5 Replies Latest reply: Apr 23, 2009 8:00 PM by sidelsky18
sidelsky18 Level 1 Level 1
Hi there, I have a separate iPhone charger (with its own battery) and I did some testing with a new cable.

The computer recognizes the charger, so its not the cable.
The charger recognizes the iPhone, so its not the iPhone input.
The computer doesn't recognize the iPhone directly.

When you plug in the iPhone to the computer, it usually goes "doon-din" (my impression of the sound. Its basically a lower pitch then a higher pitch. When you take it out, it usually does the opposite ("din-doon"). When I plug my iPhone into my computer, I hear three quick "doon"s as in 3 rapid lower tones. The unplugging sound is the same as usual.

However, my iPhone will not charge from the computer directly, nor will it show up in iTunes or even in the hardware section.

Dell XPS 410, Windows XP
Solved by Jason L on Apr 23, 2009 2:49 PM Solved
sidelsky18,

The Apple Mobile device service is installed when you install iTunes. Do you see it running when you check the Services as shown in the article above?

This related article: http://support.apple.com/kb/TS1538 shows an iPod touch which shows up in device manager with a yellow exclamation point. Follow the steps in the article and make sure the USB driver is installed properly.

What security software is running on the PC? You may have to reconfigure or temporarily disable it and then reinstall iTunes.

-Jason
  • Jason L Community Specialists Community Specialists
    Hi sidelsky18,

    Try the general tips in this article: http://support.apple.com/kb/TS1495

    Also, make sure the iPhone is directly connected to a high-speed USB2 port on the PC.

    -Jason
  • sidelsky18 Level 1 Level 1
    Thanks, in device manager my iPhone is listed with a yellow ? and !. I think I'm also missing Apple Mobile Device Support.
  • sidelsky18 Level 1 Level 1
    How do I download the Apple Mobile Support?
  • Jason L Community Specialists Community Specialists
    sidelsky18,

    The Apple Mobile device service is installed when you install iTunes. Do you see it running when you check the Services as shown in the article above?

    This related article: http://support.apple.com/kb/TS1538 shows an iPod touch which shows up in device manager with a yellow exclamation point. Follow the steps in the article and make sure the USB driver is installed properly.

    What security software is running on the PC? You may have to reconfigure or temporarily disable it and then reinstall iTunes.

    -Jason
  • sidelsky18 Level 1 Level 1
    Thank you, my problem is solved.

    For those wondering what to do in the future:

    1) Go to Device Manager
    2) Right click on the iPhone slot and click "update driver"
    3) On the window, click next, then click the "advanced" option on the next screen
    4) Check the second box and type in "C:\Windows\INF" (without quotes) in the textbox
    5) Let windows install the driver
    6) Connect to iTunes, if you get an error, turn off the iPhone while plugged in and turn it on again, it should work