created account to login into your Apple TV's YouTube interface. You should be able to see more content now.

3. Can't log into YouTube? Be sure to enter in your YouTube username and password properly. They are case sensitive. If your username is a registered Gmail account or email address, type in your entire email as your username. For instance, stevejobsman@gmail.com would be your username, not just stevejobsman. For those of you who hate to type using the onscreen keyboard with the remote, you can also type using a touch keyboard when connected through your iPhone or iPod Touch's remote app. No more hours wasted tryna type in letter by letter!

4. Okay. So you're logged in. You can search. You can find stuff. You can view history, etc. But you still can't see your favourites and subscriptions? It gives you an error? Trust me. This problem was wracking my brain for months. This is how you fix it. Open up your desktop web browser (Safari, Firefox, etc) and log into YouTube.com using your YouTube account. Once logged in, in the top right next to your username click on 'Account'. Once there, click on the 'Privacy' link to edit your privacy settings. Now here is where the weirdness comes in. Under the 'Recent Activity', uncheck all the options and hit save. Then go back and check off, at least, both 'Favorite a video' and 'Subscribe to a channel'. Hit save and exit your browser. Restart your Apple TV for good measure and log into YouTube again on your Apple TV. You should now be able to see your favourites and subscriptions. If at anytime you find this method fails, load up the browser again and repeat this process. It should 'reset' whatever the **** the Apple TV does to screw it up in the first place.

It appears the Apple TV checks your public settings rather than actually using your account. Your account is only used for verification purposes, otherwise it is in no way really tied to your account. This is proved when resolving the last step as well as not being able to view your browser-based history or recent searches. The Apple TV YouTube interface is simply a front end much like the app found on the iPhone/iPod Touch.

Hope this helps everyone. If you have any problems, I believe you PM me, if not, reply here.

Windows XP Pro, 1TB Time Capsule, 160GB AppleTV, 16GB iPhone 3G
  • Alite Level 1 (0 points)
    I stand corrected. The YouTube functionality is more than simply a front end interface. When you bookmark content on your Apple TV, they appear in your favourites on YouTube.com as well. Likewise for subscriptions. So there is a degree of interconnectivity.
  • Alley_Cat Level 6 (19,190 points)
    Not a big youTube user myself but I'm sure your notes will be appreciated.

    If you really think there's some form of bu with the favourites/subscriptions and you've found a solution, have you let the AppleTV team know so it can be addressed in a later update?

    Send feedback here if you've not done so:

    http://www.apple.com/feedback/appletv.html
  • DanH Level 5 (4,370 points)
    Thank you for these excellent tips.

    I'd add just one item: I still could not log in and was tearing what's left of my hair out. Then I discovered that if I am logged in via my laptop - even if the laptop is not running - then I can't get in via ATV. Fire up the MacBook and log out and I get right in.

    -dan
  • Chenks Level 5 (7,420 points)
    DanH wrote:
    I'd add just one item: I still could not log in and was tearing what's left of my hair out. Then I discovered that if I am logged in via my laptop - even if the laptop is not running - then I can't get in via ATV. Fire up the MacBook and log out and I get right in.


    that should not be an issue.

    i can be logged into youtube on macbook and viewing a video, and at the same time i can be logged in to youtube on appletv and viewing a different video.
  • DanH Level 5 (4,370 points)
    Agreed that it shouldn't be an issue, but it was. I say "was" because I think it may be similar to the toggling of privacy settings - once I fixed it the problem does not recur even if I'm now logged in via both methods.

    -dan
  • GTCBrown Level 1 (80 points)
    Very interesting. Thanx for the information.

    Got any idea how to use a YouTube playlist with the AppleTV? That would be VERY handy for me.
  • GeneralM Level 1 (0 points)
    Bless you! Part 4 of your solution fixed a problem that had vexed me for months.
  • yosappy Level 1 (0 points)
    #3 still does not work for me. I cannot login on AppleTV, but I can login fine with my laptop or my desktop Mac. My Sons can login just fine with their accounts on the AppleTV. What gives?
  • yosappy Level 1 (0 points)
    HEY, I FINALLY JUST FIGURED IT OUT! You have to Login with your EMAIL ADDRESS, NOT YOUR USER NAME! Once I did that, it worked just fine. Apple needs to MAKE THIS CLEAR on the Login Page on Apple TV.
  • Chenks Level 5 (7,420 points)
    yosappy wrote:
    HEY, I FINALLY JUST FIGURED IT OUT! You have to Login with your EMAIL ADDRESS, NOT YOUR USER NAME! Once I did that, it worked just fine. Apple needs to MAKE THIS CLEAR on the Login Page on Apple TV.


    no you don't.
    i log in using my username, and not email address.
  • yosappy Level 1 (0 points)
    Sorry, but, when I use my Username, I GET THE "CAN'T LOGIN" ERROR on AppleTV, but it works fine on the internet. When I use my Email Address, it works fine ON BOTH. So, you must not be having the same problem that I am. Trust me, I have been trying this for a week now without any success, until today, when I tried my email address. And, viola, IT WORKED. When I logged back out and tried my Username again, IT FAILED AGAIN. Then I tried my Email Address and it WORKED FINE. So, don't tell me "no you don't" because "YES I DO."
  • Chenks Level 5 (7,420 points)
    the problem you have is with your youtube account.
    i suspect you don't have a true youtube login but as using a google login instead?
  • Superleccy Level 1 (5 points)
    Thank you. Your 4th point just saved my life.
  • Aussieinhk Level 1 (0 points)
    Hi there;

    Hope you can help my problem. I can log into Youtube fine on my Apple Macbook, but nothing I can do will let me log in using the AppleTV. I can't even use Youtube! I get an error message saying that Youtube can't be contacted now.

    My setup is wired ethernet, with my Macbook and AppleTV connected via ethernet cables through my ISP's DLS modem/router. My AppleTV and my Macbook can see each fine in iTunes and they sync perfectly.

    Thanks
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