11 Replies Latest reply: Apr 24, 2009 7:43 AM by troy_iphone
troy_iphone Level 1 Level 1 (10 points)
My 2 year old son dropped my ipod touch ( 2nd gen) in water last night.

Not sure about the extent of damage since it does not even power on.

Can someone let me know if Apple would repair it for a fee and how much would it approx cost me? Does it make sense to repair or just by a new one

thanks

IBM Thinkpad, Iphone 3G , Ipod Touch 3G , Ipod Classic 80GB , Ipod Shuffle
  • neuroanatomist Level 7 Level 7 (31,690 points)
    If the liquid exposure indicator on the iPod Touch has been 'tripped', Apple will not repair the device (not under warranty, not for a fee, nothing). You'll need to buy a new one (perhaps your homeowner's/renter's insurance will cover it?).

    http://support.apple.com/kb/HT3302
  • troy_iphone Level 1 Level 1 (10 points)
    Thanks for your help. The liquid exposure indicator is red as expected.
  • biikman Level 3 Level 3 (585 points)
    Sorry to hear about your ipod. There are companies that may be able to repair your ipod, but as previously mentioned depending on the cost it may well make sense to just buy a new one. Here's 2 I see mentioned often (and no I have no affiliation with either )


    http://www.iresq.com/

    http://www.thepoddrop.com/

    good luck


    also: there may be a very small chance it could come back after some time. That you turned it on so soon after exposure may have killed it permanently, but it can't hurt to try. Put it in a bag with uncooked rice, and leave it there for a few days. it will draw the moisture out and if it has any life left it may return from the dead.

    Message was edited by: biikman
  • Kryssa Level 1 Level 1 (0 points)
    Actually, Apple has changed it's policies on this.

    I believe it's $129 for an 8GB and $149 for 16GB. I'm unsure of the cost for the 32GB at the moment.
  • varjak paw Level 10 Level 10 (169,830 points)
    Repair prices for iPods can be found here:

    http://www.apple.com/support/ipod/service/prices/
  • neuroanatomist Level 7 Level 7 (31,690 points)
    But, note the footnote: +"Service may not be available if your iPod has been damaged due to accident or abuse."+
  • varjak paw Level 10 Level 10 (169,830 points)
    It will be up to Apple to decide, of course, but they most commonly only refuse repair (actually exchange) if the iPod is broken into pieces. From the repair FAQ:

    If Apple determines that an iPod is not repairable, for example, if it has failed due catastrophic damage or the iPod has been disassembled into multiple pieces, then Out-of-Warranty Service is not available and the iPod will be returned.

    They don't detail what constitutes "catastrophic damage", though, so some liquid damage may indeed not be deemed repairable and hence refused. Only by contacting Apple will "Troy" know for sure (and they may need to examine the iPod first).

    Regards.
  • neuroanatomist Level 7 Level 7 (31,690 points)
    Good point, Dave. Previously, Kryssa stated that Apple changed their policy on this. Was it always like that for iPods? This differs from iPhones - the equivalent text there states, +"If Apple determines that an iPhone is not repairable, for example, if it has failed due to _liquid damage_ or catastrophic damage where the iPhone has been disassembled into multiple pieces then Out-of-Warranty Service is not available and the iPhone will be returned."+

    Actually, I'm a bit confused, since the same section of the iPod service FAQ states, +"If Apple determines that an iPod is not repairable, for example, if it has failed due catastrophic damage or the iPod has been disassembled into multiple pieces, then Out-of-Warranty Service is not available and the iPod will be returned."+

    What confuses me is that for the iPhone, Apple states 'catastrophic damage where the iPhone has been disassembled into multiple pieces' suggesting that catastrophic damage = disassembly, but on the iPod page, there's an 'or' in that clause.

    Bottom line, as you say only Apple can make that determination. It's clear that liquid damage means no warranty coverage for either device, clear (from the text above and the iPhone forums) liquid damage to an iPhone means no Out-of-Warranty service, but perhaps for an iPod Touch they'll replace it for the appropriate fee.

    If so, apologies to Troy - and if you're still watching your thread, try calling Apple or visiting an Apple Store to see what they'll do. It would certainly be cheaper than buying a new iPod!
  • varjak paw Level 10 Level 10 (169,830 points)
    It is a strange inconsistency in the service FAQ. I don't know if there's something, perhaps in the radio portion, that would make an iPhone less reparable due to liquid damage, or if it's just erroneous text on one page or the other. So even for liquid damage it's worth talking to Apple, for either device.
  • VA2020 Level 4 Level 4 (3,450 points)
    Sorry to hear about the damage. I believe you can send it in to Apple for recycling and get 10% off the purchase of a new iPod.

    http://www.apple.com/environment/recycling/

    It's indicated 2/3 the way down the page.
  • troy_iphone Level 1 Level 1 (10 points)
    Thanks to everyone who responded. I have a scheduled an appointment at the apple store. Will let them know unfront what happened and check with them if they will service it for a fee.

    If not I will try third party services.

    Thanks again