Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Cannot Log In to iTunes Store...

I am having trouble logging into the iTunes Store.

The message that keeps appearing is: "The Apple ID you entered couldn't be found or your password was incorrect. Please try again."
However, I know that the information is correct, since I can log in anywhere else on the Apple site.

Wondering if authorization of the computer is the problem. Laptop was recently given to me by a friend. iTunes was already installed when I received it. Do I need to deauthorize their account and then authorize my own?

Wanting her Album Art,
Ashley

Windows XP

Posted on Apr 22, 2009 6:19 PM

Reply
25 replies

Cannot Log In to iTunes Store...

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.