HELP: iPhone(16GB) unrecognized,iTunes Hang

Question

Level 1

0 points

HELP: iPhone(16GB) unrecognized,iTunes Hang

Hi all. Just bought an iPhone a while a go.

I dont know whats happening,all up-to date on my iPhone,turn off-on my iphone while plugged in,disable all anti virus and firewall to iTunes,re-booting my iPhone,restart my computer.....almost any possible way i knew to solve this. At first there are no problems at all.

Im at risk damaging my iPhone right now because i had unplugged it manually without safely disconnect it from my computer many times.

Any help?
Thanks a lot!

Toshiba Qosmio G40, Windows Vista

Posted on Apr 24, 2009 1:42 AM

Reply

Answer 1

Ingo2711

Level 9

70,257 points

Apr 24, 2009 2:34 AM in response to Erik PS

Welcome to the discussions,
Start itunes without the phone connected and disable autosync in itunes/settings/devices
then connect the phone, is it charging?

Did you reset your phone by holding the sleep and home button until you see the Apple logo?

Did you reinstall itunes and Apple mobile device service?
http://support.apple.com/kb/HT1923

Restarting Apple Mobile Device Service:
http://support.apple.com/kb/TS1567

Did you try to connect in recovery mode?
http://support.apple.com/kb/HT1808

Troubleshooting conflicts in Vista:
http://support.apple.com/kb/HT2292

Message was edited by: Ingo2711

Reply

Answer 2

Erik PS Author

Level 1

0 points

Apr 24, 2009 10:59 PM in response to Ingo2711

Thank you Ingo! These would be useful!
Yes i reset it until i saw the apple logo,and only reinstall iTunes because my iPhone is charging when connected,but the iTunes hang everytime i connected my iPhone(recently)
I'll try to re-install Apple mobile device service and other ways

Reply

Answer 3

Erik PS Author

Level 1

0 points

Apr 25, 2009 12:29 AM in response to Erik PS

I tried to connect through recovery mode,and it connected.
Question,whats next? Should i turn on my i-phone while it connected?

Reply

Answer 4

Ingo2711

Level 9

70,257 points

Apr 25, 2009 12:11 PM in response to Erik PS

Now try to start itunes and turn on your phone before you connect it to your pc. Then see if your phone shows up and try to sync.

Reply

Answer 5

Erik PS Author

Level 1

0 points

Apr 28, 2009 10:28 AM in response to Ingo2711

Its been several days since i sync my iphone to itunes with the recovery technique(all apps data-saved games etc gone,but it worked!),my second attempt still okay,but now,its happening again!
Did i must restart it again everytime,and do everything all over again each time i want to sync my phone?!

Reply

Answer 6

Erik PS Author

Level 1

0 points

Apr 28, 2009 10:29 AM in response to Erik PS

Its happening again,whats wrong?

Reply

Answer 7

Ingo2711

Level 9

70,257 points

Apr 28, 2009 11:49 PM in response to Erik PS

Log into Windows as a new user. Start itunes and connect your phone. If you can do this without problems you'll have to check your other windows account for software conflicts which causes itunes to freeze.

Reply

Answer 8

Erik PS Author

Level 1

0 points

Jul 18, 2009 11:16 PM in response to Ingo2711

thanks ingo!! it works,sorry for my late reply

Reply