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Only plays first 10-20 seconds of song and then quits

I bought the 4GB shuffle yesterday - connected to iTunes, registered, and sync'd. I left the shuffle connected to the USB port for three hours (made sure computer and port would not hibernate) - tried listening to the music and only got to hear the first 10 seconds or so, then it stopped. Turned it off, waited, turned it back on and skipped over several songs to hear a different one (in case the problem was that one song) - same thing, it cut off after 10-20 seconds. Plugged into USB port on desktop overnight (in case there was a problem with the laptop's port). Green light was on this morning (yes, in all previous instances, the light on the iPod was green) - tried it out and made it to about 20 seconds and it shut off. Ran to the store, bought the AC wall adapter (by Apple for the shuffle) and let it charge three hours - woo hoo, got to hear 20 seconds of a song. I have restored twice, reinstalled iTunes, restored again, etc. Does anyone have any clue as to what the problem is??

Toshiba, Windows Vista

Posted on Apr 19, 2009 8:38 AM

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12 replies

Apr 26, 2009 12:57 PM in response to 0Ari0

3rd Gen Shuffle here, and mine does the same thing. I too have tried restoring, etc, nothing seems to improve it. Like the other poster, I am certain it is fully charged, and I know it's not damaged, as it's fresh out of the box. When I toggle on-off-on, the voiceover confirms that the battery is fully charged. I'm really bummed, as I love Apple and my family has bought at least one of everything they've made since the Apple II, and I've always found their products to be nothing short of awesome.

Any advice would be greatly appreciated!

May 24, 2009 6:15 PM in response to Lmurphy1

I also just got the 3G 4 GB Shuffle about 3 weeks ago and am having the same problem. It's really frustrating and I've spent way too much of my time trying to figure out the solution. This is the first Apple product I've ever purchased and unless there's an epiphany moment in the next couple of days, it'll be the last.

I've also restored the Shuffle 3 times, sync'ed it twice and updated all the software (running the latest ITunes, Ipod, and VoiceOver software).

Any ideas?

Nov 7, 2010 4:35 AM in response to Lmurphy1

Open itunes on your desktop computer. Right click on the song (control clock for those of you without a right click button). Go to get info selection. Click on the "options" tab. Unclick the stop time options box which lets you stop a song after a certain time. Re-synch. You should be all set. A few of my song suddenly had this setting enabled for unknown reasons. Ghosts?

May 28, 2014 7:11 PM in response to Lmurphy1

Same here. A certain few songs (out of hundreds in my library) will play fine on the Macbook, but after syncing to IPhone 5s, they play for about 12-13 seconds then go quiet or play next song (already 12-13 seconds into the ext song, incidentally.)


Any advice?


I've deleted songs from iPhone, resynced, etc. ...still nothing.

Only plays first 10-20 seconds of song and then quits

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