9 Replies Latest reply: Jun 6, 2009 8:48 AM by dinnymac
sd1969 Level 1 Level 1 (0 points)
Here's the issue. I have two PCs available to me; a laptop from work that is tightly locked down by our paranoid IT dept, and a family desktop that has the iTunes library within it. I purchased airport express so that I could stream to my stereo. The laptop does not have iTunes on it, the IT dept having cunningly deployed some way of blocking its install. They did not, however, block airport utility.

Both computers connect happily over wireless to Verizon FiOs and on into the wider world.

1) The laptop's airport utility will happily locate and allow configuration of the express unit.

2) The desktop unit, however, does not find the airport express at all finding no apple wireless devices. However, knowing from the laptop (and from direct to the fios router's network map utility) I can tell airport utility to "configure other" supplying the express' IP address and p/w. Then it finds it and can configure away until I hit the update button. It then can find it no longer until I configure other again.

The point is, iTunes / air Tunes, hosted on the same desktop, displays, I suspect, similar behavior. It never finds the "speakers".

I have tried switching off Norton's firewall altogether, the windows firewall altogether, going w/o any WEP or WPA without luck. Also, I have tried configuring the unit as first as a "joining an existing wireless network", and, second, as it own new wireless network again without avail.

I have spent 4 hrs with Apple support and we thought we had it licked; the speakers appeared briefly after switching to a "bridge" connection share mode. The speakers duly showed up. Letting the gentleman go off the phone in triumph, I stupidly neglected to test the connection from iTunes through to the amp and ran into the error code 15000. Trying some of the ideas in these and other forums to beat that then led me back to square one, never seeing the much anticipated speakers again.

Any ideas out there?

Thanks much!

Dell Dimension E310, Windows XP
  • egodyla Level 1 Level 1 (0 points)
    I detected a problem with Airport+iTunes in Vista and some XP machines.

    I have 3 machines: Lenovo 3000 N200 Vista, Compaq nx9010 XP and Asus EEE Top XP.
    On the Compaq, APutil and iTunes perform flawlessly 100% of the time. However, on the Lenovo and the Asus, ApUtil doesn´t detect my 2 Airport Express, and iTunes will drop the connection after 30-60 minutes. Then I have to restart iTunes in order that it "sees" my Airports again.

    At first, I thought it was a problem with Vista. Later, as it happened on my Asus XP, I thought it was a hardware/driver compatibility problem. Then I decided to make some experiments.......

    I found that at startup, 2 processes are activated: iTuneshelper and APAgent.
    I cancelled both of them. Voila ! Suddenly APUtil detects my Airports, and no more dropped connections in iTunes !!!!!

    Now, it remains still unanswered to me: Why did the problem not happen on my Compaq ???
  • egodyla Level 1 Level 1 (0 points)

    It is APAgent running what prevents APUtil from detecting the Airports.
    However, the loss of connection between ITunes and the Airports is still happening, but the connection stays longer on.

    Tested again with the Compaq: 100% reliable for 4 hours.

    Apple Support: Are you listening ?
  • sd1969 Level 1 Level 1 (0 points)
    Eduardo, thank you for your response. When yo say you cancelled APAgent what exactly do you mean? I can see that process running but I cannot stop it from running. How do u stop it?

  • egodyla Level 1 Level 1 (0 points)

    On XP, select Run from the Start Menu. Then type in msconfig. A window will open, select the startup tab, then look for APAgent and uncheck it. This will prevent APAgent to be run at startup.

    On Vista, since there is no Run option, you must open a Command Window (in Accesories), then type msconfig, the rest is the same.

    Please infor us from the results !
  • egodyla Level 1 Level 1 (0 points)

    I installed Bonjour 1.0.5. No need now to prevent APAgent from running at startup, APUtil sees my AEXs pretty much all the time.
  • dinnymac Level 1 Level 1 (0 points)
    I have APAgent disabled but still no luck with the Windows laptop. Can you remember what else you enabled or disabled?
    I am able configure the AP by using 'Configure other..' but rescan fails.
    Everything works fine from the mac though.
  • egodyla Level 1 Level 1 (0 points)

    Is the AEX on the same network as your laptop ? I suppose it does, since you can configure it using Configure Other....

    Try disabling your firewall. If this doesn´t work either, try by downloading Bonjour 1.0.5 from Support page and install it (note: uninstall first the current Bonjour). Keep APAgent off. Once the rescan works, switch it on again to see what happens.

    Good Luck. Keep us posted
  • egodyla Level 1 Level 1 (0 points)
    Solved ! It happens that Bonjour in combination with certain NICs has an issue with WPA-PSK security. Thus it was working on my Compaq nx9010 (with MN-720 PCMCIA NIC) and not on my Lenovo 3000 N200 and my Asus EEE Top ET1602. Left my WiFi Open (my only choice due to my current config) and now APUtil sees my AEXs without problems each time I start it, and without preventing APAgent from running.
  • dinnymac Level 1 Level 1 (0 points)
    Airtunes with Windows never worked despite all attempts. Given up trying